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Subject Access Request (SAR) Portal User Guide

This secure portal allows patients and authorised representatives to submit Subject Access Requests (SARs), track progress, communicate with the Trust, and receive records safely.

1. Creating an account

  1. Access the portal homepage (opens in a new tab)

2. Select ‘Get Started Online’ on the left-hand side.

'Summary, how to make a request, get started online.'

3. Click 'Don't have an account? Sign up'

'Login, Don't have an account? Sign up'

4. Enter your email address and click 'Register now!'.

A screen shot of the sign up page where you enter email address

5. A pop up will appear to confirm your account is created.

What it should say once you have registered: 'Registration process, Account created, You have successfully created an account. A verification link has been sent to the email you entered. Please use the embedded link to verify your identity.

6. Check your email for a message from 'SARS No Reply'.

7. Click the 'Login' link.

8. Create and confirm your password.

9. Select 'Set Password' to complete registration.

2. Signing in

  1. Access the portal homepage (opens in a new tab)
  2. Scroll down to the bottom of the page, or click 'Get started online'
'Summary, how to make a request, get started online.'

3. Select 'Login'

'Login, Don't have an account? Sign up'

4. Enter your email and password

A screen shot of the sign up page where you enter email address

5. Click 'Sign in'

6. If required, use 'Forgotten Password?' to reset access.

3. Managing your profile

Within ‘My Profile’ you can update your password and enable Two-Factor Authentication (2FA) for enhanced security.

To enable 2FA:

  1. Click on ‘My Profile’
Home, My profile, Sign out

2. Select 'Two-Factor'

Account details, password, email, two-factor

3. Click 'Get Started'

Two-factor authentication. Two factor authentication adds a second level of authentication when logging into the web portal. Once enabled you will be required to provide a unique code from a registered device.

4. Choose authentication method

What two-factor verification method would you like to use? Whenever you login, along with your user name and password, you will have to enter a unique 6 digit code which will be sent to you using one of the below methods: Authenticator app, SMS, Email.

5. Follow instructions to complete setup

It is strongly recommended to enable Two-Factor Authentication.

4. Submitting a Request

  1. Go to the ‘Home’ area and click ‘New Request’
  2. Choose the form that matches your request type
  3. Complete all required fields (*)
  4. Upload supporting documents
  5. Select ‘Submit’
  6. You will receive on-screen and email confirmation

5. Tracking your Request

  1. In the ‘Home’ area select ‘Manage Requests’.
  2. View list of submitted requests including status and reference number.
Requests. The list below are requests that are linked to your profile. To view or manage one of the below requests, simply click on the request row.

3. Use refresh to check updates.

4. Respond to any messages promptly to avoid delays.

You will receive email notifications when updates or actions are required.

6. Accessing your Records

  1. Click on your completed request.
  2. Open on your messages.
  3. There will be a message body and a list of files. You can view files via the browser or download them.
AMS Demo SAR - Completed SAR Request
Please find attached the files you requested. Your request has now been completed. If you have any further questions or need any additional support, please feel free to get in touch. Kind regards, Subject access team.

4. Download individual files or all files as a ZIP.

5. For imaging files (DICOM), there is a special online viewer, allowing you to view the imaging and download individual frames.

A scan/ results of a scan

6. Individual frames are downloaded as a friendly format accessible via all mainstream devices and applications.

7. If you ‘Download All’, this will be in the native DICOM format and will require a special viewer application to access and view the files.

Store downloaded records securely. You are responsible for protecting your data.

This document was correct at the time of printing - 05-10-2026 01:38