You can view your health records, including radiology images, using our secure online portal.
This service is free. It gives you quick access to your information.
Request your records
To request your records:
- Visit Access health records (opens in a new tab)
- Select “Get started online”
- Create an account or sign in
- Choose the correct form
Using the correct form helps us process your request more quickly.
When your request is ready, you can download the requested information from the portal.
Prove your identity
You must show proof of identity to protect your information.
Before you apply, read:
- Requester Portal Guide
Shows you how to use the portal. - Identification Documents Required to Access Health Records
Lists accepted ID.
Check MyChart first
You may already be able to see some of your health information in MyChart.This may include:
- Discharge summaries
- Clinic letters
- Test results
- Radiology reports
Check MyChart first. You may find what you need straight away. You do not need to make a request.
Not all records are in MyChart. If you need your full record, you will need to make a request.
Request records for someone else
You must use the online portal to request records for another person.This applies to:
- Family members or carers
- Solicitors or insurers
- Police
- The Coroner
You must provide:
- The patient’s consent, or
- Another legal reason
The Coroner does not need consent.
Check the guidance documents for more detail.
How we keep your information safe
We keep your information safe.We follow data protection laws, including the Data Protection Act 2018 and UK GDPR.
- Only authorised staff can access records
- Staff must follow strict confidentiality rules
- We only use your data for valid reasons
- We only share information when the law allows it
- We store data securely
- We keep data only for as long as needed
- We remove personal details where we can
Supporting Documentation
To protect patient confidentiality and comply with legal requirements, you will need to provide proof of identity as part of your request.
Please review the following guidance documents before submitting your request:
- Requester Portal Guide - step-by-step instructions for using the portal.
- Identification Documents Required to Access Health Records – outlines acceptable forms of ID.
Contact us
If you need help or more information, contact:
Access to Health Records team
- Phone: 01223 216755
Monday to Friday, 8 am to 4.30 pm (excluding bank holidays) - Email Access to Health Records
Need more help?
We encourage patients and representatives to submit requests through the portal, as this is the quickest and most efficient way for us to process your request. However, requests can also be made verbally, by email or in writing to any part of the Trust.
If you have a question about accessing your health records, you may find the answer in our frequently asked questions.