We are open 24 hours a day, 365 days a year for the treatment of serious and potentially life threatening conditions.
Accompanying a patient
Patients attending our Emergency Department are expected to attend alone, unless there are exceptional circumstances. This is because we are currently experiencing a very high level of patient attendances and waiting space is very limited. We apologise for any inconvenience this causes.
A patient can be accompanied by one person if any of the following exceptions apply:
- Accompanying a child or young person under the age of 18
- Accompanying a vulnerable patient with a mental health issue, dementia, a learning disability or autism
- Assisting with patients’ communication or providing interpretation
- Accompany a patient experiencing complications in pregnancy
- Spending time with a patient receiving end of life care
Please be aware that the department has a maximum capacity for health and safety reasons – if this capacity is reached we may ask those accompanying patients to wait outside of the department.
Current visiting policy
Restricted visiting will be permitted on most wards and areas such as our Emergency Department. Please follow our guidance to find our more information as some areas do still have restrictions.
Urgent advice: Our emergency department is very busy
If you need urgent medical help for something that isn't an emergency, remember A&E isn't your only option.
- Call 111
- Visit an urgent treatment centre or minor injury unit
- Speak to your local pharmacy
If it is not a life-threatening emergency and you don’t need immediate medical attention, please consider other options before dialling 999 or coming to the emergency department.
Choosing the most appropriate place for care allows our ambulance and emergency department staff to concentrate on people whose lives are at risk, and can potentially save you a long wait.
If you think you may need to go to the emergency department but you’re not sure, you can call 111 for advice.
When you arrive at the emergency department as a patient, after registration, you will be assessed by a nurse who will determine the nature of your illness or injury and how urgent it is for you to be seen. At this assessment. You will then be seen by one of the specialist areas of our emergency department according to the nature of your injury/illness.
AccessAble - Accident and Emergency
AccessAble helps inform you about the accessible facilities that are available at CUH, featuring relevant information about our hospital's to help you make an informed decision when deciding to visit the area.