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Visiting a patient

As a healthcare provider, we have taken a cautious approach to infection prevention and control measures to help protect our patients and our staff over the last two years, including our visiting policy.

We are now in a position where we feel it is safe to reduce the restrictions we have in place for visiting patients in our hospitals. The current guidance is below.

Non-urgent advice: Visiting - key information

  • Please do not visit if you have any Covid-19 symptoms or have tested positive for Covid-19 within 10 days.
  • All visitors are asked to wear facemasks.
  • We will allow two visitors at a time for patients in our adult inpatient and critical care wards, between the hours of 11:00- 20:00 (with the exception of protected meal times). Both visitors must be aged over 12. These visits do not have to be booked in advance.
  • PICU/NICU: We will support two resident parents/carers and one child at the bedside in PICU and NICU. Specific PICU and NICU guidance should be discussed directly with the ward.
  • Children’s services inpatients: We will support two people at the bedside and one sibling (one resident carer and one visitor with sibling) in children’s services inpatient areas. Visiting will be from 08.00-19.00.
  • Please come directly to/leave directly from your visit – please do not visit other areas of the hospital.
  • Additional visiting may be allowed on compassionate grounds, this will be discussed and arranged directly with the ward.
A patient is in bed with a monitor strapped to his arm, a nurse is by his bedside holding his hand.

If you have Covid-19 symptoms

Please do not visit if you have any Covid-19 symptoms or have tested positive for Covid-19 within 10 days.

Non-Covid inpatient wards

We will allow two visitors at a time (both must be over the age of 12) for patients in our adult inpatient and critical care wards, between the hours of 11:00- 20:00 (with the exception of protected meal times).

These visits do not have to be booked in advance.

These two visitors can be different people over the duration of the patient’s stay.

Visiting is allowed from the time of admission.

All visitors are expected to wear face masks, including when entering and moving through the hospital. Please wash your hands on entering our hospitals, and when entering and leaving the clinical/ward areas. Please go directly to/from the ward area and avoid visiting other areas of the hospital.

If you are exempt from wearing a mask, please consider if you are the right person to be the named visitor as you may be placing yourself at increased risk.

Specific caring roles

Where carers are needed to ensure the safe care of a patient on the ward (such as patients who have dementia, delirium or learning disabilities) a local agreement will be reached on the length of time that carers will stay and support the patient. Anyone who falls into this category must wear their carer’s passport (ID badge) which is available on the wards.

End of life care

Special arrangements are in place to try to accommodate the family and friends of patients receiving end-of-life care, allowing them to spend meaningful time with their loved ones in their final days and weeks. These arrangements will be discussed directly with the ward.

Virtual visiting and our Letters from Loved Ones service continue, so please talk to our ward teams about these services.

Letters from Loved Ones and virtual visiting

If you have a loved one in one of our hospitals, you can stay in touch with them through their own electronic device or use our Letters from Loved Ones service.

For our Letters from Loved Ones service, you are able to bring items to the hospital on weekdays (Monday to Friday) between 09:00 and 16:00 only. We are unable to accept food which perishes quickly, as there may be a delay of several hours before the items can be delivered. We understand that personal possessions and treats are important for patients’ wellbeing, but please be considerate and limit items to those which are most important to the patient.

We also offer virtual visiting and each of our adult wards has an iPad to help this. To arrange a virtual visit, please call the ward where your loved one is staying to find out which slots are available.

Covid wards

Visiting is still not allowed on wards where we are treating patients with Covid. This is to minimise the risk of transmission and to protect our patients, visitors and staff.

Visiting may be allowed on compassionate grounds. These arrangements will be discussed directly with the ward.

Please bear with us and:

  • use virtual visiting when you are able
  • be as flexible as you can when we ask – we will only ask if we need to

Maternity services

For maternity services Covid related information, including visiting restrictions please read the Rosie Hospital coronavirus update.

Children’s services

We will support two people at the bedside and one sibling (one resident carer and one visitor with sibling) in children’s services inpatient areas. Visiting will be from 08.00-19.00.

Paediatric Intensive Care Unit (PICU) & Neonatal Intensive Care Unit (NICU)

We will support two resident parents/carers and one child at the bedside in PICU and NICU. Specific PICU and NICU guidance should be discussed directly with the ward.

Outpatients

Patients attending our outpatients department can be accompanied by one adult if needed. Please be aware that the department has a maximum capacity for health and safety reasons – if this capacity is reached we may ask those accompany patients to wait outside of the department.

Emergency Department (A&E)

Patients attending our Emergency Department are expected to attend alone, unless there are exceptional circumstances (for example a child or an individual who needs a carer).