The Trust has a longstanding commitment to promote equality, eliminate harassment and value the diversity of our patients and staff. Equality means treating all our patients, visitors and staff fairly and ensuring that our services are equally accessible and understandable to all.

We hope this page will make it easier to find information that will be helpful to carers and those with a disability.

For further information, or to find out how we can help you, contact the Patient advice and liaison service (PALS)

Do you need an interpreter? 

If you need a foreign language or sign language interpreter, please tell your GP. They will advise us when they refer you to our services and we will organise an interpreter for you. If you have not told your GP, please contact us directly at least 48 hours before your appointment on 01223 256998, or by emailing Often our interpreter services are provided by phone.

Translated resources communications toolkit

Cambridgeshire and Peterborough CCG provides a toolkit with a range of patient leaflets, posters and videos in different languages to help raise awareness of local NHS services available.

Disabled access

Our main outpatients departments and many of our buildings have disabled access and disabled accessible toilet facilities.

If you require help, please let the reception know how we can assist you.

There is a hearing loop system available in the main outpatient departments. We have personal listeners available. If you require this service please let the clinic reception know when you arrive or email us at

Information on how to use a personal listener (for use with or without a hearing aid) is available as a download in the Audiology leaflet list below.

Changing places

We have an accessible changing room in the main foyer of our Outpatients waiting area. Full details of the facilities available can be found here.

Learning disabilities and dementia

We advise all patients with learning disabilities and dementia to bring a carer or friend with them to their appointment. Our clinic team and our volunteers will also be in the clinic and able to support you.

Accessible information

If you need information, such as leaflets and advice in a different format e.g. braille or large text please email:

Hospital Communication Books - Book 1 | Book 2