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Implant equipment support

Safety advice

For information on activities you can and cannot do safely with a cochlear implant, including MRI scan advice, please visit the British Cochlear Implant Group website.

Spares, repairs and maintenance

Spare equipment

You will be given a kit with any spare consumable equipment you may need; appropriate to the type of implant. If you need replacements please contact your managed services provider or the Emmeline Equipment Support Team via telephone on 01223 256019 or via email (as appropriate).

If parents and schools wish to keep extra spares in addition to the above, these can be obtained direct from the manufacturer at cost price.

Batteries

Many processors are equipped with custom made rechargeable batteries. If your processor requires disposable batteries these will be provided by the Emmeline Equipment Support Team.

If you need disposable batteries, please complete this form.

Help with faulty processors

Just as for conventional hearing aids, sound processors can develop faults from time to time. If a sound processor develops a fault we firstly ask the patient / parent to identify the fault using the troubleshooting guidelines given at initial programming.

Your device information booklet will help you to resolve any equipment problems.

Implant companies troubleshooting information

If the problem persists, please contact your CI company managed service provider in the first instance via the details below.

If a sound processor has to be sent out by us, it is usually sent to the patient's home address. If delivery to a different address is preferred please state this clearly. Please note the Emmeline Centre or the Companies will not send equipment outside the UK. Please have address details handy when calling us.

A sound processor is an expensive item of equipment, therefore, it is important that broken or faulty speech processors are returned without delay.

How-to equipment videos: cochlear implant microphone cover change

Advanced Bionics - How to Change the Cover on the M T Mic Microphone | YouTube

Advanced Bionics - How to Change the Cover on the M T Mic Microphone | YouTube

Link: https://www.youtube.com/watch?v=1uew_sjnB44

SONNET Hands-On: Changing the Microphone Cover—MED-EL | YouTube

SONNET Hands-On: Changing the Microphone Cover—MED-EL | YouTube

Link: https://www.youtube.com/watch?v=5CBydSnSzR0

Replace Your Nucleus® 7 Sound Processor Microphone Covers | YouTube

Replace Your Nucleus® 7 Sound Processor Microphone Covers | YouTube

Link: https://www.youtube.com/watch?v=K16My_yluRo

Equipment requests and queries

Cochlear UK managed services (Cochlear Care)

If your equipment has been serviced by Cochlear UK Managed Services, please call the company on 0800 035 6318 or email for any equipment replacement except for disposable batteries.

For new Cochlear patients only- Cochlear care registration

Advanced Bionics managed services (AB4U)

If your equipment has been serviced by Advanced Bionics Managed Services, please call the company on 01223 847 888 or email for any equipment replacement except for disposable batteries.

MED-EL managed services (DirectCare)

If your equipment has been serviced by MED-EL Managed Services, please call the company on0330 123 5601 or email for any equipment replacement except for disposable batteries.

For all other queries, please contact the Emmeline Centre Equipment Team via telephone on 01223 256019 or email.

Holiday Loans

If you are planning on going abroad, and would like a spare speech processor to take with you many of the implant manufacturers provide a holiday loaner service that you can use, for a charge. To request a holiday loan, please contact the implant company directly.

Once the company has received this information they will then ask the Emmeline Centre to forward your/your child's processor settings to them.

Please be aware that all companies need sufficient time to process your request.

Lost or damaged processors

The NHS provides speech processors on a permanent loan basis; they are not the personal property of the patient. NHS equipment should always be returned when it is no longer needed. In order to avoid unnecessary costs, the Emmeline Centre now has a strict policy regarding broken or lost sound processors which includes delay of upgrade date.

If you think you have lost your processor:

Search everywhere, ask everyone, retrace your steps and think of all the possibilities of where it can be.

As soon as you are aware of the loss, and your searches have been unsuccessful, please contact the Emmeline Centre. When you contact the Emmeline Centre you will be asked about the circumstances of the loss. A senior clinician will usually contact you on the same day if possible. A replacement processor will be issued at the Centre, or (exceptionally) by post [as agreed with the senior clinical staff]. There might be a delay in getting the replacement processor, as we need to purchase them from the company. An appointment may also be arranged to discuss processor wear and handling. If you later find the processor, please inform the Centre immediately. You may be asked to pay an administrative fee before the replacement processor is provided.