Outpatient Contact Centre update
We have reduced the waiting times for calls to the outpatient appointment centre.
Over recent months, we have seen a significant increase in calls to the centre, which has resulted in longer waiting times for some patients. We know this has been frustrating and we would like to apologise to those affected.
Recent changes we have made are helping to reduce waiting times, and we are continuing to improve the service through increased numbers of call handlers and clearer communication with patients.
Thank you to our patients for their patience and understanding.
Important appointment information
Some appointment information, including outpatient check-in arrangements and new appointment text messages, is now available in our appointments section.
Please check this information before attending your appointment.
Your choices about NHS care
You can find information about the choices available to NHS patients in the NHS Choice Framework (opens in a new tab) on GOV.UK.
The guidance explains:
- what choices you can make about your care
- when you cannot choose, such as if you need emergency treatment or are a member of the armed forces
- which options apply to you
The NHS is working to give patients more choices about their care.
Appointments
Find information about:
- your appointment
- how to cancel or change an appointment
- other appointment-related guidance
Clinics
You can view a list of outpatients clinics on our A-Z.
New voice technology pilot
The Trust is piloting Ambient Voice Technology (new voice technology) in some specialty outpatient clinics. This new technology aims to improve how clinical documentation - like medical notes and letters - is produced. The intention is to improve your experience and save staff time.
For more information visit our new voice technology pilot page.