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Visiting a patient

The UK government has lifted the Covid restrictions in England, however all of our Covid secure measures remain in place to protect our staff and patients.

Non-urgent advice: Visiting - Key information

  • All visitors are asked to wear Facemasks
  • Visiting continues to be restricted - see below for current restrictions
  • Please attend your appointments and our emergency department alone.
  • Please come directly to/leave directly from your appointment/visit - do not visit other areas of the hospital (the Food Court remains closed to the public)
A patient is in bed with a monitor strapped to his arm, a nurse is by his bedside holding his hand.

Lateral flow testing for visitors

In order to keep our patients as safe as possible we ask that the named visitor performs a lateral flow test (LFT) on the days of their visit. If the test is positive please inform the ward and do not come to the hospital. Please follow the guidance detailed here: https://www.nhs.uk/conditions/coronavirus-covid-19/testing/test-results/positive-test-result/

Staff will prompt you to do the LFT when you make your booking to visit your relative. LFTs can be obtained for free through the government website (https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests). Alternatively, most pharmacies will dispense these free of charge. If you are unsure of your nearest dispensing point please use this link to help: https://maps.test-and-trace.nhs.uk/

Non-Covid inpatient wards

Face to face visiting appointments can be booked directly with wards.

Appointment slots are allowed for one named adult, for one hour each, by booked appointment.

Appointments can be booked 48 hours after an admission.

Visitors must come directly to and from the ward and should not wait inside the hospital.

To help us keep everyone safe:

  • All visiting appointments will confirm contact details in line with track and trace requirements
  • When booking the appointment, our ward teams will discuss and explain with you what to expect, including requirements for the visitor to wear personal protective equipment (PPE) at all times, the need to maintain social distancing and for handwashing.
  • All visitors are expected to wear face coverings, including when entering and moving through the hospital, go directly to the ward area and after the visit, leave the site directly – please note that our food court is currently closed to visitors. If you are exempt from wearing a mask, please consider if you are the right person to be the named visitor as you may be placing yourself at increased risk. Please be aware our team may ask to see evidence of exemption when visitors are not wearing masks.
  • You will be asked a series of questions to check if you have any symptoms of coronavirus, anyone showing symptoms should not visit and should follow national guidance on self-isolation. If you do we ask you to stay away and cancel the appointment.

Our wards need to maintain the safety of our staff and all their patients – appointment scheduling will ensure that social distancing can be maintained, especially when multiple patients are being cared for in the same areas, i.e. a bay.

We understand that families often want to visit people as a group, but we can’t allow that under the present circumstances.

Specific caring roles

Where carers are needed to ensure the safe care of a patient on the ward (such as patients who have dementia, delirium or learning disabilities), the decision to admit one carer will be authorised by the nurse in charge/ward leader. A local agreement will be reached on the length of time that carers will stay and support the patient. Anyone who falls into this category must wear their carer’s passport (ID badge) which is available on the wards.

End of life care

Special arrangements are in place to try to accommodate the family and friends of patients receiving end-of-life care, allowing them to spend meaningful time with their loved ones in their final days and weeks. However, this is undertaken on a case-by-case basis to protect our other patients, relatives and staff from Covid-19, and prevent the risk of ward closures that would severely impact the rest of the hospital.

Where it is assessed by the clinical team to be safe, we will be as flexible as possible, but this is dependent on individual ward circumstances and those of each individual patient, and may be subject to change. It is important that visitors do not turn-up at the hospital without a prior arrangement in place.

Thank you for your patience and understanding during what we know has been an extremely difficult time for our patients and their families.

These decisions are not taken lightly and are always taken in the best interests of the people we care for, the people who work in and visit our facilities, and the community we serve.

Our visiting and appointment arrangements stay under regular review. Keeping everyone safe remains our priority.

Virtual visiting and our Letters from Loved Ones service continue, so please talk to our ward teams about these services.

If you are attending our hospitals for an outpatient appointment please attend alone.

Please note that we operate a zero-tolerance policy on failure to follow this guidance for visitors. If you do not follow this guidance we will have to ask you to leave the site and may not allow further visiting.

Letters from Loved Ones and virtual visiting

If you have a loved one in one of our hospitals, you can stay in touch with them through their own electronic device or use our Letters from Loved Ones service.

For our Letters from Loved Ones service, you are able to bring items to the hospital on weekdays (Monday to Friday) between 09:00 and 16:00 only. We are unable to accept food which perishes quickly, as there may be a delay of several hours before the items can be delivered. We understand that personal possessions and treats are important for patients’ wellbeing, but please be considerate and limit items to those which are most important to the patient.

We also offer virtual visiting and each of our adult wards has an iPad to help this. To arrange a virtual visit, please call the ward where your loved one is staying to find out which slots are available.

Covid wards

Visiting is still not allowed on wards where we are treating patients with Covid. This is to minimise the risk of transmission and to protect our patients, visitors and staff.

Please bear with us and:

  • use virtual visiting when you are able
  • be as flexible as you can when we ask – we will only ask if we need to

Maternity services

For maternity services coronavirus related information, including visiting restrictions please read the Rosie Hospital coronavirus update.

Emergency department / A&E

Patients attending our Emergency Department are expected to attend alone, unless there are exceptional circumstances (for example a child or an individual who needs a carer).

Children’s services

One parent will be allowed to remain with a child (under 18) as a resident.

We are not currently allowing additional parent/carers to visit paediatric inpatients.

Paediatric Intensive Care Unit (PICU) & Neonatal Intensive Care Unit (NICU)

Both parents are able to remain with a child (under 18).

Further information

We encourage essential visits to our hospitals only. If you need to be on our site for an extended period of time (for example diagnostic tests and subsequent outpatient clinics, or for parents attending NICU/PICU), please bring some refreshments with you to avoid visiting other areas of the hospitals. Our food court is currently closed to prevent the spread of Covid-19.

Once your visit has finished, you must leave our site immediately to avoid any unnecessary risk of transmitting coronavirus.

Thank you for your understanding during these unprecedented times.