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Contact enquiries

Below we have provided answers to some commonly asked questions.

If you have a question you want to ask us about an appointment, need to know where to park and what our current visiting policy is then take a look at the options below. You will also find information about how to get in touch with us about a job role or to talk to us about your experience at our hospital's.

Accounts and finance

Invoices

For invoices please email creditors@addenbrookes.nhs.uk

Purchase orders

For purchase orders please email procqueries@addenbrookes.nhs.uk

Find out more about our procurement department.

Appointments

Cancelling or re-arranging an appointment

Should you need to cancel, re-arrange, or no longer require your appointment please contact the clinic listed on your appointment letter as soon as possible so the appointment can be reallocated to another patient. If you miss your appointment, or repeatedly cancel or decline appointments; subject to clinical review/approval, you may be discharged back to the care of your GP.

For a list of clinics visit our Clinics A-Z

New appointments

You can contact the new appointments centre on 01223 274593.

Return appointments

Telephone: 01223 274900

Please email: callhandling-patientcontact@addenbrookes.nhs.uk

Finding a location

Visit our finding your way around section.

Compliments and complaints

Compliments

Just want to say thank you?

How you can support Addenbrooke’s and the Rosie hospitals.

In our busy hospital, our dedicated staff do amazing things every day. Of course, they never expect thanks, however, we know that many patients want to express their gratitude for the wonderful care they have received.

For more details visit our Say thank you page.

You made a difference

Did you know you can also nominate any member of our staff for a You made a difference award?

Find out how you can nominate someone.

Complaints

We value your feedback and we are committed to investigating and learning from complaints.

Please visit our complaints page for more details.

Contact a clinic

For a list of clinics and phone numbers please visit our clinic A-Z.

For Rosie Hospital clinics please go to Rosie services, clinics and wards.

Contact a patient

Please call 01223 245151

'Condition checks' will only be given out if you have the full name, date of birth and address of the patient concerned.

The Contact Centre will establish which ward or department is treating the patient and then offer to transfer you through to the ward.

The ward staff will then make the relevant enquiry with the clinical team looking after the patient.

Contact a ward

For a list of wards and phone numbers please visit our wards A-Z.

For Rosie Hospital clinics please go to Rosie services, clinics and wards.

Coronavirus (COVID-19)

For latest information please visit our coronavirus information pages.

Vaccinations

Find out more about COVID-19 vaccinations.

Discharge from hospital

To discuss the discharge of a patient from hospital, contact the ward where the patient is staying.

The Discharge Planning Specialist Nurse Team can be contacted on 01223 586951.

Visit our ward A-Z

Donations, Addenbrookes Charitable Trust (ACT)

To find our more about how you can make a donation please visit the Addenbrooke's Charitable Trust.

Hospedia

For information about the bedside radio and TV services please visit our Hospedia page.

Information requests

To ask a question about personal information held about individuals by CUH, contact Information Governance on 01223 256141 or email infogov@addenbrookes.nhs.uk

To request non-personal data and information held by CUH contact Freedom of Information on 01223 348697 or 01223 348262 or email foi.contact@addenbrookes.nhs.uk

Lost property

First contact the ward where the patient is/was staying to make enquiries.

If the property can’t be found you may be able to make a claim for compensation.

Losses and Compensation Requests

01223 274585 or email legal@addenbrookes.nhs.uk

Medical advice

If you require advice about a condition please use the NHS health A-Z.

If you are a patient and need specific advice please contact your service directly.

Medical records - access

Please email accesstohealthrecords@addenbrookes.nhs.uk with your enquiry or to request a copy of your medical records. You can also phone:

Access to Health Records (Surname A - L) - 01223 216327

Access to Health Records (Surname M - Z) - 01223 216755

Medical records – patient contact details

If you would like to change your address or contact details on your medical records, call Patient Services on 01223 586613 or email patientservicesgeneraloffice@addenbrookes.nhs.uk

MyChart

If you have a question about your MyChart account, email mychart@addenbrookes.nhs.uk

Sign-up to MyChart

Other health services

I have a concern, question or would like to give feedback about…

…the ambulance service

East of England Ambulance Service - 01234 243320

Email: eoeasnt.feedback@nhs.net

… a primary care service such as a GP, Dentist, Optician, Pharmacy

NHS England - 0300 311 22 33

Email: england.contactus@nhs.net

… Papworth Hospital

Papworth PALS - 01223 638896

Email: Papworth.pals@nhs.net

… West Suffolk Hospital

West Suffolk PALS - 01284 712555

Email: PALS@wsh.nhs.uk

… Cambridgeshire and Peterborough Foundation Trust

CPFT PALS - 01223 219444

Email: pals@cpft.nhs.uk

… Peterborough City Hospital AND Stamford and Rutland Hospital

NWAFT PALS – 01733 673405

Email: Nwangliaft.pals@nhs.net

… Hinchingbrooke Hospital

Hinchingbrooke PALS 01480 428964

Email: Hch-tr.pals@nhs.net

… health commissioning in Cambridgeshire and Peterborough

Cambridgeshire and Peterborough CCG – 0800 2792535

Email: capccg.pet@nhs.net

… health commissioning in Norfolk

Norfolk CCG - 01603 595857

Email: snccg.complaintsservices@nhs.net

… health commissioning in Ipswich/East Suffolk

Ipswich and East Suffolk CCG - 0800 389 6819

Email: pals@suffolk.nhs.uk

… health commissioning in West Suffolk

West Suffolk CCG - 01284 758010

… benefits/debt/support

Citizens Advice Bureau - 03348 481979

www.cambridgecab.co.uk

…health and care services in Cambridgeshire and Peterborough

Healthwatch Cambridgeshire – 0330 3551285

Email: enquiries@healthwatchcambspboro.co.uk

Parking

For more information about where to park and parking charges please go to travel and parking.

To discuss a parking ticket issued while on the hospital site phone SABA Parking Tickets - 0330 123 2547 or email: customersupport.uk@sabagroup.com

Patient advice and liaison service (PALS)

The Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health-related matters. We provide a point of contact for patients, their families and their carers.

We’re here to help

We can provide help in many ways. For example, we can:

  • Help answer any questions about your care and treatment here in hospital.
  • Advise and support you and your family. We understand that being in hospital can be an anxious time, and you might need someone to act on your behalf.
  • Listen to your suggestions for improving our service for patients and visitors and provide feedback to Trust staff.
  • Help resolve your concerns if you are unhappy with any aspect of your care.
  • Pass on your compliments to staff if you are pleased with the way they cared for you.

For information on how and when to contact us please visit Patient advice and liaison service (PALS).

Primary care organisations

Information about primary care services (GPs, dentists, pharmacists and opticians) in Cambridgeshire can be found on the Cambridgeshire and Peterborough CCG website.

If you work in a primary care practice and have a question about CUH services, contact the Primary Care Liaison Service on 01223 257263/274584 or email: cuh.gpqueries@nhs.net

Private patients (non-NHS treatment)

To ask a question about paying for treatment, contact

Paying Patients - 01223 254517

Email: privatepatientsoffice@addenbrookes.nhs.uk

To find out about having treatment at CUH when the patient concerned is from another country

Overseas Patients – 01223 216999

Email: overseaspatients@addenbrookes.nhs.uk

Recruitment

For enquiries regarding any of the following please visit CUH Careers.

  • Current vacancies
  • Coming from overseas
  • Clinical electives
  • Employment references
Surveys

The Trust is keen to obtain the views of our patients and we regularly ask for feedback via surveys.

If you would like to …

…discuss the hospital’s patient surveys or comment cards

…ask a question about a survey by text message which you have received

…ask a question about an invitation to participate in a focus group

…receive a patient survey in a different format or language

Contact Patient Engagement and Surveys on 01223 274874 or email patientexperience@addenbrookes.nhs.uk

Complete a patient survey

Transport

To ask about patient transportation booked by CUH, call Patient Transport on 01223 216438

Visiting times

You can view our current visiting policy here.

For ward specific information about visiting times please visit our wards A-Z. Visiting times can be found on each ward page (times are subject to change).

Volunteering

To find out about volunteering opportunities visit CUH Volunteers.

call 01223 586616 or email volunteer@addenbrookes.nhs.uk

Work experience

For the latest information about work experience and shadowing opportunities please visit CUH Careers.

Other enquiries

If you didn't find what you were looking for on this page, please contact us via our enquiries form.

Submit an enquiry