The way you check in for some outpatient appointments has changed.
This page explains where to go when you arrive and how to check in using MyChart or at reception.
Non-urgent advice: Check-in arrangements for outpatient clinics
For appointments at the following clinics, please check in at the Outpatient Entrance reception (Level 2):
- Clinic 1
- Clinic 1A
- Clinic 2
- Clinic 2A
- Clinic 3
- Clinic 4
- Clinic 4A
- Clinic 7
- Clinic 8
- Pain Clinic
- Clinic 10
- Clinic 12
When you arrive, the reception team will direct you to your clinic.
For all other appointments, please continue to check in at your usual clinic reception.
Checking in using MyChart
If you can, please check in online using MyChart when you arrive at your clinic.
The 'I'm here' button will appear up to 30 minutes before your scheduled appointment time.
Before checking in, please complete any pre-appointment tasks in MyChart.
MyChart will show the most up-to-date location details, even if your appointment letter or the NHS App shows something different.
If the 'I'm here' button does not appear
If the 'I'm here' button does not appear within 30 minutes of your appointment time, please check in at the Outpatient Entrance reception (Level 2).
If you cannot or prefer not to use MyChart, please check in at the Outpatient Entrance reception (Level 2).
If your appointment letter shows a different location
Some appointment letters or messages may show a previous check-in location.
Please follow the guidance on this page or check MyChart for the most up-to-date location information.
If you are unsure where to go, please ask for help at the Outpatient Entrance reception (Level 2).
Need help finding your clinic?
CUH Directions mobile app
Our CUH Directions app helps you find clinics, wards, and facilities at Addenbrooke’s and the Rosie hospitals.
MyChart
Sign-up to MyChart