We want everyone to be able to access and understand information about their care.
If you have a disability, impairment, sensory loss, or if English is not your first language, we can provide information and communication support to help you access our services.
We follow the Accessible Information Standard, which helps ensure that people receive information in a format they can understand and the support they need to communicate effectively.
We:
- ask if you have any information or communication needs, and how we can meet them
- record these needs clearly
- flag your record so staff are aware of your needs
- share your needs with other NHS and social care services, with your permission
- provide information in accessible formats where possible
- arrange communication support when needed
Non-urgent advice: How to get support
Please let us know about any information or communication needs as early as possible.
You can:
- email accessibility
- call 01223 256998 (option 1)
- tell the receptionist when you arrive
- tell the nursing staff if you are admitted to the hospital
Whether you are a patient, family member or carer, we will do our best to support your needs.
Information in accessible formats
We may be able to provide information in alternative formats, including:
- large print
- braille
- easy read
- audio formats
- translated information in other languages
Please contact us if you need information in a different format.
Interpreting and communication support
We can arrange communication support for appointments, treatment and hospital stays where needed.
This may include:
- face-to-face interpreters
- video interpreters
- British Sign Language (BSL) interpreters
- other communication professionals and support services
If you need an interpreter or communication support, please contact us before your appointment whenever possible. If you are already at the hospital, you can also speak to reception or the ward team.
Other support we can provide
Depending on your needs, we may also be able to offer:
- communication by email or telephone
- additional time during appointments
- support with hearing aids or other communication equipment
- reasonable adjustments to help you access our service
If you need further help
If you experience any difficulties accessing information, arranging communication support, or receiving the adjustments you need, please contact our Patient Advice and Liaison Service (PALS).
Our commitment to accessibility
We are committed to treating all patients, visitors and staff fairly and with respect. We work to make our services accessible, inclusive and easy to understand for everyone.