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What to expect when you come to our hospitals

We are taking a number of steps to keep you safe when you visit our hospitals.

Coming to an outpatient appointment

Due to COVID-19 restrictions, we ask that you attend any appointments alone unless you require essential support. If so, only one other person will be permitted to join you in your appointment.

Please do not attend your appointment if you are symptomatic.

Also, please do not arrive earlier than 15 minutes before your appointment.

What to expect when you come to outpatients
British Sign language (BSL) - What to expect when you come to outpatients

Video summary

  • We want to reassure you that coming in for your appointment is safe
  • We are offering alternative appointments such as video or telephone consultations
  • If you do not feel comfortable coming on site, speak to your clinical team and we’ll arrange a remote appointment
  • Staff may be wearing more PPE to keep you safe
  • Community imaging hubs have been set up for X-ray, ultrasounds, MRI or CT scans, so you may be able to attend these appointments in your community

Read more about attending your outpatient appointment.

Coming in for surgery

What to expect when you come to surgery
British Sign language (BSL) - What to expect when you come to surgery

Social distancing

You will see directions and instructions when you visit the hospital explaining what to do to maintain social distancing.

Regular hand washing

There are a number of hand washing stations across our hospitals to keep your hand clean.


We test patients for Covid-19 who are being admitted to hospital and our staff are regularly tested, even if they have no symptoms, and self-isolate if necessary.
Some patients receiving planned care at our Trust will also be booked for a testing appointment prior to their procedure. These appointments are pre-booked and will be arranged by the clinical team caring for a patient.

We are not providing tests to members of the general public. Members of the public who have COVID-19 symptoms should visit These tests are carried out at a range of testing centres across the region.

Protective equipment

In line with national guidance, patients and their visitors will be asked to wear a mask or face covering when walking around our hospitals. Our staff wear protective equipment appropriate to the setting designed to prevent the spread of infection. 

If anyone arrives at our hospitals without a face covering, a medical grade face mask will be provided in emergencies.

These can be collected everyday from the following hospital entrances:

  • Addenbrooke’s main entrance (06.00 - 22.00)
  • Rosie main entrance (06.00 - 20.00)
  • ATC (06.00 - 20.00)
  • Outpatients (08:00 – 18:00)
  • Medical grade face masks will continue to be handed out to each patient who comes into our Emergency Department.
How to wear a face mask safely