When you are ill or injured it is important you receive the right level of care at the right time.
Current visiting policy
Restricted visiting will be permitted on most wards and areas such as our Emergency Department. Please follow our guidance to find our more information as some areas do still have restrictions.
Urgent advice: In an emergency call 999
In an emergency you should call 999 or go to your nearest Emergency Department.
Current attendance policy
Patients attending our Emergency Department are expected to attend alone, unless there are exceptional circumstances. This is because we are currently experiencing a very high level of patient attendances and waiting space is very limited. We apologise for any inconvenience this causes.
A patient can be accompanied by one person if any of the following exceptions apply:
- Accompanying a child or young person under the age of 18
- Accompanying a vulnerable patient with a mental health issue, dementia, a learning disability or autism
- Assisting with patients’ communication or providing interpretation
- Accompany a patient experiencing complications in pregnancy
- Spending time with a patient receiving end of life care
Please be aware that the department has a maximum capacity for health and safety reasons – if this capacity is reached we may ask those accompanying patients to wait outside of the department.
The Emergency Department (ED) is for major, life-threatening illnesses and injuries.
- Blacking out or loss of consciousness
- Persistent, severe chest pain
- Breathing difficulties
- Severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
Do you need to be here?
If your condition is not life threatening then there may be a more suitable service available. Help us to reduce the pressure on our emergency department by choosing well.
Everyday injuries and minor ailments are best treated in your own home. Try over-the-counter medication and rest for everything from coughs and colds to headaches and constipation.
NHS 111 is not an emergency number but a quick, easy way of receiving medical help and advice. You can call 24 hours a day, 365 days a year. All calls are free.
If the advisor thinks you need to be seen they may arrange an out of hours appointment for you.
You can also access the service online.
Pharmacists can offer advice on many problems, including coughs, colds, aches and pains or recommend a GP visit. Many have private consultation rooms where you can talk to the pharmacist in confidence without an appointment.
Your local GP surgery provides a wide range of services. They offer health advice, treatment and examinations, vaccinations and can refer you to other services, support or specialist care.
Minor injuries units
Minor injuries units deal with non-urgent illness or injury. The units are usually nurse-led and appointments are not necessary.