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PALS Helpline - Letters from loved ones

We have launched Letters from Loved Ones to help families and friends share messages and photographs with patients in our hospitals.

Text: Letters from Loved Ones. Illustration of a letter with a blue heart.
PALS launches new service to help loved ones stay in contact with patients due to restricted visiting policy

We know how important it is for you to stay in touch with friends and family members in hospital, and we understand how difficult it is that you cannot visit your loved ones at the hospital at the moment. 

To help you communicate with your loved ones, you can now send a message and some photos by contacting PALS. We will make sure these are printed and delivered to the patient.

We also have a dedicated phone line for you to relay messages. Just call 01223 216756, Monday to Friday between 9am and 4pm, and we will write down your message and deliver it to the patient.

Please make sure you include the patient’s full name, date of birth and ward (if you know it) – so we can make sure it goes to the right person. 
Unfortunately we are not able to provide a reply message service from your loved ones. Please do not use emojis in the form as it will not work. 

The PALS and Complaints office is currently closed, but the PALS helpline can assist with questions and concerns about the hospital’s services during the coronavirus outbreak. 

We can also deliver items to patients on wards, such as phones, chargers, clothes for discharge and patients’ regular medication. Please make sure all items are in a bag labelled with the patient’s name and date of birth.

Please bring items to the hospital on weekdays (Monday to Friday) between 9am and 5pm only. We are unable to accept food which perishes quickly, as there may be a delay of several hours before the items can be delivered. We understand that personal possessions and treats are important for patients’ wellbeing, but please be considerate and limit items to those which are most important to the patient.

The usual PALS and complaints service will continue by telephone or email – use the helpline contact details.

Call the helpline on 01223 216756

or email PALS.

The helpline is open from 8am to 5pm Monday to Friday. Outside these times please email the helpline or leave a message and we will respond the next working day.