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Omnipod DASH/ Omnipod 5 Manual Mode Handbook

Patient information A-Z

This booklet has been written to provide you, your family and/or carers, with the information you need when using an Omnipod DASH/ Omnipod 5 insulin pump.

Please refer to the additional closed loop supplement if using the Omnipod 5 with continuous glucose monitoring (CGM) in SmartAdjust.

This booklet has been written to provide you, your family and/or carers, with the information you need when using an Omnipod DASH/ Omnipod 5 insulin pump.

Please refer to the additional closed loop supplement if using the Omnipod 5 with continuous glucose monitoring (CGM) in SmartAdjust.

Non-urgent advice: Insulet contact number

Telephone: 0800 011 6132 or +44 20 3887 1709 if calling from abroad

Please note that the pump companies will not give medical advice and can only offer technical support if you are having problems with the pump.

Website: Omnipod

Key points

When using an insulin pump as part of your diabetes management, it is essential to always have the following items available in case of pump failure and ensure that they remain on your repeat prescription:

  • Back-up insulin pens for both quick acting insulin and background insulin (make sure these are in date).
  • Needles for your insulin pens.

You will also need a copy of your latest pump settings. These are used to calculate what dose of insulin you need to take if you have to go back to using insulin pens. The pump team can help you work out what doses to take if you are not sure.

In addition, please ensure that you have the following items (in date) at home and on your repeat prescription in case you are unwell, your glucose levels are running high for a period of time, or you have a severe episode of hypoglycaemia:

  • Blood ketone meter.
  • In date blood ketone strips.
  • A copy of the sick day rules.
  • Diabetes pump team emergency conpablaktact details.
  • Glucagon injection kit (in date – stored in the fridge).

Please check your Personal Diabetes Manager (PDM) if on an Omnipod DASH/ ‘Omnipod 5 Controller’ regularly for any damage and report to your pump company if you have any issues. The company should offer a replacement for broken/damaged PDMs/ handsets if your pump is still within its 4 year warranty period. Pumps are upgraded every 4 years providing funding requirements are met. If your pump upgrade is deferred due to unmet requirements, the pump team will provide guidance on changing back to insulin pens should your handset fail.

Diabetes pump team contact numbers

Please contact the pump team if you need advice regarding your diabetes.

If you have a problem, please do not hesitate to contact us. You can leave a voicemail on one of the numbers below. (The answerphone is checked regularly from Monday to Friday during office hours) or alternatively email.

For non-urgent queries you can message the Diabetes Educators on MyChart or email us on Email diabetes educator (these emails are checked Monday, Wednesday and Friday).

Diabetes Specialist Nurse (DSN) office 01223 348790

Dietitians’ office 01223 348769

Immediate action required: Feeling ill or have an emergency diabetes or pump problem

If you are feeling ill or have an emergency diabetes or pump problem out of hours, contact the Type 1 Emergency Out-of-Hours Service (Monday to Friday 4pm to 11pm and 6am to 9am; weekends and bank holidays 6am to 11pm) on 01223 960993 or attend your nearest accident and emergency department

Funding Requirements

Your pump therapy is funded by your local Integrated Care Board (ICB). Insulin pump therapy costs over 4 times as much as injection therapy so you will appreciate the need to ensure that it continues to be the right therapy for you.

In order to secure ongoing funding from your ICB to purchase a new pump, we have an obligation to ensure that the pump is achieving the goal for which it was started. This is usually measured by an improvement in your HbA1c and/or a reduction in hypoglycaemic episodes.

We also need to demonstrate to the ICB that you fully participate in your pump therapy. This is measured by your regular attendance at clinic appointments, keeping in touch with the pump team and using your pump appropriately.

We need to have a form of contact yearly either in person, at a clinic appointment, over the phone or by email. Our appointment system is changing with plans to offer you a medical appointment every 18 months plus a separate pump appointment every 18 months if required. Outside of these appointments you can contact us through email or MyChart if you need support or think that a review is required.

In situations where we cannot demonstrate an improvement in your diabetes, we may defer your pump upgrade in order to provide time to work with you to improve your HbA1c or reduce hypoglycaemic episodes. We usually discuss upgrades a few months before your upgrade is due in order to try to provide the support in good time.

Ordering supplies

Generally, we place orders on behalf of all our Omnipod pump patients automatically every 6 months as outlined below:

  • We estimate what you might use over a 6 month period and this becomes your ‘regular’ order.
  • The week before your order is due to be placed you will receive an email from us that invites you to make changes, if any, to your ‘regular’ order depending on current stock levels.
  • If you get down to a half box of remaining supply and you haven't received the pre-order notification email from the insulin pump orders team, please contact them to find out when the next order is due to be placed.
  • The order will be delivered to an address of your choice (your home, work, or to a neighbour for example). We can request delivery on a week day that is preferable to you. For example, if you’re always at home on a Friday then we will request delivery to your home address on a Friday.
  • If you are running out of stock we can bring orders forward for you and if you find you have too much stock we cancel the next order. If you need anything else, for example some extra supplies to go on holiday with then we can arrange this for you. Please give the pump team at least 4 weeks’ notice if possible.
  • The insulin pump orders team will, where possible, keep you informed when an order is due, placed and dispatched.
  • Please let the insulin pump order team know if your address and/or GP practice changes via the following email address: Email Insulin pump Orders
Pump software for sharing data
Omnipod logo
glooko logo

Please set up a Glooko Personal account via the website.

Join glooko (opens in a new tab)

You will need to link your Glooko account to our clinic using the ProConnect code: ukaddhos

Linking your Glooko account to our clinic

1. Log into your Glooko account at my.glooko.com

2. Select “Settings” from the drop-down menu (top right on the home screen)

3. Scroll down to Account and select “+ Add New Code”

4. Select “Continue”

5. Enter ProConnect Code (ukaddhos) then select “Submit.”

If you have an Omnipod 5 pump, this will need to be linked to Glooko before data can come through.

1. Log into your online Omnipod account at www.omnipod.com, using your Omnipod ID

2. Go to the My Account tab and then select Account linking from the drop down menu. Then click “Link”

3. Select “sign up” or “log in” with Glooko

4. Proceed to Glooko and complete the process to link your account. When complete, your status will update to “Linked” and data will automatically upload into your personal Glooko account.

Insulin Pump Insurance

Insulet will replace the Personal Diabetes Manager (PDM) if on an Omnipod DASH)/ Omnipod 5 controller if a technical/mechanical fault is found or through general wear and tear during the 4 years of warranty. You do not need to get it insured.

Support groups and websites

Diabetes and driving

Please refer to the Driver & Vehicle Licensing Agency – A Guide to Insulin Treated Diabetes and Driving guide (opens in a new tab).

  • Your glucose reading must be above 5 mmol/L while driving.
    • If your glucose is under 5 mmol/L eat a carbohydrate-containing snack and then recheck your glucose.
    • Ø If your glucose is under 4 mmol/L or you feel hypoglycaemic, treat it and do not drive until your glucose is above 5 mmol/L.
  • A sensor glucose reading is now acceptable as a check before driving. If the sensor glucose is below 4 mmol/L, the DVLA requires a finger-prick blood glucose to double check. Therefore, it remains a requirement to carry a blood glucose meter and strips with you when driving. Ensure the date and time on your glucose meter is correct as this is your evidence that you were 5 mmol/L or above before driving.
  • If hypoglycaemia develops while driving, you must stop the vehicle as soon as safe to do so. Switch off the engine, remove the keys from the ignition and move from the driver’s seat. Treat the hypoglycaemic episode until glucose is above 5 mmol/L. You must wait for 45 minutes before driving (as it takes up to 45 minutes for the brain to recover fully).
  • For long journeys, you should check your glucose within 2 hours of the start of your journey and every 2 hours whilst driving.
  • If driving multiple short journeys, you do not necessarily need to check your glucose before each additional journey as long as you check every 2 hours whilst driving. More frequent checking may be required if for any reason you think that there is a greater risk of hypoglycaemia.
  • Always keep an emergency supply of fast-acting carbohydrate such as glucose tablets or sweets within easy reach in the vehicle.
  • You should carry personal identification to show that you have diabetes in case of injury in a road traffic accident.
  • Particular care should be taken during changes of insulin regimens, for example changing from pens to insulin pump therapy, changes of lifestyle, exercise, travel and pregnancy.

You must inform DVLA and your insurers if:

  • Within the last 12 months you have more than one episode of severe hypoglycaemia (needing the assistance of another person) whilst you are awake. For Group 2 drivers (bus/lorry) one episode of severe hypoglycaemia must be reported immediately.
  • You experience an episode of severe hypoglycaemia while driving.
  • You develop impaired hypoglycaemia awareness (difficulty in recognising the warning symptoms of low glucose levels).
  • You or your medical team feel you are at high risk of developing hypoglycaemia.
  • An existing medical condition gets worse or you develop any other condition that may affect you driving safely.
Welcome to your new pump!

The basics of how an insulin pump works

Insulin pump therapy offers the closest insulin delivery system to the way the body would naturally produce insulin without diabetes. An insulin pump uses only quick acting insulin; it delivers it in small pulses continuously throughout the day to meet your background insulin requirements; this is called basal insulin. The insulin pump can then be used to give a bolus (single larger dose) of insulin on top of the basal insulin to cover carbohydrate eaten or give a correction for a high glucose reading.

When starting on an insulin pump, a pump educator will calculate your starting settings. Over a few weeks we will work closely with you to adjust your settings to suit your daily insulin requirements.

Non-urgent advice: Important Information

Insulin pumps provide clever technology to better manage glucose levels, but the basics remain important. These include:

  • Accurate carbohydrate counting
  • Entering all carbohydrates eaten into the pump (except hypo treatment)
  • Timing of the mealtime/snack insulin – a bolus given 10-15 minutes before eating is recommended
  • Regular pod changes
  • Rotation of infusion sites
  • Optimal hypo treatment
  • Adjustments for activity
Changing the cannula sites (pod change)

Remember to rotate your injection sites

Your Omnipod pump should be changed every 72 hours or when the Pod's insulin reservoir is low or empty.

Ideally it is recommended that the pod change is completed before breakfast or lunch as this provides an opportunity to check the pod is working and effectively delivering insulin. The concern about changing the pod in the evening is that it could fail and you may not be aware of this problem overnight.

Below are some guidelines to ensure your pod changes run ‘smoothly’.

Numbered flow chart giving guidelines
Guidelines in flow chart in number order. Number 1: Choose a time of day to change your pod when you will need a bolus soon after the change 2: Wash your hands, 3: Wash your hands 4: Complete the pod change 5: IF EATING: ensure cannula is working well by checking your glucose level at 3 hours after the pod change IF NOT EATING: ensure cannula is working well by checking your glucose level at 1 hour after the pod change 5: If glucose levels have risen further then consider doing another pod change After you have completed a second pod change – return to step 5

Painful cannula?

When doing a pod change, the new cannula might temporarily be uncomfortable, but it shouldn’t hurt for more than a few minutes. If it does, it might not be in the right spot, and it’s worth giving a small bolus (with something containing carbohydrate to eat!). If it still hurts, or hurts even more, then change the cannula straight away.

Cannula not sticking?

Before applying a new pod, clean and dry your skin well. Avoid getting body lotion, creams or oils near the site, as these products may loosen the adhesive. If you find that the tape on the pod still doesn’t stick well, consider spraying the area with an anti-perspirant first, allow the site to dry, ensuring it doesn’t leave a powdery residue, then insert the cannula. It is also a good idea to avoid very hairy areas or consider shaving the skin to allow the tape to stick firmly. If you find the pods tend to fall out when you become sweaty during exercise you may find something like the ‘Skin-Tac’ adhesive wipe or Cavilon barrier cream useful. These can be found online and some GPs may prescribe it. If possible, avoid taking a bath, shower or swim and getting the pod wet for at least two hours after applying it. There are options for tape, as well as ‘patches’ that stick over devices for an extra layer of protection or adhesion. Speak to the pump team for further advice if needed.

Insertion site irritation / redness?

If you experience redness/itchiness at the infusion site there are a number of things to consider;

  • Be gentle in peeling back and removing your pod. You can try a ‘Lift plus’ or ‘TacAway’ spray/wipe, baby oil or olive oil to help if needed.
  • Ensure you rotate where you place your pods. The adhesive will often remove several layers of skin when removed and will need time to rest and heal.
  • If your skin becomes red and itchy underneath the sticky tape try applying some tea tree oil or a small amount of topical steroid cream onto the site once the cannula is removed. If the redness and itchiness persist, contact the Pump Team for advice.
  • If there is pain, pus, warmth, or spreading redness that persists for 1-2 days after your pod is removed, please contact your GP for advice. You may have an infection and need antibiotics to treat it.

Please remember that rotating infusion sites is really important to prevent lipohypertrophy (lumpy sites) and allow good insulin absorption.

Diagram of front and back human silhouettes showing recommended infusion set sites: abdomen, thighs, lower back, upper arms, and buttocks, marked with grid patterns.
Reviewing your basal rate

For most people, basal rates vary across the day, and can change with time depending on changes in lifestyle or work. It can take time to work out the right basal rate, but it is important to spend time doing this, as well as checking it every so often, as the amount of insulin that your body needs changes all the time. You may find that you need to check more often if you have a change of job and especially if a work day is very different to a non-work day, or if you are going through a particularly stressful period or you have changed your activity levels such as taking up a new exercise regimen.

It is important to ensure your basal rates are correct before you consider making changes to your mealtime ratio or correction factor.

The theory is, if your basal rate is right then you could go all day without eating and your glucose would remain more or less the same!

How does it work?

An insulin pump allows you to program varying basal rates over 24 hours. The Omnipod pumps allow you to change the amount of insulin delivered every 60 minutes – that could add up to 24 different rates in one day, but most people only need 4 to 6 different rates per day.

Remember: due to the action of quick acting insulin and the way it is delivered by the pump, a change in your basal rate will take effect 90-120 minutes later. For example, the basal rate set at midday will take effect between 1pm and 2pm.

Non-urgent advice: Recommendations for checking your basal rates:

Recommendations for checking your basal rates:

  • We would suggest starting with your overnight basal rates
  • We would suggest doing these checks a few times on days that are similar to ensure there is a pattern before you make any changes
  • Ideally your glucose level at the start of each check should be between 5 and 10 mmol/L (up to 12 mmol/L can work)
  • Choose a day to basal check when you;
    • Have not had a hypo of 3.5 mmol/L or below in the past 12 hours
    • Have not been significantly more active than normal
    • Have not been unwell or are under more stress than usual
    • Have not had a significant amount of alcohol in the past 12-24 hours
  • Abandon this check if you have a hypo or if your glucose levels go above 12 mmol/L and correct
See the following table for a step-by-step guide on checking your basal rates:
Time Frame What to do When to check glucose if not wearing a sensor
Time Frame Overnight
check
What to do Begin review if pre bed glucose is 5-10
mmol/L
Eat an evening meal that contains 50g or less
carbohydrate that you are confident you will count accurately
Do not consume any food or carb- containing drinks for the rest of the evening.
Do not exercise
When to check glucose if not wearing a sensor 3-4 hours after evening meal
Bedtime (if not the same time as above)
2-3am
On waking
Time Frame Morning
check
What to do Begin review if pre-breakfast glucose is
between 5-10 mmol/L
Skip breakfast
Eat no food until lunch
When to check glucose if not wearing a sensor On waking and every 2 hours until lunch
Time Frame Afternoon
check
What to do Begin review if pre-lunch glucose is 5-10
mmol/L
Eat a breakfast that contains 50g or less
carbohydrate that you are confident you will count accurately
Skip lunch
No food or carb containing drinks until
evening meal
When to check glucose if not wearing a sensor 3-4 hours after breakfast
Then every 2 hours until evening meal
Time Frame Evening
check
What to do Begin review if pre-dinner glucose is 5-10
mmol/L
Eat a lunch that contains 50g or less
carbohydrate that you are confident you will count accurately
Do not have an evening meal or carb-containing
drinks
Eat a late snack if needed
When to check glucose if not wearing a sensor 3-4 hours after lunch
Every 2 hours until your late snack

Non-urgent advice: Glucose levels

If the glucose levels rise or fall more than 2 mmol/L during the review period this can suggest the basal rates need adjustment.

Adjust the basal rate for the time period 60 – 120 minutes before and up to when the rise or fall in glucose occurs

Adjust the basal rate by 10-20% or by 0.05 or 0.10 units/hr either up or down depending on whether your glucose rose or fell

Bolus insulin and carbohydrate counting

All carbohydrates consumed should be covered with an insulin bolus unless you are treating a hypo or being more active. The amount of insulin required is calculated by your pump when you enter the carbohydrate in grams into the bolus calculator. If you choose to miss a meal or eat a meal that doesn’t contain carbohydrate you do not need to give a bolus of insulin unless your glucose level is raised at the time of the meal.

You may find that if you have several snacks and insulin boluses in a row, the insulin can build up in the body and work more strongly than intended, leading to a low reading later. This is called insulin stacking. If you notice that this is a pattern, please speak to your pump educator.

It is important to count your carbohydrates as accurately as possible. You may find the Carbs and Cals book/app (by Chris Cheyette) useful with carbohydrate counting – see the images shown below. We also offer regular Carbohydrate Counting Workshops. Please ask your pump educator to add your name to the waiting list if you feel this would be helpful.

Front cover of the Carbs and Cals: Carb and Calorie Counter book
Image of pasta with nutritional values
Image of mobile phone with the Carbs and Cals app open
How is bolus insulin calculated?

In general the amount of bolus insulin given will depend on:

1.Before meal glucose reading:

It is recommended to always check your glucose level before meals (using a sensor reading or finger prick if you don’t have a sensor). At a mealtime your pump will use your carbohydrate ratio, correction factor, glucose target, and insulin on board to decide how much insulin to give you. If your glucose levels are above target it will add a corrective dose and if your glucose levels are below target it will take an amount off your bolus to allow your readings to return to target.

Even if you plan to miss a meal you are encouraged to check your glucose so that the pump can recommend a correction if required.

2.Insulin to carbohydrate ratio:

Your pump will be programmed with your insulin to carbohydrate ratios.

Although you may start with only one ratio, in time this is likely to change and vary at different times of the day.

Insulin pumps can deliver insulin in much smaller amounts compared to pens. Entering the carbohydrate you eat into your pump in the exact amount in grams (not rounding up or down, so if eating 23g carbohydrate enter 23g rather than 25g or 20g) allows you to cover the carbohydrate more accurately.

3.Insulin correction factor and glucose target:

Your pump will also be programmed with your correction factor as well as a glucose target. Your correction factor is how much 1 unit of insulin is expected to reduce your glucose levels by. To start with it is likely you will just have one correction factor programmed but in time this might change across the day. Your glucose target can also vary at different times of the day but to start you may just have a single glucose target programmed. Generally most people start with a target of 8 mmol/L for the first few weeks for safety and adjust this over time. Your educator will help you set your glucose target ranges.

4.Insulin on board:

The pump will also take into account the amount of bolus insulin still active and deduct this from the recommended bolus if required. This is the reason why the duration of insulin action time is set at 4 hours.

Delivery options for the meal bolus

Having calculated the carbohydrate content of your meal and the required insulin dose, the next step is deciding on how to give the bolus. The Glycaemic Index (GI) of a meal can affect digestion and absorption time.

When deciding on how to give your bolus you should consider the following:

  • Timing of the bolus
  • Delivery of the bolus - for which you will need to consider:
    • The fat and protein content of the meal.
    • The GI of the carbohydrate
    • The size and timing of the meal
Timing of the bolus

For most meals the insulin will work more efficiently if given 10-15 minutes before you start to eat carbohydrates.

If your glucose is 3.5 mmol/L or below at the start of a meal, it is suggested that you first treat this hypo and ensure you are back in your target range before taking your meal-time bolus.

Delivery of the bolus

There are several ways to deliver the insulin bolus depending on the meal and starting glucose level. A further information sheet called ‘Insulin Pump Bolus Wave Options’ is available on request from your pump educator. Please ask if you would like this information sheet.

Normal/Standard

The full amount of insulin is delivered immediately to cover the carbohydrates eaten. Most people start with this delivery until their basal rates and bolus ratios are correct.

Bar graph titled 'Normal Bolus' showing a single green bar at 8 AM reaching 8.0 units. Y-axis ranges from 0.0u to 8.0u; x-axis shows time from 8 AM to 11 AM in 1-hour steps.
Extended Bolus

The insulin is delivered in 2 separate doses. The first bolus is delivered as a normal bolus before you eat and the rest is given over an extended length of time (30 minutes to 8 hours) as a square wave e.g. 50% given as normal and 50% given as square wave over 2 or more hours. This gives a better insulin match for larger meals containing a high amount of carbohydrate, protein and fat for example takeaways, pizza and curry.

Bar graph titled 'Dual Wave Bolus' showing insulin delivery: 4.0u at 8 AM, tapering to ~2.5u from 9–11 AM. Y-axis ranges 0.0u–8.0u; x-axis shows time from 8 AM to 11 AM.
Reviewing your carbohydrate ratios

It is important to ensure your basal rates are correct before you consider making changes to your mealtime ratio or correction factor.

Your carbohydrate/bolus ratio determines the amount of insulin needed for carbohydrate eaten at a specific time of the day. In time your bolus ratios are likely to vary across the day. It is useful to be able to check if these are correct.

NOTE: Choose a day to do this check when you have not been unwell, stressed, had a hypo in the last 6-12 hours, been significantly more active than usual or been drinking alcohol in the last 12-24 hours.

  • Check your glucose level pre-meal. You should not have given an insulin bolus within the last 4 hours before this meal.
  • Choose a simple meal that you can accurately count the carbohydrates.
  • Aim to eat less than 50g carbohydrate or give less than 6 units of insulin so that a normal wave can be used during the check.
  • Give your usual insulin to carbohydrate bolus.
  • Check your glucose level at 2 and 4 hours after the start of the meal.
Timing Target post meal glucose
Timing 2 hour post meal glucose Target post meal glucose Within 2.8 mmol/L of pre-meal glucose
Timing 4 hour post meal glucose Target post meal glucose Within 1.7 mmol/L of pre-meal glucose

If the glucose level is out of target, review your insulin to carbohydrate ratio:

  • If the glucose level rises higher than these levels increase the insulin dose by decreasing the carbohydrate ratio by 10-20% or by 0.5 to 1g
  • If the glucose levels drop after a meal then reduce the insulin given by increasing the carbohydrate ratio by 10-20% or 0.5 to 1g

If at any stage during the process your glucose level drops below 4 mmol/L, abandon and have a snack. Repeat the process at another time to confirm the result.

Examples of how to change your ratio following a bolus check…

  1. Current insulin : carbohydrate ratio = 1unit:15g

Pre-meal glucose = 5.5 mmol/L, 2 hours post meal = 10 mmol/L

Increase the amount of bolus insulin by reducing the carbohydrate part of the ratio by 10-20% to 1unit:14g or 1unit:13g

Repeat the process to check whether the change was appropriate.

  1. Current insulin : carbohydrate ratio = 1unit:8g

Pre-meal glucose = 6.3 mmol/L, 2 hours post meal = 4.1 mmol/L

Reduce the amount of bolus insulin given by increasing the carbohydrate part of the ratio by 10-20% to 1unit:9g or 1unit:10g

Repeat the process to check whether the change was appropriate.

Note: The lower the carbohydrate ratio, the more insulin the pump will deliver to cover carbs. The higher the carbohydrate ratio the less insulin the pump will deliver to cover carbs.

Hypoglycaemia (hypo) or low glucose level

Pump therapy has been shown to improve glycaemic control without increasing the frequency of hypoglycaemia.

It is important to note that signs of hypo may change whilst on a pump; they can become more subtle.

The important thing to remember is to recognise when you are low and treat hypos as quickly and effectively as possible.

Causes of hypoglycaemia

  • Target glucose levels set too low
  • Activity without appropriate insulin adjustment or extra carbs
  • Overestimating carbohydrate at meals
  • Pump settings too high for individual requirements
  • Too much correction bolus for a high glucose level following a hypo
  • Alcohol
  • Stacking of insulin doses
  • Not using the bolus calculator
  • Errors when using the pump

Symptoms of hypoglycaemia include:

  • Hunger
  • Confusion
  • Headache
  • Increased heart rate
  • Numbness/tingling
  • Irritability
  • Dizziness
  • Slurred speech
  • Tremor
  • Blurred vision
  • Anxiety
  • Cold sweat

Treatment of hypoglycaemia – see flowchart for treatment on page 21

If glucose is 3.5 mmol/L or below, with or without symptoms, take 15g rapid acting carbohydrate, such as one of the following:

  • 5 glucose tablets e.g. Dextrosol, Dextro Energy, Lucozade tablets or 4 Glucotabs.
  • 200ml of smooth pure fruit juice
  • 1 x 60ml Lift / Glucojuice drink
  • 170ml of Lucozade Energy original
  • 2 x 25g tubes Dextrogel

Repeat the glucose measurement in 10 minutes and continue to check every 10 minutes until glucose level returns to target

Suspending the pump will not prevent/treat hypoglycaemia because the action is not quick enough. Doing this can cause high glucose levels later.

If a pattern of low glucose levels is seen at a similar time of day please check your basal rates and/or ratio as above.

However, in the case of a night-time hypo (that was not the result of drinking alcohol, increased activity the previous day or an error in meal estimation) please immediately reduce the basal rate the following evening by 10-20% overnight and discuss this with your pump educator.

Steps to prevent Hypoglycaemia

  • Always use the bolus calculator before meals.
  • Enter the exact amount of carbohydrates eaten (do not round up).
  • Check glucose levels regularly and always before driving, eating a meal and going to bed.
  • Do not go to bed with a glucose level less than 5.5 mmol/L within the first 2 weeks of commencing on a pump without eating a 10g carbohydrate snack.
  • If you are unable to eat a meal for which you have given a bolus of insulin remember to make up the carbohydrate in another way e.g have a carbohydrate-containing drink like milk.
  • Increased activity increases your risk of hypoglycaemia. Please read section on activity (see page 29).
  • Alcohol consumption will increase the risk of hypoglycaemia.
Possible cause Possible solution
Incorrect
basal rate
Possible solution Check time on handset is correct
If you use different basal patterns check you
are using the correct one.
Too much basal insulin for the activity and a
reduced temporary rate basal is needed.
Consider checking your basal rate if you
notice there is a pattern of when your hypos occur.
Incorrect
bolus given
Possible solution Check bolus history
Check that your carbohydrate counting is accurate
Check the timing of bolus for food
Consider type of bolus used
Increased
activity
Possible solution Consider a reduced temporary basal rate for
future activity
Consider extra carbs for future activity
Hot
weather
Possible solution Consider a different basal pattern for
holidays or summer.

Consider a reduced temporary
basal rate.
Drinking
alcohol
Possible solution Consider a temporary basal
overnight (up to 10am) if drinking more than 2 units or
Consider a carbohydrate bedtime
snack
Consider reduced bolus at
breakfast the next morning.
Incorrect
insulin
Possible solution Always check the following on a
new insulin vial:

insulin type, strength, expiry date and how
it has been stored.

It is important to share this information on correct hypo treatment with close family and friends so that they can assist you, if necessary, to treat a hypo safely.

  • Remember to carry quick acting carbohydrate with you at all times for treating hypoglycaemia.
  • Please contact your pump educator if you are having frequent, unexplained hypoglycaemia (more than 2-3 per week) or have an episode of severe hypoglycaemia.

How to manage glucose levels which are below target but not hypo

Pre meal/snack

When you enter a glucose level below target before eating your pump will deduct some insulin from the meal bolus to allow your glucose level to rise back into the target range. You may choose to give the bolus at the start rather than 10 minutes before.

If it is a large meal or high in fat it will take longer to digest so you may wish to split the bolus and deliver half at the start of the meal and the remaining half halfway through the meal.

In between meals

Have a small carbohydrate snack to raise your glucose to an appropriate level without covering with insulin.

For example 5g of carbohydrates will raise your glucose level by 1-2 mmol/L, 10g by 2-3 mmol/L.

Hypoglycaemia treatment flow chart

Glucose Level 3.5mmol/L or below (confirmed with fingerstick check)

This flowchart outlines steps to take if glucose levels are ≤3.5mmol/L: consume 15g fast-acting carbs, recheck in 10min; repeat if still ≤3.5. If above, avoid long-acting carbs unless recent activity/alcohol; consider reducing basal rate.
.

It is recommended not to correct a high glucose within 6 hours following a hypo and you may have to manually override your bolus dose to achieve this

Severe Hypoglycaemia
GlucaGen® Kit

Severe hypoglycaemia is classified as a hypo requiring someone else to help you treat the low glucose level, meaning you would not have been able to treat it on your own.

Examples include:

  • A family member recognising your hypo when you have missed it and helping you to treat it
  • An unconscious hypo requiring a GlugaGen® injection

GlucaGen® Kit

It is very important that you have a GlucaGen® Kit at home and that someone in your household knows how to administer the injection. You can ask a healthcare professional to demonstrate how the kit is used. These kits will last until their stated expiry date if stored in the fridge and for 18 months if stored out of the fridge. Please remember to mark the date on the kit when you have removed this from the fridge if you decide to keep it out of the fridge.

We also suggest you carry a GlucaGen® Kit when you travel.

If a GlugaGen® injection has been administered:

  • It can take 10-15 minutes to regain consciousness
  • It is very important that once you are able to do so, you consume 20g of rapid acting carbohydrate e.g. 200ml pure fruit juice or 200ml normal cola and follow this with 40g slower acting carbohydrates e.g. 2 slices of bread or 4 digestive biscuits. This additional carbohydrate must not be covered with insulin.
  • It is worth noting you may feel or be sick after the GlucaGen® injection. If this happens, then you will need to ensure you have the amount of carbohydrate listed above again. If you feel unable to eat, you can have carbohydrate in a drink form instead which you can sip slowly.

If no-one in your household feels comfortable using the GlucaGen® kit, or is worried you are taking too long to regain consciousness, they should call an ambulance.

It is very important that you make your diabetes team aware of any severe hypos that occur once commencing insulin pump therapy.

Urgent advice: Severe hypos

Please call the diabetes out of hours (Mon-Fri 4pm to 11pm and 6am to 9am, weekends and bank holidays 6am to 11pm) emergency number on 01223 960993 if you (or your relative/carer) require support during or following a severe hypo

Hyperglycaemia

Occasional highs are not thought to cause significant harm, though they can be frustrating. If you see a pattern with high glucose levels you may benefit from doing a basal or bolus review to identify a possible cause.

Common causes of hyperglycaemia
Possible cause Possible solution
Possible cause Incorrect basal rate Possible solution Check that the time on handset is
correct
If you use different basal
patterns are you using the right one?
Consider basal rate review
Possible cause Incorrect bolus given Possible solution Check bolus history
Check carbohydrate counting
accuracy
Check timing of bolus for food
Possible cause Less active/ more stress/ currently unwell/ menstrual cycle Possible solution Consider using an increased temporary
basal rate if the cause is temporary.
Possible cause Cold weather/high altitude/dehydration Possible solution Consider a different basal
pattern for holidays or winter
Consider an increased temporary
basal rate if the cause is temporary.
Ensure that you drink enough.
Possible cause Insulin Possible solution Always check a new insulin vial
for damage, the use-by date, strength, correct insulin type.
How long has your insulin been
out of the fridge? Especially if the weather is hot.
Possible cause Blocked cannula/ faulty pod Possible solution Are you due a pod change?
Did your glucose levels rise with
a recent pod placement?
Is the infusion site wet?

Symptoms of hyperglycaemia

  • Thirst and dry mouth
  • Nausea
  • Urgency to urinate frequently
  • Vomiting
  • Frequent urination especially at night
  • Dry or flushed skin
  • Impaired vision
  • Poor appetite
  • Abdominal pains
  • Muscular pains
  • Difficulty breathing
  • Apathy
  • Odorous breath
  • Fatigue, weakness
Troubleshooting the pump
Troubleshooting the pump flow chart from clockwise: Correct insulin/is is in date, Empty pod, Cannula bent or dislodged, Insulin paused and pod in placed on lumpy site or scared tissue
If you are concerned that your PDM/ Omnipod 5 Controller may not be working, please call Omnipod’s Customer Care line immediately on 0800 011 6132.

Reduce the risks of hyperglycaemia by:

  1. Checking glucose levels 4-6 times daily (additional checks will be needed when unwell or exercising or pregnant)
  2. Using a correction bolus pre meals and pre bed as needed
  3. Changing your pod every 2-3 days
  4. Checking the cannula site regularly
  5. Checking insulin expiry date and use within 28 days if kept at room temperature. Be aware hot temperatures can cause insulin to degrade faster
  6. Accurate carbohydrate counting
  7. Using the bolus calculator

If you have forgotten your meal bolus and remembered 2 hours later because your glucose levels are high we recommend you take a correction dose rather than cover the carbs

Flowchart for managing high blood glucose and ketone levels with an insulin pump: check glucose and ketone levels, give correction boluses, recheck levels, and follow sick day rules.
Hyperglycaemia treatment flow chart
Sick day rules and diabetic ketoacidosis (DKA)

A sudden onset of high glucose levels could become life threatening if not treated quickly. There are two common causes of rapid onset hyperglycaemia / DKA.

  1. Pump/ pod failure
  2. Illness

Monitoring your glucose levels frequently allows you to detect any significant changes in your glucose and therefore respond quickly.

When you are unwell, it is likely that your glucose levels will run higher because you become insulin resistant (caused by stress hormones) and need more insulin than normal. This response may occur even before you notice that you are unwell.

Insufficient insulin means the body cannot use glucose for energy and so fat is used as an alternative source. This breakdown of fat produces ketones and if the body cannot dispose of these ketones quickly enough they can build up in the blood to a harmful level. This is known as diabetic ketoacidosis (DKA) and if left untreated, can progress to coma or even death.

People using an insulin pump are more at risk of DKA in the event of a pod failure or failed cannula, because a pump uses quick acting insulin which is only active for 4 hours.

Actions to treat DKA

  1. Take extra insulin (see sick day rules flowchart on the next page)
  2. Drink plenty of sugar-free fluid (100-200mls water per hour)
  3. Do extra monitoring of glucose and ketones including overnight.
  4. Treat and seek help for the cause of your illness.

When unwell or you have 2 consecutive glucose readings above 14 mmol/L, always check for ketones and if present they should NEVER be ignored!

Things to have to hand at all times to prevent Diabetic Ketoacidosis (DKA)

  • Quick acting insulin pen (in date)
  • Blood glucose meter + strips (in date)
  • Blood ketone meter + strips (in date)
  • Extra pods (in date)

The following guidelines below will help you to work out how much more insulin you will need.

Sick day rules flowchart

Glucose higher than 14 mmol/L / you are unwell / blood ketones greater than 1.5 mmol/L or urinary ketones++

Flowchart for managing high blood glucose and ketone levels with an insulin pump: check glucose and ketone levels, give correction boluses, recheck levels, and follow sick day rules.
Ensure your Omnipod is working properly. If you have any doubts, change the pod and give a quick-acting insulin correction using a quick- acting insulin pen

*How to work out 10% and 20% of your Total Daily Dose (TDD) of Insulin

  1. Look up what your TDD is – this includes all your basal, bolus and corrective insulin in 24hrs.
  • If you have an Omnipod 5, your TDD can be found on your Omnipod 5 Controller. Start by pressing the 3 lines in the top left of your Omnipod 5 controller. Then select ‘History Detail’. Then look at ‘Total Insulin’ (your TDD).
  • If you have an Omnipod DASH, go to the Main Menu, select ‘History’, then ‘Insulin and BG History’ then navigate to the previous day. ‘Total Insulin’ is displayed in the bottom left circle.
  1. Alternatively you can get this information from your pump upload on Glooko.
  2. A quick way to work out what 10% of your TDD is to move the decimal point once to the left…

e.g. if TDD = 34 units then 10% = 3.4 units

  1. A quick way to work out what 20% of your TDD is to move the decimal point once to the left and times it by 2…

e.g. if TDD = 34 units then 10% = 3.4units x 2 = 6.8 units

  1. Or refer to the table below as an easy guide.
Total Daily Dose (TDD) of Insulin guide
Total Daily Dose 10% (additional units) 20% (additional units)
Total Daily Dose 20 10% (additional units) 2 20% (additional units) 4
Total Daily Dose 30 10% (additional units) 3 20% (additional units) 6
Total Daily Dose 40 10% (additional units) 4 20% (additional units) 8
Total Daily Dose 50 10% (additional units) 5 20% (additional units) 10
Total Daily Dose 60 10% (additional units) 6 20% (additional units) 12
Total Daily Dose 70 10% (additional units) 7 20% (additional units) 14
Total Daily Dose 80 10% (additional units) 8 20% (additional units) 16
Total Daily Dose 90 10% (additional units) 9 20% (additional units) 18
Total Daily Dose 100 10% (additional units) 10 20% (additional units) 20

Your diet when following sick day rules

If you cannot eat normally, try a light diet and eat smaller amounts more frequently e.g. every 2-3 hours. Examples include:

  • Bread or toast with soup/egg
  • Breakfast cereal
  • Crackers/crisp breads/plain biscuits
  • Milky puddings or yoghurt
  • Milk or fruit juice

This can be supplemented with carbohydrate containing fluids such as milky drinks and fruit juices. Aim to consume a minimum of 30g carbohydrate every 6-8 hours. Cover this carbohydrate with your normal insulin bolus.

If a light diet is not tolerated, take sugary drinks in small amounts more frequently e.g. 10-15g carbohydrate taken every 1-2 hours, for example:

  • Normal fizzy drinks (flat – may be tolerated better)
  • Sugar-containing drinks e.g. pure fruit juice, cordial, milk
  • Lucozade Original
  • Ordinary jelly

Medicines

Tablet medications often contain very small amounts of lactose but will not significantly affect glucose levels (usually <2g of lactose per day). Most liquid medications are available in a sugar-free form but some liquids may contain significant amounts of sugar.

A single dose of a sugar containing medication is unlikely to significantly impact glucose levels. Discuss the availability of sugar-free medicines (including over-the-counter medication) with your pharmacist.

Physical activity and exercise

Now that you are on your insulin pump, you will hopefully find activity and exercise can be more easily managed because you can be a lot more creative and flexible with the way the insulin is delivered. Unfortunately, there is no one strategy that will work for everyone so it does require you to monitor your glucose levels and try to spot patterns in how your glucose levels react to the activities you do. In time, and with a bit of practice, it will hopefully work well

for you but do use your insulin pump educator for support as it can be challenging to get right.

If you exercise regularly and/or to a high level then you may like to ask the team for the ‘Managing Exercise on an Insulin Pump’ guide for more detailed advice.

The first step in understanding how to best manage physical activity is to try to figure out how your body responds to it. Do your glucose levels drop when you’re active or in some situations do your glucose levels rise? Understanding this part will help you determine how to set the pump to cope with this.

For all activity, it is considered safe to exercise with glucose levels between 7-15 mmol/L and monitor closely. If you have ketones above 1.5 mmol/L then you should not exercise but refer to the pump sick day rules. If you have a trace of ketones (0.6-1.5 mmol/L) then you should restrict your exercise to less than 30 minutes of gentle activity.

Using the temporary basal rate (TBR) to manage activity

This is one of the best features of the pump because it allows you to temporarily turn the pump’s basal rate ‘up and down’ depending on what you want the pump to do. For example:

My glucose levels drop when I go shopping/running/walking etc:

You could try setting a reduced TBR to ↓50% (which will deliver only 50% of your normal basal rate) for the length of the time that you are active. We recommend setting a TBR at least 60 minutes before you are active so that the insulin levels can reduce in time. For example, if you plan to go shopping for about an hour at 2pm then set the reduced TBR of ↓50% for 3 hours from 1pm – one hour before, one hour during and one hour after the activity has stopped to allow your body to recover.

My glucose levels go up when I exercise

If your glucose levels consistently go high when you do certain sports (e.g. during a competition or a very adrenaline fuelled sport) then one way to manage this might be to set an increased TBR for the duration of the activity.

As above, we recommend you set the increased TBR to start one hour before, one hour during and then on recovery for an hour until you see your glucose coming down to normal.

With both of these strategies, it will take practice to get the TBR rate right for the different scenarios. Your individual fitness, insulin sensitivity and exercise routines will all affect how your glucose levels react to activity. The key is to try to remember to set the TBR 60 minutes before the start of the activity and that the effect of the exercise can last for a while afterwards (several hours in some cases).

Making changes to the bolus insulin

You may find that you also need to change the bolus (mealtime) insulin to cope with your exercise as well as the TBR settings. If you can avoid exercising within 2-3 hours of taking a bolus of insulin then evidence has shown that this can help avoid unpredictable swings in your glucose levels (high and low levels). However, if you do want to exercise within 2-3 hours of taking your bolus insulin, then you may need to reduce this dose to prevent your glucose dropping (otherwise you are exercising at the peak of your insulin action).

For example, you eat your breakfast at 8am and are planning on going for a walk at 9am. At breakfast, the pump wants to give you a 6 unit bolus for your carbohydrate. You may want to try reducing the dose by 50%, in this case by 3 units. You may need to take more or less off your bolus dose of insulin prior to exercise but this is a good place to start.

Managing recovery from exercise

How much glucose your body has used during an activity affects how long your body may take to recover afterwards. You may notice your body taking up more glucose for longer and/or more intense exercise sessions (by having more lows or needing to eat more) for several hours after you have stopped. This is called delayed glycogen replenishment. This means that your body is trying to replenish the stores of glucose it has used during the activity which can cause hypoglycaemia afterwards. The delayed affect can happen overnight, especially if you have:

  • Started a new activity that day
  • Exercised for 2-4 hours
  • Done any high intensity exercise

Even if your glucose levels are high directly after exercise, they can still drop several hours later. Try setting a reduced TBR, for example a 20-30% reduction (set TBR at ↓20%) for 6 hours overnight to help manage this.

Carbohydrate for exercise

You may find that altering your insulin isn’t enough to cope with your activities. In some cases you may need extra carbohydrate as well.

The table below details type of carbohydrate based on type of activity, but you may need to work out the amount you need for your activity through practice.

You may find you need a combination of both types of carbohydrate depending on what you are doing. Have a go at experimenting and see what works best for you.

Taking the pump off for exercise

In some situations you may want to take the pump off, e.g. for swimming or contact sports. You can do this for up to 60 - 90 minutes. Taking it off for much longer than this will cause your glucose levels to rise. If your Omnipod pump is removed, a new one must be filled and applied. Refer to ‘Taking the pump off’ below for guidance on this.

Carbohydrate suggestions for exercise
Fast release carbs( shorter sessions/events Carbs (g) Slower release carbs (longer sessions/day events Carbs (g)
Fast release carbs( shorter sessions/events Jelly Babies (4 sweets) Carbs (g) 20 Slower release carbs (longer sessions/day events Raisins (30g) Carbs (g) 22
Fast release carbs( shorter sessions/events Dextrose (4 sweets) Carbs (g) 12 Slower release carbs (longer sessions/day events Jaffa cake (each) Carbs (g) 10
Fast release carbs( shorter sessions/events Isotonic gel (each) Carbs (g) 22-25 Slower release carbs (longer sessions/day events Fruit bar (each) Carbs (g) 15
Fast release carbs( shorter sessions/events Energy sports bar (each) Carbs (g) 25 Slower release carbs (longer sessions/day events Cereal bar (each) Carbs (g) 22
Fast release carbs( shorter sessions/events Energy powder drink (500mls) Carbs (g) 45-50 Slower release carbs (longer sessions/day events Malt loaf (1 slice) Carbs (g) 20
Fast release carbs( shorter sessions/events Gatorade (250ml) Carbs (g) 15 Slower release carbs (longer sessions/day events Banana (medium) Carbs (g) 15-20
Fast release carbs( shorter sessions/events Lucozade Original (100mls) Carbs (g) 8.4 Slower release carbs (longer sessions/day events Flapjack (50g) Carbs (g) 30
Fast release carbs( shorter sessions/events Lucozade Sport (100mls) Carbs (g) 6.4 Slower release carbs (longer sessions/day events Fig roll (each) Carbs (g) 14
Fast release carbs( shorter sessions/events Cola (150ml - mini can) Carbs (g) 15 Slower release carbs (longer sessions/day events Oat cake (each) Carbs (g) 6
Fast release carbs( shorter sessions/events Apple Juice (120mls) Carbs (g) 15 Slower release carbs (longer sessions/day events Bread roll (50g) Carbs (g) 25

Taking the pump off

There may be times when you would like to remove your Omnipod temporarily such as swimming, sex and going on holiday.

Insulin pumps should not be disconnected for more than 1–2 hours unless you follow advice in the table below. An Omnipod pump cannot be reapplied if you remove it. You will need to fill and place a new pod.

Off the pump for: What to do:
Off the pump for: Up
to 90 minutes
What to do: Check glucose levels before removing the pod and give a correction if needed using
the Omnipod handset.
If eating use an insulin pen to give a quick acting insulin bolus to cover carbohydrates.
When you place the new pod, check your glucose and give a correction if necessary.
Off the pump for: Up
to 4 hours
What to do: Check glucose before removing pod and give a
correction if needed using the handset.
At 2 hours after removing the pod use your
insulin pen to give a bolus of quick acting insulin equivalent to the amount
of basal insulin you have missed. For example if your basal rate is 1
unit/hour give a bolus of 2 units.
If eating use an insulin pen to give a quick
acting insulin bolus to cover carbohydrates.
When you apply a new pod, check your glucose
level and give a correction if necessary.
Off the pump for: Up
to 12 hours
What to do: Check glucose before removing the pod and
give a correction if needed using the Omnipod handset.
If eating use an insulin pen to give a quick
acting insulin bolus to cover carbohydrates.
 
Followed by either of
the below:
Every 2 hours use your insulin pen to give
quick acting insulin equal to the missed basal amount
or
Take a dose of intermediate-acting insulin
(Levemir or Humulin I) at the point of removing the pod that is equal to your
basal insulin dose for the next 12 hours. If you choose to place a new pod
before the 12 hours is up, please run a reduced temporary basal of ↓100% for
the remainder of time.
 
Finally:
When you place a new pod, check your glucose
and give a correction if necessary.
Off the pump for: 24
hours or longer
What to do: Check glucose before removing your pod and
give a correction if needed using the pump.
If eating use an insulin pen to give a quick
acting insulin bolus to cover carbohydrates.
 
Followed by one of
the below:
Every 2 hours use your insulin pen to give
quick acting insulin equal to the missed basal insulin amount.
or
Take a dose of intermediate-acting insulin
(Levemir or Humulin I) at the point of removing the pod that is equal to your
basal insulin dose for the next 12 hours. You will need to do this injection
twice, approximately 12 hours apart. If you choose to apply a new pod before
the 12 hours please run a reduced temporary basal of ↓100% for the remainder
of time.
or
Take a dose of long-acting insulin (Lantus)
at the point of removing pod that is equal to your basal insulin dose for the
next 24 hours.
o  
If you choose to apply a new pod before the 24 hours
please run a reduced temporary basal of ↓100% for the remainder of time.
 
Finally:
When you apply a new pod, check your glucose
and give a correction if necessary via your Omnipod handset.
Off the pump for: What to do:

Please note:

  • If you remove your Omnipod for more than 4 hours, close monitoring of glucose levels is recommended.
  • We would recommend that you discuss any plans to remove your pod with the pump team beforehand and plan ahead where possible. Disconnecting yourself from the Omnipod puts you at a higher risk of developing high glucose levels and forming ketones /DKA.
When out and about

We would encourage you to inform friends, colleagues and family members that you are using an insulin pump and have Type 1 diabetes. There is no need to teach them how to use the pump BUT it is important to tell them what to do in an emergency, and where to find spare supplies.

What your colleagues/friends/relatives need to know

  1. How to recognise and support you treating a hypo
  2. Where your pump, insulin and hypo supplies are kept
  3. Who to contact for help and when to contact them

Supplies to be kept at work and/or carried with you if more than 1 hour away from home

  1. Glucose meter/spare sensor (if using)
  2. Ketone meter and/or ketone strips
  3. Spare pods
  4. Vial of insulin
  5. Spare batteries if using the Omnipod DASH pump.
  6. Quick acting insulin pen
  7. Background / intermediate acting insulin if you are travelling away from home overnight
  8. Copy of sick day rules
  9. Copy of your pump settings
  10. Contact numbers for family, pump team and pump manufacturer
  11. Hypo treatment and extra carbohydrate containing snacks
Travel
Image of the globe

You may find the following link on the Omnipod website helpful to provide tips for managing travel:

Traveling with Diabetes | Omnipod UK (opens in a new tab)

Ahead of travelling contact the pump team for a travel letter to support you carrying your insulin pump supplies, sharps and liquids through security. The pump team will arrange this letter free of charge. Please contact us, if possible, 2 weeks prior to your departure.

Omnipod Pods, PDMs and Controllers can safely pass through airport x-ray machines. Pods are safe to be worn through airport scanners.

It is advised to keep all of your diabetes supplies with you in the cabin, not in the hold as it could freeze, which will damage them.

The Bluetooth® setting remains enabled in the Omnipod PDM/Controller’s aeroplane mode so they can communicate with your Pod.

If you are travelling to a hot/very cold climate or will be staying at altitude contact your pump team for support as you are likely to need adjustments to your settings.

Remember to change the time on your PDM when you reach your destination as well as when you return to the UK. For very long haul travel e.g. to Australia, it may be worthwhile making small changes to the time every 6 hours. The Omnipod 5 Controller will change according to time zones automatically.

Travel can be very stressful and therefore you may need to run an increased temporary basal to ensure your glucose levels are stable. Check glucose levels frequently and correct where necessary. Also remember to drink plenty of fluid.

Extra supplies for travelling

It is recommended that you take twice the amount of supplies (see above re supplies to carry if more than 1 hour from home) that you think you will use. Trips can be extended for reasons beyond your control.

Where possible divide your supplies with someone who is travelling with you or across two bags in case of theft or loss.

You will also need to carry quick acting and background insulin with you for emergency use if the pump fails. Please call Insulet in the event of your handset not working as they may be able to courier a replacement to you depending on where you are in the world.

It may be worth contacting your pump manufacturer (Insulet) well in advance to see if they have spare loan pumps for holidays in case of handset failure.

Insulet contact number Telephone: 0800 011 6132 or +44 20 3887 1709 if calling from abroad.

We are smoke-free

Smoking is not allowed anywhere on the hospital campus. For advice and support in quitting, contact your GP or the free NHS stop smoking helpline on 0800 169 0 169.

Other formats

Help accessing this information in other formats is available. To find out more about the services we provide, please visit our patient information help page (see link below) or telephone 01223 256998. www.cuh.nhs.uk/contact-us/accessible-information/

Contact us

Cambridge University Hospitals
NHS Foundation Trust
Hills Road, Cambridge
CB2 0QQ

Telephone +44 (0)1223 245151
https://www.cuh.nhs.uk/contact-us/contact-enquiries/