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Contact enquiries

Below we have provided answers to some commonly asked questions.

If you have a question you want to ask us about an appointment, need to know where to park and what our current visiting policy is then take a look at the options below. You will also find information about how to get in touch with us about a job role or to talk to us about your experience at our hospital's.

Access to health records

Please email accesstohealthrecords@addenbrookes.nhs.uk with your enquiry.

Solicitors enquiry on behalf of a patient

Please email medicalrecords@addenbrookes.nhs.uk

Change of address

To notify us of a change of address please email medicalrecords@addenbrookes.nhs.uk.

Accounts and finance

Invoices

For invoices please email creditors@addenbrookes.nhs.uk

Purchase orders

For purchase orders please email procqueries@addenbrookes.nhs.uk

Find out more about our procurement department.

Appointments

Cancelling or re-arranging an appointment

Should you need to cancel, re-arrange, or no longer require your appointment please contact the clinic listed on your appointment letter as soon as possible so the appointment can be reallocated to another patient. If you miss your appointment, or repeatedly cancel or decline appointments; subject to clinical review/approval, you may be discharged back to the care of your GP.

For a list of clinics visit our Clinics A-Z

New appointments

You can contact the new appointments centre on 01223 274593.

Return appointments

Telephone: 01223 274900

Please email: callhandling-patientcontact@addenbrookes.nhs.uk

Finding a location

Visit our finding your way around section.

Compliments and complaints

Compliments

Just want to say thank you?

How you can support Addenbrooke’s and the Rosie hospitals.

In our busy hospital, our dedicated staff do amazing things every day. Of course, they never expect thanks, however, we know that many patients want to express their gratitude for the wonderful care they have received.

For more details visit our Say thank you page.

You made a difference

Did you know you can also nominate any member of our staff for a You made a difference award?

Find out how you can nominate someone.

Complaints

We value your feedback and we are committed to investigating and learning from complaints.

Please visit our complaints page for more details.

Contact a clinic

For a list of clinics and phone numbers please visit our clinic A-Z.

For Rosie Hospital clinics please go to Rosie services, clinics and wards.

Contact a patient

Please call 01223 245151

'Condition checks' will only be given out if you have the full name, date of birth and address of the patient concerned.

The Contact Centre will establish which ward or department is treating the patient and then offer to transfer you through to the ward.

The ward staff will then make the relevant enquiry with the clinical team looking after the patient.

Contact a ward

For a list of wards and phone numbers please visit our wards A-Z.

For Rosie Hospital clinics please go to Rosie services, clinics and wards.

Coronavirus (COVID-19)

For latest information please visit our coronavirus information pages.

Vaccinations

Due to new advice from the UK Chief Medical Officers, we are rescheduling all second coronavirus vaccination appointments.

Find out more about COVID-19 vaccinations.

Donations, Addenbrookes Charitable Trust (ACT)

To find our more about how you can make a donation please visit the Addenbrooke's Charitable Trust.

Medical advice

If you require advice about a condition please use the NHS health A-Z.

If you are a patient and need specific advice please contact your service directly.

Parking

For more information about where to park and parking charges please go to travel and parking.

Patient advice and liaison service (PALS)

The Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.

We’re here to help

We can provide help in many ways. For example, we can:

  • Help answer any questions about your care and treatment here in hospital.
  • Advise and support you and your family. We understand that being in hospital can be an anxious time, and you might need someone to act on your behalf.
  • Listen to your suggestions for improving our service for patients and visitors and provide feedback to Trust staff.
  • Help resolve your concerns if you are unhappy with any aspect of your care.
  • Pass on your compliments to staff if you are pleased with the way they cared for you.

For information on how and when to contact us please visit Patient advice and liaison service (PALS).

Recruitment

For enquiries regarding any of the following please visit CUH Careers.

  • Current vacancies
  • Coming from overseas
  • Clinical electives
  • Employment references
Visiting times

You can view our current visiting policy here.

For ward specific information about visiting times please visit our wards A-Z. Visiting times can be found on each ward page (times are subject to change).

Work experience

To find our more about how you can make a donation please visit the Addenbrooke's Charitable Trust.

Other enquiries

If you didn't find what you were looking for on this page, please contact us via our enquiries form.

Submit an enquiry