What to expect when you come to our hospitals

We are taking a number of steps to keep you safe when you visit our hospitals.

Coming to an outpatient appointment

What to expect when you come to outpatients
British Sign language (BSL) - What to expect when you come to outpatients

Read more about attending your outpatient appointment.

Coming in for surgery

What to expect when you come to surgery
British Sign language (BSL) - What to expect when you come to surgery

Social distancing

You will see directions and instructions when you visit the hospital explaining what to do to maintain social distancing.

Regular hand washing

There are a number of hand washing stations across our hospitals to keep your hand clean.


We test patients for Covid-19 who are being admitted to hospital and our staff are regularly tested, even if they have no symptoms, and self-isolate if necessary.
Some patients receiving planned care at our Trust will also be booked for a testing appointment prior to their procedure. These appointments are pre-booked and will be arranged by the clinical team caring for a patient.

We are not providing tests to members of the general public. Members of the public who have COVID-19 symptoms should visit www.nhs.uk/coronavirus. These tests are carried out at a range of testing centres across the region.

Protective equipment

In line with national guidance, patients and their visitors will be asked to wear a mask or face covering when walking around our hospitals. Our staff wear protective equipment appropriate to the setting designed to prevent the spread of infection. 

If anyone arrives at our hospitals without a face covering, a medical grade face mask will be provided in emergencies.

These can be collected everyday from the following hospital entrances:

  • Addenbrooke’s main entrance (06.00 - 22.00)
  • Rosie main entrance (06.00 - 20.00)
  • ATC (06.00 - 20.00)
  • Outpatients (08:00 – 18:00)
  • Medical grade face masks will continue to be handed out to each patient who comes into our Emergency Department.
How to wear a face mask safely