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In an emergency

When you are ill or injured it is important you receive the right level of care at the right time.

Current visiting policy

Restricted visiting will be permitted on most wards and areas such as our Emergency Department. Please follow our guidance to find our more information as some areas do still have restrictions.

Read our visiting policy

Urgent advice: In an emergency call 999

In an emergency you should call 999 or go to your nearest Emergency Department.

Current attendance policy

Patients attending our Emergency Department can be accompanied by one adult.

Please be aware that our waiting area has a maximum capacity for safety reasons. Those people accompany patients may be asked to wait outside of the department if this capacity is reached.

Planning your journey

Need to plan your journey to our hospitals? Visit our travel and parking pages. Here you will be able to use our helpful journey planner, plus find information about public transport and parking.

Plan my journey

The Emergency Department (ED) is for major, life-threatening illnesses and injuries.

  • Blacking out or loss of consciousness
  • Persistent, severe chest pain
  • Breathing difficulties
  • Severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
  • stroke

Do you need to be here?

If your condition is not life threatening then there may be a more suitable service available. Help us to reduce the pressure on our emergency department by choosing well.


Everyday injuries and minor ailments are best treated in your own home. Try over-the-counter medication and rest for everything from coughs and colds to headaches and constipation.

Find out more about self-care on the Cambridgeshire and Peterborough Integrated Care System website (opens in a new tab).

NHS 111

NHS 111 is not an emergency number but a quick, easy way of receiving medical help and advice. You can call 24 hours a day, 365 days a year. All calls are free.

If the advisor thinks you need to be seen they may arrange an out of hours appointment for you. 

You can also access the service online.


Pharmacists can offer advice on many problems, including coughs, colds, aches and pains or recommend a GP visit. Many have private consultation rooms where you can talk to the pharmacist in confidence without an appointment. 

Find your nearest local pharmacy

GP Surgery

Your local GP surgery provides a wide range of services. They offer health advice, treatment and examinations, vaccinations and can refer you to other services, support or specialist care.

ICS - Further information on local GP practices (opens in a new tab)

Minor injuries units

Minor injuries units deal with non-urgent illness or injury. The units are usually nurse-led and appointments are not necessary.

View a list of minor injuries and urgent treatment centres on the Cambridgeshire and Peterborough Integrated Care System website. (opens in a new tab)