Below we have provided answers to some commonly asked questions.
If you have a question you want to ask us about an appointment, need to know where to park and what our current visiting policy is then take a look at the options below. You will also find information about how to get in touch with us about a job role or to talk to us about your experience at our hospital's.
Cancelling or re-arranging an appointment
Should you need to cancel, re-arrange, or no longer require your appointment please contact the clinic listed on your appointment letter as soon as possible so the appointment can be reallocated to another patient. If you miss your appointment, or repeatedly cancel or decline appointments; subject to clinical review/approval, you may be discharged back to the care of your GP.
You can contact the new appointments centre on 01223 274593.
Telephone: 01223 806000
Please email: firstname.lastname@example.org
Finding a location
Compliments and complaints
Just want to say thank you?
How you can support Addenbrooke’s and the Rosie hospitals.
In our busy hospital, our dedicated staff do amazing things every day. Of course, they never expect thanks, however, we know that many patients want to express their gratitude for the wonderful care they have received.
For more details visit our Say thank you page.
You made a difference
Did you know you can also nominate any member of our staff for a You made a difference award?
We value your feedback and we are committed to investigating and learning from complaints.
Please visit our complaints page for more details.
Contact a patient
'Condition checks' will only be given out if you have the full name, date of birth and address of the patient concerned.
The Contact Centre will establish which ward or department is treating the patient and then offer to transfer you through to the ward.
The ward staff will then make the relevant enquiry with the clinical team looking after the patient.
Donations, Addenbrooke's Charitable Trust (ACT)
To find our more about how you can make a donation please visit the Addenbrooke's Charitable Trust.
For information about the bedside radio and TV services please visit our Hospedia page.
To ask a question about personal information held about individuals by CUH, contact Information Governance on 01223 256141 or email email@example.com
To request non-personal data and information held by CUH contact Freedom of Information on 01223 348697 or 01223 348262 or email firstname.lastname@example.org
First contact the ward where the patient is / was staying to make enquiries.
If the property can’t be found you may be able to make a claim for compensation.
If you are a visitor or outpatient with a lost property query, please contact the Access Office on 01223 596060 to make enquiries.
Losses and Compensation Requests
01223 274585 or email email@example.com
Other health services
I have a concern, question or would like to give feedback about…
…the ambulance service
East of England Ambulance Service - 01234 243320
… a primary care service such as a GP, Dentist, Optician, Pharmacy
NHS England - 0300 311 22 33
… Papworth Hospital
Papworth PALS - 01223 638896
… West Suffolk Hospital
West Suffolk PALS - 01284 712555
… Cambridgeshire and Peterborough Foundation Trust
CPFT PALS - 01223 219444
… Peterborough City Hospital AND Stamford and Rutland Hospital
NWAFT PALS – 01733 673405
… Hinchingbrooke Hospital
Hinchingbrooke PALS 01480 428964
… health commissioning in Cambridgeshire and Peterborough
Cambridgeshire and Peterborough CCG – 0800 2792535
… health commissioning in Norfolk
Norfolk CCG - 01603 595857
… health commissioning in Ipswich/East Suffolk
Ipswich and East Suffolk CCG - 0800 389 6819
… health commissioning in West Suffolk
West Suffolk CCG - 01284 758010
Citizens Advice Bureau - 03348 481979
…health and care services in Cambridgeshire and Peterborough
Healthwatch Cambridgeshire – 0330 3551285
Patient advice and liaison service (PALS)
The Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health-related matters. We provide a point of contact for patients, their families and their carers.
We’re here to help
We can provide help in many ways. For example, we can:
- Help answer any questions about your care and treatment here in hospital.
- Advise and support you and your family. We understand that being in hospital can be an anxious time, and you might need someone to act on your behalf.
- Listen to your suggestions for improving our service for patients and visitors and provide feedback to Trust staff.
- Help resolve your concerns if you are unhappy with any aspect of your care.
- Pass on your compliments to staff if you are pleased with the way they cared for you.
For information on how and when to contact us please visit Patient advice and liaison service (PALS).
Primary care organisations
Information about primary care services (GPs, dentists, pharmacists and opticians) in Cambridgeshire can be found on the Cambridgeshire and Peterborough CCG website.
If you work in a primary care practice and have a question about CUH services, contact the Primary Care Liaison Service on 01223 257263/274584 or email: firstname.lastname@example.org
Private patients (non-NHS treatment)
For enquiries regarding any of the following please visit CUH Careers.
- Current vacancies
- Coming from overseas
- Clinical electives
- Employment references
The Trust is keen to obtain the views of our patients and we regularly ask for feedback via surveys.
If you would like to …
…discuss the hospital’s patient surveys or comment cards
…ask a question about a survey by text message which you have received
…ask a question about an invitation to participate in a focus group
…receive a patient survey in a different format or language
Contact Patient Engagement and Surveys on 01223 274874 or email email@example.com
To ask about patient transportation booked by CUH, call Patient Transport on 01223 216438
For the latest information about work experience and shadowing opportunities please visit CUH Careers.
If you didn't find what you were looking for on this page, please contact us via our enquiries form.