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How to access MyChart

Once signed up, you can access MyChart either via our MyChart website or MyChart app.

  • On the website: MyChart website (opens in a new tab)
  • On the app: Download the MyChart app from the App Store (Apple) or Google Play (Android) from your phone or tablet device. When asked, select "Cambridge University Hospitals NHS Foundation Trust" as your healthcare organisation.

Log in using your MyChart username and password (set up as part of your MyChart sign up).

You can also set up alternative ways to log into your MyChart account – using face ID, fingerprint scanning, passcode or passkeys for example. You can set these up within the ‘Account Settings’ section of your MyChart.

Two-step verification

Two-step verification is required for you to access your MyChart account. This is an extra layer of security whereby a code is required once you have signed in with your MyChart username and password.

Email is the default setting for sending you the code, but you can choose whether you would like the code to be sent via an authenticator app instead (if more convenient). The video below shows you how to set this up in MyChart.

Various options are available for you to choose from to obtain your login code:

Text message or email

If you have just signed up to MyChart, you can choose whether you would like the code to be sent to you via text message to your mobile phone or to your email address. These options will show on MyChart once you have entered your username and password.

If you are an existing MyChart user, you can change your two-step verification options in MyChart (within Account Settings) to allow text messages as your default for receiving your log in verification codes. Check that your mobile number is correct within the ‘Personal Information’ section of your MyChart.

Text messages will be sent from the following number: 60315

Authenticator app

Alternatively, you can choose to use an authenticator app to generate the verification code for logging in if this option is more convenient for you. The video below shows you how to set this up for MyChart.

MyChart Two-Step Verification (authenticator app)

Link: https://youtu.be/36tH3nvCl2I

MyChart Two-Step Verification (authenticator app) video transcript

Setting up two-step verification with authenticator app to log in to MyChart.

Sign in to my chart with your username and password.

Set up two-step verification by clicking the ‘menu’ button,

then scroll down to select ‘Account Settings’.

In the two-step verification section, click ‘verify with authenticator app’.

You will be prompted to enter your MyChart password to

verify your identity.

Follow the onscreen instructions to connect your MyChart

account to your authenticator app.

Authenticator apps are available to download from the App Store

or Google Play.

Enter the MyChart code generated on your authenticator app.

Do not close the MyChart verification page when you

go to retrieve the code from your authenticator app.

Your authenticator app is now enabled, providing an extra

layer of security to help keep your MyChart account safe.

Next time you log in to MyChart, you will be

prompted to enter a code from your authenticator app.

Again, do not close the MyChart verification page

when you go to retrieve the code from your authenticator app.

Click the ‘trust this device’ box after entering the code to

prevent a verification code prompt the next time you

log in and for 365 days thereafter.

If you require support with setting up two-step verification

for MyChart at Cambridge University Hospitals,

please email cuh.mychart@nhs.net

If you require additional support, please email the MyChart team.

This document was correct at the time of printing - 25-08-2026 02:40