Video transcripts

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When the Covid pandemic began,

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I knew that science

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was the only escape route to normal life.

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My name is Dr.

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Charlotte Summers.

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I'm an intensive care doctor

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and researcher

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at the University of Cambridge

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and Addenbrooke’s Hospital.

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Faced with a new and deadly virus,

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the team here

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worked

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round the clock to create

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new intensive care beds

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and to work out how to deal

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with the very sickest of patients

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with Covid.

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Alongside this,

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we kickstarted research

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to understand the virus

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and develop

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new tests, therapies and vaccines.

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It really helps bring

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both the doctor

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and a scientist,

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understanding problems at the bedside

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means that we can accelerate

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research into problems

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that really matter.

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It also

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means that we can rapidly

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translate discoveries

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into new therapies for patients.

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We could never find treatments for Covid

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without patients being willing

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to take part in clinical trials.

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Every patient with Covid

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admitted to

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Addenbrooke's

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is offered the opportunity

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to take part in research,

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and we're deeply grateful to all of them.

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We have witnessed the power of science

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in finding new treatments

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and vaccines for Covid,

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but we still need to find more treatments

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to save lives

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and stop people

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getting so unwell

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that they require intensive care.

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Doing

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this will require more superhuman efforts

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from clinicians and scientists

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who have already gone above

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and beyond during the pandemic.

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But treatments for Covid are out there

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and working together

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locally, nationally

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and internationally, we will find them.

0:04
During winter we experience increasing

0:07
pressure on our Hospital

0:09
Services there are things we can all do

0:12
to help improve patient flow and meet

0:14
our 4-Hour Emergency Care standard when

0:18
we are under

0:20
pressure taking some important steps

0:23
ensures we can see and treat patients

0:26
quickly and safely whilst improving

0:29
their experience

0:31
take Joyce for example she arrived in Ed

0:34
by ambulance with her son after

0:37
experiencing chest pains and

0:39
breathlessness at home within 30 minutes

0:43
of arriving she's brought to a cubicle

0:46
and the ambulance is quickly back on the

0:49
road to other patients Joyce is seen by

0:53
the rapid assessment and triage team

0:56
rules out a heart attack and request a

0:59
consult consultant physician to

1:02
assess Dr Kuma arrives within 1 hour in

1:06
line with our internal Professional

1:08
Standards suspecting Joyce has pneumonia

1:12
blood tests are ordered and she is

1:14
allocated as space in

1:16
ea3 one of the medical assessment and

1:20
same day Emergency Care

1:22
units Joy's son is with her throughout

1:27
and the Ed team and Dr Kumar keeps them

1:30
both informed about her

1:33
care once moved Joyce cubicle is free

1:37
for another patient waiting in

1:40
Ed all of this takes less than 4 hours

1:44
meeting our Emergency Care standard and

1:47
supporting other emergency patients to

1:50
be seen and triage quickly Joyce is

1:54
assessed for the rest of the day her

1:57
blood test confirm she has pneumonia and

2:01
needs intravenous antibiotics and

2:04
supplementary oxygen so she is

2:07
transferred to a ward the MDT assess and

2:11
monitor Joy's progress for the next two

2:14
days and the ward keeps Joyce and her

2:17
son

2:18
updated they all plan support for when

2:22
she goes home Joyce is out of bed on her

2:25
first day on the board which helps her

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recovery

2:30
on her second day the MDT assess she is

2:34
ready for discharge the ward team

2:37
contact her son and he arrives promptly

2:40
by 10 a.m. if he had been late Joyce

2:43
could have been moved to the discharge

2:46
lounge, freeing up her bed for another

2:50
patient Joyce is discharged with two

2:53
more days of antibiotics, Joyce and her

2:56
son are happy with their experience of

2:58
care in our Hospital

3:00
they have been kept in form all along

3:03
the way and Joy's Journey has been

3:05
smooth and efficient by everyone doing

3:08
the right things at the right time there

3:11
have been no delays in Joy Journey from

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Ed to discharge we have freed up

3:17
capacity along the way and met our

3:20
4-Hour Emergency Care

3:22
standards we all have a part to play in

3:26
helping flow throughout our hospitals

3:29
and meeting our 4-Hour Emergency Care

3:32
standard that includes looking out for

3:35
one another too together we can continue

3:38
to provide safe and effective care this winter

3:42
[Music]

0:00
So there are multiple challenges facing our emergency department.

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There are people who come to our emergency department

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who can be seen elsewhere in our health care system.

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They can call 111, during in hours

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they should be calling their GPs.

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The reason why it's important people call

0:19
other parts, are that we have a big challenge of people

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who are waiting to be admitted into the hospital.

0:25
The biggest thing the public can do to help our emergency department

0:29
is to access other services which are available to them.

0:33
For example, NHS 111,

0:36
GP out of hours as well as in hours,

0:40
and minor injury units in Ely and urgent treatment centres.

0:03
Hello.

0:04
My name is Gladys Chitakatira and I am from Zimbabwe.

0:08
I joined the Cambridge University Hospitals as a public member

0:13
from a minority background.

0:16
I believe I have something to share

0:20
with the public and the Cambridge University hospitals

0:24
to ensure that as a minority we are not overlooked.

0:29
We are head and we are well represented.

0:32
Hi, I'm Randall Evans.

0:34
I'm a patient member of the Trust and when I retired, I got more time to get

0:38
involved with activities in the community and at the local hospital.

0:42
Becoming a public member of the Cambridge University Hospital.

0:47
Has given me a voice

0:50
and opportunities to participate in quality improvements

0:55
in line with patient safety staff and the wider community

1:00
population. Trust membership gives you the opportunity

1:04
to get involved as much or as little as you wish.

1:07
I'm currently involved in reviewing patient information leaflets,

1:11
the place inspections of the wards, which looks at the comfort and cleanliness

1:15
factors, and attending the medicine for numbers lectures

1:18
which tell me about innovative research at the hospital.

1:22
Hi, I'm Neil Stutchbury.

1:23
I'm a patient governor and the lead governor

1:26
we governors are elected by members

1:28
and our role is to represent you and ensure

1:31
your hospital is doing the right thing for all its patients.

1:35
I decided to become a governor after finishing full time work.

1:40
At that time I was diagnosed and treated for cancer at Addenbrooke's.

1:44
I wanted to help other patients by giving them a voice

1:47
in the treatment and services they get from the hospital.

1:51
But we provide the direct link between the community

1:54
and those that run the hospital.

1:57
We represent the interests of patients

1:59
and the wider public and the development of the trust.

2:03
And through that we then hold the non-executive directors

2:07
to account the performance of the hospital as a whole.

2:11
Hello, I'm Mike Moore.

2:12
I'm chair of Cambridge University Hospitals.

2:15
Our hospitals are very well known.

2:18
They are also very, very big, but at its core.

2:21
And what guides me is are we providing safe, patient care?

2:25
And are we providing a good hospital for our local communities.

2:29
And that's why the membership of the trust is so important,

2:32
because it's a voice for our local community.

2:35
It's a voice for our staff, and it's a voice for patients.

2:39
It's members of the public.

2:41
The voice of the membership is really important
2:44
in keeping us clear and true to our mission.

2:47
Providing safe, patient care and your voice matters.

2:51
Your voice is heard.

2:53
From age of 16 and above.

2:55
It's possible to become a member.

2:58
Do become a member.

2:59
Get involved in making the hospital

3:01
the best it can be for all its patients and its users.

3:05
Together we can make a difference.

3:08
So I hope you'll feel able to join in.

3:10
Get involved and become part of your Cambridge University Hospitals.

0:00
Hi i'm Kyle, and I'm a teenage cancer

0:02
Trust Youth Support Coordinator.

0:04
What I've learned about this role that

0:06
makes it different is the fact that I'm

0:08
not medical,

0:09
and that's really special at times

0:11
because I've got the freedom just to sit

0:13
and to be and to talk and to offer what

0:15
I call the gift of time to people

0:17
in terms of how I support young people

0:19
emotionally,

0:20
the main thing is just being able to

0:22
answer some of their questions. I can't

0:25
answer all questions and I don't pretend

0:26
to be able to answer all questions,

0:28
being able to listen to them and then do

0:31
my best to find out

0:32
the answers or to work through the

0:34
answers with them so they discover them

0:36
for themselves.

0:37
In terms of the whole family and the

0:38
support that we provide for them as well

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we also do group work we also do

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one-on-one sort of

0:44
talks with them we have counsellers

0:46
available from our team

0:48
but I also become a bit of an events

0:50
coordinator sometimes and we organise

0:52
spa days for mums and

0:53
trips out for dads, and just special

0:56
wishes for families as a whole as well

0:57
so they can really spend some quality

0:59
time with each other.

1:00
And it's really fun to be able to watch

1:01
that play out.

1:03
in terms of group activities and we have

1:05
quite regular activities

1:07
like we do a breakfast brunch club every

1:09
Tuesday morning which is great,

1:10
we have pastries and we have food and we

1:13
put some TV on,

1:14
and have a laugh. But we do have more

1:16
focused group events like post-treatment

1:18
groups

1:18
and during those events we try and work

1:21
with the young people

1:22
through various different issues, late

1:24
effects, side effects,

1:26
but mainly just trying to draw them out

1:29
of cancer land, and

1:30
give them reasons why they can move

1:32
forward and have positive outlook on

1:33
their life.