Round the clock help

We offer a 24/7 service for our patients who require urgent advice or admission as a result of their cancer, suspected cancer or treatment.
Staff profile block: 

Lisa Putt

Lead cancer nurse and Macmillan cancer quality and experience lead
Lisa Putt

Everyone puts in so much effort here, and we give real support to people when they need it the most.

We have a team available 24 hours a day to provide advice to our existing patients if you are concerned about how you are feeling because of your illness or treatment.

When you start your treatment with us, you will be given a card with the contact details on it for this service.

The team caring for you will have given you advice about when to contact the hospital for help. We would always advise you to call if:

  • you think you may be developing an infection
  • you develop other worrying symptoms eg bleeding
  • you need advice about managing the side effects of your treatment eg feeling sick, having bowel difficulties, experiencing pain

You, or the people caring for you can ring the number on the card at any time of the day or night if you feel you need urgent advice:

Please do not use this number for routine questions or appointment enquiries.

We also provide a round the clock service to ensure that emergency patients who need to be admitted because of the effects of cancer or cancer treatments, receive timely and appropriate treatment and care.


While you are having chemotherapy you will be susceptible to infection when your white cells (the regulators of the immune system) are low (neutropenic). Any infections you pick up during this time can make you seriously ill and you may need to be admitted to hospital to have the infection treated. Common symptoms of an infection include:

  • feeling generally unwell
  • feeling hot then cold and clammy
  • feeling shivery or fluey
  • having a raised temperature

Some patients may feel unwell without having a raised temperature. There are many possible reasons for this. One is that some medications you may be prescribed can mask a temperature. It is important to contact the hospital for advice if you feel unwell, even if you do not have a temperature. 

Some medication eg  Paracetamol, aspirin or steroids can mask or hide a temperature. If you have taken any medication, please tell us when you call us.


Chemotherapy can also cause the platelet levels in your blood to fall. The platelets are responsible for helping your blood to clot. Low platelets levels can cause bruising or bleeding.

If you are experiencing bruising, bleeding from the gums, in the urine or stools, or have red spots or rashes in your skin, or an uncontrolled nosebleed, please contact us immediately for advice.

Side effects of treatment

You will have received advice about possible side effects of your treatment and how to control these. If you have any questions about how to deal with any side effects which may be troubling you, please call us.


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