As a healthcare provider, we have taken a cautious approach to infection prevention and control measures to help protect our patients and our staff over the last two years, including our visiting policy.
We are pleased to be able to ease the restrictions on visiting that we have in place. The latest guidance is provided on this page.
Non-urgent advice: Visiting - key information
- Visiting is open daily from 11:00-20:00 for all adult wards (with the exception of protected meal times).
- A maximum of two visitors per patient at any one time.
- Please do not visit if you have any Covid-19 symptoms or have tested positive for Covid-19 within 10 days. Please do not visit a patient if you are feeling unwell.
- Masks are now optional in the majority of non-clinical and clinical areas.
- Surgical masks will continue to be provided at entrances to clinical areas for anyone who wishes to continue to using them.
- Mandatory mask wearing is still required in some clinical areas of our hospitals e.g. oncology
- Patients attending our Emergency Department can be accompanied by one adult.
- PICU/NICU: We will support two resident parents/carers and one child at the bedside in PICU and NICU. Specific PICU and NICU guidance should be discussed directly with the ward.
- Children’s services inpatients: We will support two people at the bedside and one sibling (one resident carer and one visitor with sibling) in children’s services inpatient areas. Visiting will be from 08.00-19.00.
- Additional visiting may be allowed on compassionate grounds, this will be discussed and arranged directly with the ward.
CUH Directions mobile app
The CUH Directions mobile app is for patients and visitors.
It helps you to find your way around Addenbrooke’s and the Rosie hospitals, making it easier to locate clinics, wards and other facilities on our campus.
If you have Covid-19 symptoms or feel unwell
Please do not visit a patient if you have any Covid-19 symptoms, have tested positive for Covid-19 within 10 days or are feeling unwell.
We will allow two visitors at a time for patients in our adult inpatient and critical care wards, between the hours of 11:00-20:00 (with the exception of protected meal times).
When visiting Covid wards and bays you will be asked to wear increased personal protective equipment, consisting of a fluid resistant surgical mask, eye protection, gloves and an apron, to help reduce the risk of the spread of infection.
Visits do not have to be booked in advance.
The two visitors can be different people over the duration of the patient’s stay.
Visiting is allowed from the time of admission.
Please wash your hands on entering our hospitals, and when entering and leaving the clinical/ward areas.
Non-clinical and clinical areas are no longer required to wear surgical masks.
Some clinical areas within our hospitals will still require masks to be worn e.g. oncology
If you are unsure, please speak to a member of team responsible for your care.
Surgical masks will continue to be provided at entrances to clinical areas for visitors who wish to continue to use them.
We will continue to keep our Covid Secure guidance under regular review.
If you are exempt from wearing a mask, please consider if you are the right person to be the named visitor as you may be placing yourself at increased risk.
Planning your journey
Need to plan your journey to our hospitals? Visit our travel and parking pages. Here you will be able to use our helpful journey planner, plus find information about public transport and parking.
Specific caring roles
Where carers are needed to ensure the safe care of a patient on the ward (such as patients who have dementia, delirium or learning disabilities) a local agreement will be reached on the length of time that carers will stay and support the patient. Anyone who falls into this category must wear their carer’s passport (ID badge) which is available on the wards.
End of life care
Special arrangements are in place to try to accommodate the family and friends of patients receiving end-of-life care, allowing them to spend meaningful time with their loved ones in their final days and weeks. These arrangements will be discussed directly with the ward.
For maternity services visiting information please visit the Rosie Hospital website.
We will support two people at the bedside and one sibling (one resident carer and one visitor with sibling) in children’s services inpatient areas. Visiting will be from 08.00-19.00.
Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU)
We will support two resident parents/carers and one child at the bedside in PICU and NICU. Specific PICU and NICU guidance should be discussed directly with the ward.
Patients attending our outpatients department can be accompanied by one adult if needed. Please be aware that the department has a maximum capacity for health and safety reasons – if this capacity is reached we may ask those accompany patients to wait outside of the department.
Emergency Department (A&E)
Patients attending our Emergency Department (opens in a new tab) can be accompanied by one adult.
Please be aware that our waiting area has a maximum capacity for safety reasons. Those people accompany patients may be asked to wait outside of the department if this capacity is reached.