Updated: 08 January 2025 - 13:25
We are no longer operating under a critical incident, but our hospitals remain under significant pressure. To ensure the safety and wellbeing of our patients and staff, visiting restrictions and infection prevention measures will remain in place for the time being.
We understand how important it is for our patients to be supported by loved ones while they are in our care. We are committed to enabling visiting wherever possible in our hospitals.
Due to an increase in the number of cases of norovirus, flu, RSV and Covid we are seeing in our hospitals, we are putting additional visiting restrictions in place.
Non-urgent advice: Visiting - key information
- For all adult inpatient areas, visiting hours have been reduced to 15:00-18:00.
- For all areas including wards and the Emergency Department, a maximum of one visitor at a time, who must be aged over 12
- For paediatrics, 2 parents/carers/support person, one of those will be the resident parent /carer in all inpatient paediatric areas, PICU and NICU. One visitor that may rotate from the hours of 15:00- 18:00. No children under the age of 12.
- For outpatient areas, 1 parent /carer and no children under 12 , unless no other option.
- Please do not visit if you are feeling unwell or have any symptoms of infection.
- Additional visiting may be allowed on compassionate grounds, this should be discussed and arranged directly with the ward.
- All visitors are required to wear a mask in clinical areas. If you feel unable to wear a mask, please speak to the nurse in charge.
CUH Directions mobile app
The CUH Directions mobile app is for patients and visitors.
It helps you to find your way around Addenbrooke’s and the Rosie hospitals, making it easier to locate clinics, wards and other facilities on our campus.
If you are feeling unwell
Please do not visit a patient if you have any symptoms of a virus, or if you are feeling unwell.
Adult inpatient wards
We will allow one visitor at a time for patients in our adult inpatient and critical care wards, between the hours of 15:00-18:00. Visiting is allowed during meal times.
For further information please check with the ward.
Please wash your hands on entering our hospitals, and when entering and leaving the clinical/ward areas.
Please be aware that during ward rounds, drug rounds or essential procedures, visitors may be asked to leave the bay or bedside temporarily to prioritise the safety, privacy and dignity of all patients on the ward.
Wearing masks
All visitors are required to wear a mask in clinical areas. If you feel unable to wear a mask, please speak to the nurse in charge.
Planning your journey
Planning your visit? Check our travel and parking pages to use our journey planner and get details on public transport and parking options.
Specific caring roles
We hugely value the role of carers and will enable visiting for named carers wherever possible (such as patients who have dementia, delirium or learning disabilities). Please discuss this with the ward team.
End of life care
Special arrangements are in place to accommodate the family and friends of patients receiving end-of-life care. Please discuss directly with the nurse in charge to confirm visiting times.
Maternity services
For maternity services visiting information please visit the Rosie Hospital website.
Children’s services
We will support two parents/carers/support person, one of those will be the resident parent/carer in all inpatient paediatric areas, PICU and NICU.
One visitor that may rotate from the hours of 15:00 - 18:00.
No children under the age of 12.
Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU)
We will support two resident parents/carers and one child at the bedside in PICU and NICU. Specific PICU and NICU guidance should be discussed directly with the ward.
Outpatients
Patients attending our outpatients department and assessment areas can be accompanied by one parent/carer if needed.
No children under 12, unless there is no other option.
Please be aware that the department has a maximum capacity for health and safety reasons – if this capacity is reached we may ask those accompany patients to wait outside of the department.
Emergency Department (A&E)
Patients attending our Emergency Department and assessment areas can be accompanied by one visitor, who must be over the age of 12.
Please be aware that our waiting area has a maximum capacity for safety reasons. Those people accompany patients may be asked to wait outside of the department if this capacity is reached.