Whether you have a question, concern or need support, find out the contact numbers for NICU and how to share your feedback.
Key Phone Numbers
You can call any time, day or night, directly to the room that your baby is in to speak to the nurse. To protect your baby’s confidentiality, we will only give information to parents.
Your baby will be admitted to a room based on their medical or nursing needs. Sometimes babies may be cared for in a room that provides a higher level of care than they require. If this happens, there’s no need to worry – their care will always be tailored to their individual needs.
| NICU Reception | 01223 256939 |
| Room 1 | 01223 256834 |
| Room 4 | 01223 274197 |
| Room 5 | 01223 256236 |
| Room 6 | 01223 274193 |
| Room 7 | 01223 256838 |
| Room 9 | 01223 256893 |
| Room 11 | 01223 256894 |
| Room 12 | 01223 274192 |
Outreach Team
The neonatal outreach nurses are based on NICU and will be involved in discharge planning to ensure your baby is able to go home as soon as possible.
They offer support at home to a range of premature and new born infants, up to 4 weeks post term gestation who have been discharged from NICU and transitional care. For longer term support your baby's’ care may be transferred to the children’s community nursing team.
The neonatal outreach team cover a large area, so families are asked to be understanding about punctuality for home visits as journey times and length of visits cannot always be expected. In Cambridge the outreach team works 7 days a week and work between 8am to 4pm. However the community team for this area may run slightly different than the community team that covers your area. Please speak with the nursing staff regarding your local community team and their service hours.
Please remember to register your baby with your GP before going home.
Provide Feedback
Your feedback is essential in helping us improve the care and services we provide.
A Patient Experience Survey is available in the parents' room for you to share your thoughts. We encourage you to complete it, as your insights are invaluable to us.
If you have any queries or concerns during your time on the ward, please don’t hesitate to speak with your nurse. They are here to support you and ensure your experience is as comfortable and positive as possible. Your input truly makes a difference.