Contact details
CUH PALS and complaints department
Drop in service
We are located close to the main Addenbrooke’s Hospital reception. Please see the map on the back page of this leaflet.
We are open:
Monday to Friday 09:00 – 16:00
Write to:
PALS and complaints department, Box 53
Cambridge University Hospitals NHS Foundation Trust
Hills Road, Cambridge, CB2 0QQ
Email: pals@addenbrookes.nhs.uk
Telephone: 01223 216756 Fax: 01223 256170
The office has an answerphone which is available 24 hours a day and messages will be responded to as quickly as possible. If your issue is very urgent and you are calling out of hours, please telephone the hospital contact centre on 01223 245151 and ask for the on call manager.
If you are an inpatient you can telephone for free from your Hospedia telephone: please call *801.
Help and support
Total Voice Advocacy Cambridge and Peterborough
Specialised advocacy service providers: VoiceAbilty, Cambridgeshire Deaf Association and NYAS (National Youth Advocacy Service)
Tel: 0300 222 5704
Email: tvcp@voiceability.org
Website: www.totalvoicecp.org
NYAS – for children and young people
Tel: 0808 808 1001
Email: help@nyas.com
Healthwatch Consumer Champion for Health and Social Care
Telephone: 01480 420628
Email: enquiries@healthwatchcambridgeshire.co.uk
Write to: Freepost RTHA-RTYE-SAT, Healthwatch Cambridgeshire, 6 Oak Drive, Huntingdon PE29 7HN
Website: www.healthwatchcambridgeshire.co.uk
If you live outside Cambridgeshire, visit www.healthwatch.co.uk for further information.
AvMA Free, independent medico-legal advice service
Telephone: 0845 123 2352 Website: www.avma.org.uk
Parliamentary and Health Service Ombudsman (PHSO)
Telephone: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write to: Millbank Tower, Millbank, London, SW1P 4QP
Website: www.ombudsman.org.uk
One Place – Cambridge University Hospitals Information and Advice Centre
Location: Immediately outside the main Addenbrooke’s Hospital entrance.
Opening hours: 09:00 to 17:00
Services include:
Carers Trust 01223 596463 0845 2410954
Disability Cambridgeshire 01480 839192
Royal Voluntary Service 01223 244749
Clinical Commissioning Groups
For most people attending Cambridge University Hospitals, their local Clinical Commissioning Group will be Cambridgeshire and Peterborough Clinical Commissioning Group:
Tel: 01223 725400
Email: capccg.contact@nhs.net
Website: cambridgeshireandpeterboroughccg.nhs.uk
Write to: Lockton House, Clarendon Road, Cambridge, CB2 8FH
If you live outside this area, please visit NHS England’s website www.england.nhs.uk and search for Clinical Commissioning Groups.
Related content on this site:
Services
- Non clinical services
- Access office
- Accommodation
- Addenbrooke's archives
- Addenbrooke's arts
- Centre for self management support
- Chaplaincy
- Estates and facilities
- Finance
- Human resources – organisational development
- Patient Advice and Liaison Service (PALS)
- Making a complaint
- Patient services
- Paying patients office
- PR and communications
- Procurement
- Think Green
- Addenbrooke's services
- Rosie services