Non-urgent advice: Checking in for outpatient appointments
The way you check in for some outpatient appointments has changed.
For appointments at the following clinics, you now need to check in at the Outpatient Entrance reception (Level 2):
- Clinic 1
- Clinic 1A
- Clinic 2
- Clinic 2A
- Clinic 3
- Clinic 4
- Clinic 4A
- Clinic 7
- Clinic 8
- Pain Clinic
- Clinic 10
- Clinic 12
When you arrive, the reception team will direct you to your clinic.
For all other appointments, please continue to check in at your usual clinic reception.
Some appointment messages or letters may show the wrong location. Please follow the guidance above or check MyChart for the most up-to-date information.
Checking in via MyChart
If you can, please check in online using MyChart when you arrive at your clinic.
- The ‘I’m here’ button will appear up to 20 minutes before your scheduled appointment time.
- Please complete any pre-appointment tasks in MyChart before checking in.
- MyChart will show the most up-to-date location details, even if your letter or the NHS App shows something different.
If the ‘I’m here’ button does not appear within 20 minutes of your appointment time, this means you need to check in at the Outpatient Entrance reception (Level 2).
If you cannot or prefer not to check in using MyChart, please go to the Outpatient Entrance reception (Level 2).
If your appointment letter shows a different location
If you received your appointment letter before these changes, it may show the previous check-in location. If you are unsure, please ask for help at the Outpatient Entrance reception (Level 2).
CUH Directions mobile app
Our CUH Directions app helps you find clinics, wards, and facilities at Addenbrooke’s and the Rosie hospitals.
Information for patients
You can view what choices are currently available to NHS patients in the NHS Choice Framework (opens in a new tab) on GOV.UK. Here you'll also find information about when you can't choose – for example, if you need emergency care or you're a member of the armed forces. Make sure you know which options apply to you.
The NHS is working hard to improve the opportunities for patients to make choices about their care.
Appointments
You can find out about your appointment, what you need to do if you need to cancel and other appointment related information on our your appointments page.
Clinics
You can view a list of outpatients clinics on our A-Z.
New voice technology pilot
The Trust is piloting Ambient Voice Technology (new voice technology) in some specialty outpatient clinics. This new technology aims to improve how clinical documentation - like medical notes and letters - is produced. The intention is to improve your experience and save staff time.
For more information visit our new voice technology pilot page.