NHS App connection with MyChart

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NHS App connection with MyChart MyChart is the secure patient portal of Cambridge University Hospitals NHS Foundation Trust

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For patients aged 16 years and over, you will start to see your outpatient appointments at our hospitals (Addenbrooke’s and The Rosie) also appearing in the NHS App

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Within the upcoming and past appointments section

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Allowing you to view your appointments at our hospitals

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Alongside appointments that you may also have at other hospitals too

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All together within the NHS App

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Appointments at our hospitals will show

· Clinical specialty

· Date and time

· Location / type

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Clicking on an appointment at our hospitals will…

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ask your consent for your NHS login details to be securely shared to…

· Match to your existing MyChart account

Or

· Create you a MyChart account if you do not have one

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This will automatically log you into your MyChart account allowing you to…

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Complete pre-appointment tasks

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Manage your appointments

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Interact with your medical record and clinical teams at our hospitals

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Please ensure that you have an email address and telephone number in your MyChart account…to receive communications about your appointments and ongoing care

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To do this, click on the ‘Update contact info’ button on your home page…

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…or within the Personal Information section

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Logging in to MyChart…

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To log into MyChart directly you can either…

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One: Use your MyChart username and password on the MyChart app or website

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Two: Click the ‘Continue to NHS login’ button on the website to log in using your NHS login details (same as your NHS App login)

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Three: Click ‘Or log in with other methods’ in the MyChart app to use face ID, passcode or NHS login details (again, the same as your NHS App)

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This connection supports the NHS Long Term Plan by making it easier for patients to…

· Manage their healthcare

· View all their appointments in one place (helpful for patients with appointments at multiple hospitals)

· Use the NHS App as a “digital front door” to access their healthcare information via linked hospital patient portals

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If you require support with the use of MyChart at Cambridge University Hospitals please email cuh.mychart@nhs.net

Some of our patients have appointments at other hospitals too. This digital connection between the NHS App and our MyChart patient portal supports the NHS Long Term Plan by making it easier for patients to manage their healthcare, view all their appointments in one place (particularly useful for patients with appointments at multiple hospitals), and use the NHS App as a “digital front door” to access their health information via linked hospital patient portals.

Over the next few months, outpatient appointment information from all our clinical services is gradually being added to the NHS App. Don’t worry if you don’t see your appointments in the NHS App just yet as all your appointments at our hospitals will continue to show to you within your MyChart account.

Yes. All your appointments at our hospitals will still show to you in MyChart as usual. MyChart is not being replaced by the NHS App, the two systems will be used in conjunction with each other.

Yes. The expectation is that you continue to complete pre-appointment information within MyChart for all your appointments and that you continue using existing functionality in MyChart. You can either do this directly through MyChart or through the NHS App.

If accessing your appointment information through the NHS App, upon your consent you will be securely connected to your MyChart account (no need to log in as it will automatically match your NHS login details to your MyChart account) when clicking on appointments for our hospitals within the NHS App. This will allow to you to access your appointment information in full, complete pre-appointment tasks, check in for your appointments, complete questionnaires and access the full features of MyChart.

No. You will however be able to do this via MyChart as we currently in the process of introducing patient self-scheduling and earlier appointment offers across our clinical services. Further information is available at:

Booking your appointments and receiving earlier appointment offers through MyChart

No. MyChart is the patient portal of Cambridge University Hospitals NHS Foundation Trust (Addenbrooke’s and The Rosie hospitals), allowing our patients to view and interact with their hospital information and help them to manage their hospital care. Aspects contained within MyChart, such as appointment information, is being linked to the NHS App to support a centralised view of appointments and to provide seamless connection to hospital information through a “digital front door” linking to hospital patient portals.

No. When you click on appointments at our hospitals within the NHS App, you will (upon your consent) be securely connected through to your MyChart account without needing to log in. This is because your NHS details are matched against your MyChart account, allowing you to seamlessly and securely access your MyChart account from appointment information shown in the NHS App.

Yes. You can continue to access MyChart in the usual way via the MyChart app or website using your MyChart login details. There will however be an alternative way to log in using your NHS credentials (email and password) using the ‘Continue with NHS login’ button.

Yes. Even without a MyChart account you will still see your appointment information in the NHS App (when your clinical service is linked to the NHS App). This is because your appointment information held in our hospitals’ electronic patient record system is securely shared to the NHS App. Only your NHS number and appointment details are shared.

If you have appointments showing in the NHS App for our hospitals, when you click on the appointment details, you will be asked if you consent for your NHS details to be shared with Cambridge University Hospitals’ MyChart patient portal. If you agree, this will automatically create a MyChart account for you based on your NHS App login details.

If you do not have any appointments listed in the NHS App for our hospitals, but you are a patient of our hospitals or you do not use the NHS App you can sign up to MyChart:

• either directly at: Cambridge University Hospitals MyChart - Sign Up for CUH MyChart Account (opens in a new tab)
• or by clicking the ‘Continue with NHS login’ button on MyChart at CUH website, (opens in a new tab) entering your NHS login details, consenting for your information to be shared with MyChart and following the on-screen instructions.

Yes. If your MyChart account has been created through the NHS App using your NHS credentials, you can access your MyChart account directly...

• Use either the MyChart at CUH website (opens in a new tab) or the MyChart app (download from the App Store or Google Play and select ‘Cambridge University Hospitals’ from the list of healthcare organisations).
• If using the website, click the ‘Continue with NHS login’ button option, enter your NHS credentials (email and password), consent for your credentials to be shared with the NHS App and follow the on-screen instructions.
• If using the MyChart app, click the ‘Or log in with other methods’ link on the login screen, then the ‘Continue with NHS login’ button and follow the on-screen instructions.

With a MyChart account, your appointment information is available to you electronically. Please ensure that you add your email address and telephone number to your MyChart account within the ‘Personal Information’ section. This will ensure that you receive communications about your appointments and ongoing care. If you would like to also receive paper letters, you can update your ‘Communication Preferences’ in MyChart to state this.

MyChart is the patient portal for our hospitals – Addenbrooke’s and The Rosie. It allows our patients secure access to parts of their health record to support engagement and involvement in their healthcare. Full details are available on our MyChart page.

Yes. You do not have to consent to sharing your NHS login details with Cambridge University Hospital MyChart patient portal. You can continue to view your appointment details through the NHS App or log in to MyChart directly. Patients without a MyChart account will still receive appointment letters in the post from our hospitals.

Unfortunately not as the NHS App does not currently support proxy access for viewing hospital appointments – this service being set up can only be accessed by patients aged 16 years and over. Proxy access for parents/guardians can however be set up in MyChart by speaking to your child’s clinic receptionist or clinical team. If you have proxy access set up for your child, you will be able to view your child’s record when you either log in to MyChart directly or access your MyChart account through the NHS App.

For help in accessing the NHS App, please visit Help with using the NHS App (opens in a new tab).

Appointment details from hospitals are being securely shared to the NHS App to provide a centralised view of appointments to help patients to better manage their care and keep on track of all their appointments. Patients of our hospitals that have ‘do not share’ flags on their hospital record will not have their appointment information shared to the NHS App. Our Patient Privacy Notice is available here .