CUH PALS and complaints department

Drop in service

We are located close to the main Addenbrooke’s Hospital reception. Please see the map on the back page of this leaflet.

We are open:

Monday to Friday 09:00 – 16:00

Write to:

PALS and complaints department, Box 53

Cambridge University Hospitals NHS Foundation Trust

Hills Road, Cambridge, CB2 0QQ


Telephone: 01223 216756 Fax: 01223 256170

The office has an answerphone which is available 24 hours a day and messages will be responded to as quickly as possible. If your issue is very urgent and you are calling out of hours, please telephone the hospital contact centre on 01223 245151 and ask for the on call manager.

If you are an inpatient you can telephone for free from your Hospedia telephone: please call *801.


Help and support


Total Voice Advocacy Cambridge and Peterborough

Specialised advocacy service providers: VoiceAbilty, Cambridgeshire Deaf Association and NYAS (National Youth Advocacy Service)

Tel: 0300 222 5704



NYAS – for children and young people

Tel: 0808 808 1001



Healthwatch Consumer Champion for Health and Social Care

Telephone: 01480 420628


Write to: Freepost RTHA-RTYE-SAT, Healthwatch Cambridgeshire, 6 Oak Drive, Huntingdon PE29 7HN

If you live outside Cambridgeshire, visit for further information.


AvMA Free, independent medico-legal advice service

Telephone: 0845 123 2352 Website:


Parliamentary and Health Service Ombudsman (PHSO)

Telephone: 0345 015 4033


Write to: Millbank Tower, Millbank, London, SW1P 4QP



One Place – Cambridge University Hospitals Information and Advice Centre

Location: Immediately outside the main Addenbrooke’s Hospital entrance.

Opening hours: 09:00 to 17:00

Services include:

Carers Trust 01223 596463 0845 2410954

Disability Cambridgeshire 01480 839192

Royal Voluntary Service 01223 244749


Clinical Commissioning Groups

For most people attending Cambridge University Hospitals, their local Clinical Commissioning Group will be Cambridgeshire and Peterborough Clinical Commissioning Group:

Tel: 01223 725400



Write to: Lockton House, Clarendon Road, Cambridge, CB2 8FH

If you live outside this area, please visit NHS England’s website and search for Clinical Commissioning Groups.