The Wolfson Diabetes and Endocrine Clinic
This leaflet has been written to provide you with the information to help you get the most from using your Medtronic 780G insulin pump with continuous glucose monitoring (CGM) in closed loop mode (smart guard feature).
Diabetes pump team contact numbers
If you need advice about your diabetes, please get in touch with the pump team.
If you have a problem, please feel free to leave a voicemail on one of the numbers below. We check messages regularly during office hours (Monday to Friday). You can also email us.
For non-urgent questions, you can:
- Send a message to the Diabetes Educators on MyChart
- Email Diabetes Educators (checked on Monday, Wednesday, and Friday)
Telephone
- DSN office: 01223 348790
- Dietitian office: 01223 348769
Urgent advice: In an emergency
- Telephone - Type 1 emergency out of hours service
-
Contact the Type 1 diabetes emergency line.
- In person
-
Go to your nearest accident and emergency department
Technical queries
Medtronic contact number
01923 205167 (choose option 2 for technical support)
Please note that the pump companies will not give medical advice and can only offer technical support if you are having problems with the pump.
How do these systems work?
A Hybrid Closed Loop (HCL) system is made up of 3 parts:
- An insulin pump
- A continuous glucose monitor (CGM) – Guardian 4 system or Simplera Sync
- An algorithm that takes data from the pump and the sensor and adjusts some of the insulin delivery automatically. This mode is called "Smartguard Feature".

Your pump will deliver insulin in 3 ways:
- As basal - an ever-changing amount of insulin (adjusted every 5 minutes) according to the glucose information received from the CGM.
- With food - you will continue to give a bolus of insulin for food eaten using the bolus wizard (with pre-programmed insulin to carbohydrate ratios).
- As corrections – either suggested by the pump and delivered by the user or as auto-corrections (if this feature if turned on) when sensor glucose is above 6.7mmol/L and maximum basal delivery has been reached. You may notice that the correction suggested by the system is less than you would normally take. This is because the system will have also increased the basal rate to compensate for the raised blood glucose levels.

This system is predominately reactive. It is able to keep your glucose in target when things are stable but it is not as responsive to rapid or bigger changes to glucose levels with exercise or after carbohydrate. You will still need to give timely and accurate bolus insulin for carbohydrates, adjust for exercise and be aware of active insulin on board when exercising or treating hypoglycaemia.
What settings can I adjust on the pump?
In Smartguard feature, the following settings can be adjusted:
- Active insulin time – 2 hours is the recommended setting
- Carbohydrate ratios
- Blood Glucose Targets – either 5.5mmol/L, 6.1mmol/L or 6.7mmol/L set by the user
- Auto-correction off/on (discussed on an individual basis)
What do the sensor trend arrows mean?
The following table may help you to interpret what the directional arrows of the sensor mean and how your glucose levels are changing
Arrows |
over past 20 min sensor glucose has been |
If trend continues, how much will sensor glucose change in 20 minutes (mmol/L) |
---|---|---|
Arrows ⬆️⬆️⬆️ |
over past 20 min sensor glucose has been Rising very quickly |
If trend continues, how much will sensor glucose change in 20 minutes (mmol/L) More than 3.5 |
Arrows ⬆️⬆️ |
over past 20 min sensor glucose has been Rising quickly |
If trend continues, how much will sensor glucose change in 20 minutes (mmol/L) 2.2-3.4 |
Arrows ⬆️ |
over past 20 min sensor glucose has been Rising |
If trend continues, how much will sensor glucose change in 20 minutes (mmol/L) 1.2-2.2 |
Arrows None |
over past 20 min sensor glucose has been Stable or changing slowly |
If trend continues, how much will sensor glucose change in 20 minutes (mmol/L) Less than 1.2 |
Arrows ⬇️ |
over past 20 min sensor glucose has been Falling |
If trend continues, how much will sensor glucose change in 20 minutes (mmol/L) 1.2-2.2 |
Arrows ⬇️⬇️ |
over past 20 min sensor glucose has been Falling quickly |
If trend continues, how much will sensor glucose change in 20 minutes (mmol/L) 2.2-3.4 |
Arrows ⬇️⬇️⬇️ |
over past 20 min sensor glucose has been Falling very quickly |
If trend continues, how much will sensor glucose change in 20 minutes (mmol/L) More than 3.5 |
Getting started
Initially this technology may take more of your time and attention as you get used to using it and whilst you work on getting your settings correct. Some parts of using the system will be very familiar to you such as giving a bolus of insulin to cover food, whereas other aspects might feel very different such as treating a hypo and giving corrections. Consider clearing your diary as much as you are able for the first week or so to give yourself time to adapt to the new approaches.
You may find that there are more alerts initially – these might be hypoglycaemia alerts, lost sensor alerts or the system requesting attention and further information. Be patient and keep in contact with your educator – it can take a few weeks to really understand how the system operates and to see if adjustments to your pump settings are needed. Links to videos for set and sensor placement are included in ‘Additional Information’ at the end of the leaflet.
If there is an interruption in the sensor data and/or the system is not happy with the glucose data it is receiving then it may come out of HCL and run in the usual manual mode using your programmed settings (so it is important to ensure your manual settings are accurate prior to switching over to Smartguard Feature.
Top tips for using the 780G system in smartguard feature
Additional information
We are smoke-free
Smoking is not allowed anywhere on the hospital campus. For advice and support in quitting, contact your GP or the free NHS stop smoking helpline on 0800 169 0 169.
Other formats
Help accessing this information in other formats is available. To find out more about the services we provide, please visit our patient information help page (see link below) or telephone 01223 256998. www.cuh.nhs.uk/contact-us/accessible-information/
Contact us
Cambridge University Hospitals
NHS Foundation Trust
Hills Road, Cambridge
CB2 0QQ
Telephone +44 (0)1223 245151
https://www.cuh.nhs.uk/contact-us/contact-enquiries/