The Macmillan CUH cancer support service

The Macmillan CUH cancer support service consists of multi skilled professionals who work closely with your clinical team, and is supported by CUH volunteers who can assist you in finding any information that you may need.

We have a wealth of information on local support groups and wellbeing events and can link you in with Information Services closer to home and our charity partners. You may see any member of the team whilst you are an in or outpatient, so support is always available when you need it. Alternatively you may self-refer by contacting us below or popping into the ‘Pod’ in Oncology Outpatients

Contact us at:

Macmillan CUH Cancer Support Service, Division B, Cancer Services, Box 193, Cambridge University Hospitals NHS Foundation Trust, Cambridge Biomedical Campus, Hills Road, Cambridge, CB2 0QQ


Phone: 01223 274421/01223 274801

The Macmillan 'Pod'

The ‘Pod’ is located just outside of Oncology, Haematology & Radiotherapy outpatients. It is operated both by staff and volunteers and is open Monday-Friday 09:00-16:00. The Service provides a wide range of information on different types of cancer, diet, exercise, benefits, travel, local support groups and much more. If you have any questions about cancer, or if there is something you aren’t sure of, come and speak to one of the team. No appointment is needed, just drop in.

Electronic Holistic Needs Assessments (eHNAs)

One of the ways in which patients can be supported is through the completion of an Electronic Holistic Needs Assessment (eHNA). This is a tool that allows patients to identify all the concerns they have surrounding their diagnosis and their treatment so that every patient can receive the correct support when they need it most.

If you are interested in completing an eHNA, or would like more information, please speak to your Clinical Nurse Specialist or one of the team in the ‘pod’.


As part of the Service the team has four cancer Navigators who support patients through their experience of cancer. The Navigators each have a focus on a specific type of cancer – prostate, breast, colorectal and haematology, but can assist patients with any type of cancer, and can support patients in completing eHNAs. The Navigators can be contacted on 01223 216876 or 01223 216861.

C10 and D9

For inpatients who may be unable to get to the Information Service, there are two mobile services on wards D9 and C10. These allow patients and families the opportunity to access the support they need without having to leave the ward. The mobile service on D9 is accessible every Wednesday 12:30-14:30 in the day room, whilst one of the Navigators provides a drop-in service on C10 every Thursday from 10:00.

Benefits Advisors

Macmillan’s trained benefits advisers provide free and confidential benefits advice to people affected by cancer and their families. The team can advise you on a wide range of issues including what benefits you’re eligible for, how to maximise your income, support with appeals, tax credits, grants, housing costs and transport concessions.

This also includes:

  • Identification of all benefits and support with applications and form completion
  • Support to access and apply for one off payments such as Macmillan Grants
  • Help with Blue Badge Applications

Opening hours: appointment times are Wednesdays and Thursdays between 10am and 4pm

We accept referrals (via email or telephone) directly from patients or their family members, and referrals from health care professionals and support workers.

To find out more or to book an appointment call the Macmillan Benefits Advice Team on 0345 600 6257

The service is delivered on site at One Place, near the main entrance. Staff and volunteers at the Macmillan CUH cancer support service 'pod' will be able to direct patients.

Catchment area: Cancer patients and their families attending Addenbrooke's.


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