Audiology

Our services

Urgent advice: Covid-19

Due to the increasing pressures on the NHS caused by COVID-19, the local NHS needs to ensure that the maximum possible inpatient and critical care capacity is available in our hospitals to respond to this pressing demand.

This means that the local NHS has made the decision to postpone all non-essential outpatient appointments and planned procedures and operations until further notice, starting on 20 March 2020. We are planning for this to be for a period of at least three months.

This will include our walk-in repair services, however, please be aware that we will still operate a postal repair service. If you require this service, please send your hearing aid(s) in appropriate packaging, with your brown record book and a stamped self-addressed envelope (with a large letter stamp) for return to you.

Our address is:

Audiology Clinic 10
Box 94
Addenbrooke’s Hospital
Hills Road
Cambridge
CB2 0QQ

Information on hearing aid maintenance can also be found by searching C2Hear Online on Google or YouTube.

Non-urgent advice: Changes to our service

We are providing a reduced booked appointments only service in accordance with the hospital’s opening outpatients patient service plan. This means that our walk-in repair service is NOT open, however, please be aware that we will still operate a postal repair and battery issue service. If you require this service, please send your hearing aid(s) in appropriate packaging, with your brown record book and a stamped self-addressed envelope (with a large letter stamp) for return to you.

Unless you have a medical appointment, need to attend the Emergency Department or are visiting a patient in accordance with our restricted visiting arrangements, please do not come to the hospital site. 

I have an appointment

If you have a booked appointment arranged, please ensure you read the letter and guidance on attending the clinic carefully. Appointment times will be strictly adhered to, to comply with additional safety measures required at this time. Please see the hospital’s general guidance (on the hospitals home page) on the requirement for face masks/coverings.

Paediatric audiology appointments

Please be aware that children can be accompanied by one parent/guardian only, no siblings will be allowed to attend appointments. If your child wears hearing aids and you require advice regarding ear moulds, hearing aid repair services or application support information/letters from audiology, please contact the department.

The NDCS website has a wealth of useful resources on permanent hearing loss, hearing aid and assistive technology, education and communication advice. As well as information on temporary or fluctuating hearing difficulties caused by glue ear.

Our audiologists continue to work and are available for advice if you have concerns.