Contact enquiries

Invoices

For invoices please email the creditors team.

Purchase orders

For purchase orders please Email the finance team.

• Find out more about our procurement department.

Cancelling or re-arranging an appointment

If you need to cancel, reschedule, or no longer need your appointment, please contact the clinic listed in your appointment letter as soon as possible. This allows us to offer your appointment to another patient.

If you miss your appointment or cancel regularly, you may be discharged back to your GP’s care, after a clinical review and approval.

• For a list of clinics visit our Clinics A-Z.

New appointments

Contact the new appointments centre on 01223 274593.

Return appointments

Telephone: 01223 806000

Please email: cuh.opcallhandling.patient@nhs.net.

Finding a location

• Visit our finding your way around section.

Compliments

Want to say thank you?

You can support Addenbrooke’s and the Rosie hospitals by sharing your thanks.

Our staff do amazing things every day, and while they don’t expect praise, we know many patients want to express their gratitude for the care they received.

For more details, visit our say thank you page.

You made a difference

You can also nominate any staff member for a 'You Made a Difference' award.
Find out how to nominate someone.

• Find out how you can nominate someone.

Complaints

We value your feedback and are committed to investigating and learning from complaints.

• Visit our PALS page for more details.

• For a list of clinics and phone numbers, visit our clinic A-Z.
• For Rosie Hospital clinics, visit Rosie services, clinics and wards.

Call

• 01223 245151
• 01223 805000

To request a condition check, you will need to provide the patient's full name, date of birth, and address.

The Contact Centre will confirm which ward or department is treating the patient and may offer to transfer you to the ward.

Ward staff will then check with the clinical team looking after the patient.

• For a list of wards and phone numbers, visit our wards A-Z.
• For Rosie Hospital clinics, visit Rosie services, clinics and wards.

• For the latest information, visit our coronavirus page.

To discuss a patient's discharge, contact the ward where they are staying.

You can also reach the Complex discharge specialist nurse team through the hospital switchboard on 01223 805000.

• Visit our ward A-Z.

• To learn more about how to make a donation, visit the Addenbrooke's Charitable Trust (opens in a new tab).

• For information about bedside radio and TV services, visit our Hospedia page.

• To ask about personal information held by CUH, contact information governance on:
  • 01223 256141
  • email information governance.
• To request non-personal data, contact Freedom of Information on
  • 01223 348697
  • 01223 348262
  • email freedom of information.

To ask about a patient’s property, please contact the ward where they are or were staying.

For lost property, contact the Access Office on 01223 596060.

If we cannot find the property, you may be able to claim compensation. You can email Medico-Legal or write to us at:

Medico-Legal Department
Box 82
Cambridge University Hospitals NHS Foundation Trust
Hills Road
Cambridge
CB2 0QQ

Please include:

• Your name or the patient’s name
• The patient’s date of birth
• The patient’s postcode
• The patient’s hospital number (if known)
• A description of the missing item

A team member will contact you within two business days.

• If you require advice about a condition please use the NHS health A-Z (opens in a new tab).
• If you are a patient and need specific advice please contact your service directly.

If you need a copy of your medical records or have a question, email the CUH health records team.

You can also phone:

• 01223 216755
• 01223 216298

If you need to update any of the following:

• your address
• contact details
• or next of kin
  • Email patient services
  • call 01223 586613.

If you have a question about your MyChart account, email MyChart.

• Sign up to MyChart

I have a concern, question or would like to give feedback about:

East of England ambulance service

• Telephone: 01234 243320
• Email East of England Ambulance Service

A primary care service such as a GP, dentist, optician, pharmacy

• NHS England telephone: 030031 12233
• Email NHS England

Papworth hospital PALS

• Telephone: 01223 638896
• Email Papworth PALS

West Suffolk hospital PALS

• Telephone: 01284 712555
• Email West Suffolk PALS

Cambridgeshire and Peterborough Foundation Trust PALS

• Telephone: 01223 219444
• Email CPFT PALS

Peterborough City hospital and Stamford and Rutland hospital

• NWAFT PALS telephone: 01733 673405
• Email NWADT PALS

Hinchingbrooke hospital PALS

• Telephone: 01480 428964
• Email Hinchingbrooke PALS

Health commissioning in Cambridgeshire and Peterborough

• Cambridgeshire and Peterborough Integrated Care System telephone: 0800 2792535
• Email Cambridge and Peterborough ICS

Health commissioning in Norfolk

• Norfolk CCG telephone: 01603 595857
• Email Norfolk CCG

Health commissioning in Ipswich / East Suffolk

• Ipswich and East Suffolk CCG telephone: 0800 389 6819
• Email Ipswich and East Suffolk CCG PALS

Health commissioning in West Suffolk

• West Suffolk CCG telephone: 01284 758010

Benefits / debt / support

• Citizens Advice Bureau telephone: 03348 481979
• Citizens Advice Bureau website (opens in a new tab)

Health and care services in Cambridgeshire and Peterborough

• Healthwatch Cambridgeshire telephone: 0330 3551285
• Email Healthwatch Cambridgeshire

For more information about where to park and parking charges, visit travel and parking.

To discuss a parking ticket issued while on the hospital site phone SABA Parking Tickets on

• 0330 123 2547
• email SABA customer support.

The Patient Advice and Liaison Service (PALS) offers confidential advice, support, and information on health-related matters. We are here for patients, their families, and carers.

How we can help

• Answering questions about your care and treatment.
• Supporting you and your family, especially if you’re feeling anxious.
• Acting on your behalf if needed.
• Listening to your suggestions for improving services.
• Resolving any concerns you have about your care.
• Passing on your compliments to staff if you are happy with your care.

How to contact us

For information on how to tact us, visit Patient advice and liaison service (PALS).

Finding a GP, dentist, pharmacist or optician

To find local services like GPs, dentists, pharmacists and opticians in Cambridgeshire, visit the Cambridgeshire and Peterborough ICS website (opens in a new tab).

If you work in primary care

If you work in a GP surgery or other primary care service and have a question about our hospital:

• Call the Primary Care Liaison team on 01223 257263 or 01223 274584
• Or email CUH GP inquiries.

Ask us about paying for treatment

Contact the right team below if you have a question about paying for treatment.

Paying Patients

• Call us on 01223 254517
• Email CUH (private patients)

Overseas Patients

• Visit our overseas patients' page if the patient comes from another country.
• Call us on 01223 216999
• Email CUH (overseas patients)

For enquiries regarding any of the following please visit CUH Careers.

• Current vacancies
• Coming from overseas
• Clinical electives
• Employment references

We want to hear what you think about your care. We often ask for feedback through surveys.

You can contact the Patient Engagement and Surveys team if you want to:

• Talk about patient surveys or comment cards
• Ask a question about a survey you got by text
• Ask about joining a focus group
• Get a survey in a different format or language

Call us on 01223 274874

• Email patient experience
• Complete a patient survey

If you don’t speak English

If English is not your first language, you can use our telephone relay service.

1. Find the phone number for your language in the list below
2. Call the number
3. When asked, enter the PIN: 698797
4. You will speak to an interpreter who can help you contact the right hospital service

• Download list of phone numbers by language.

To ask about patient transport booked by CUH, call patient transport on 01223 216438.

Check our visiting policy for the latest visiting rules.

For visiting times for a specific ward, go to our wards A–Z.

Each ward page shows its visiting times. These times may change, so please check before you visit.

To find out about volunteering opportunities:

• visit CUH Volunteers (opens in a new tab)
• call 01223 586616
• email CUH volunteers

For the latest information about work experience and shadowing opportunities please

• visit Work Experience - CUH Careers.

Tell us if you’ve spotted an error or have suggestions to make our site better.

• Provide feedback about this website.