Local sessions for NHS hearing aid batteries, re tubing and general advice
Cambridgeshire Hearing Help, Suffolk Hearing Advisory Service, Hertfordshire Hearing Advisory Service, Hearing Help Essex have all had to change the way they provide services due to Covid-19. New services are designed to minimise contact and comply with strict infection control and social distancing policies in order to protect clients, volunteers and staff. This means that services are limited because routine maintenance takes longer and the number of suitable service locations is more restricted. It is hoped that a full service will be resumed but in the meantime it is requested that services are focussed on those in urgent need of hearing aid maintenance.
While every effort is made to ensure these details are correct, please note that services provision may change. For the very latest details please contact the individual providers directly.
Information on hearing aid maintenance can also be found in the patient information leaflets on our website or at C2Hear Online (or search on Google or YouTube).
Cambridgeshire Hearing Help
Cambridgeshire Hearing Help offer an appointment only hearing aid cleaning and maintenance service at a limited number of locations. It is expected that services at additional locations will open in due course. The service is on a drop-off and wait service and must be pre-booked. The hearing aid must be placed in a sealed envelope labelled with your name, date of birth, postcode and contact phone number. To access this service please call 01223 416141 or use their online booking form on their website: https://www.cambridgeshirehearinghelp.org.uk/
Cambourne Hub 1st Tuesday of the month, 10am-12 noon: Cambourne Hub, High Street, Great Cambourne CB23 6GW.
Chatteris Library 2nd Friday of the month, 10am-12 noon: Chatteris Library, 2 Furrowfields Road, Chatteris, PE16 6DY.
Comberton Sheltered Housing Centre 3rd Tuesday of the month, 2pm-3.30pm: Sheltered Housing Centre, Nursery Way (off Barrons Way), Comberton CB23 7EL.
Cottenham Community Centre 2nd Thursday of the month, 2pm-4pm: Cottenham Community Centre, 250A High Street, Cottenham CB24 8RZ.
Ely Library 2nd Tuesday of the month, 10am-12 noon: Ely Library, 6 The Cloisters, Ely CB7 4ZH.
Fulbourn Library 3rd Thursday of the month, 10am-12 noon: The Swifts Meeting Room & Library, Haggis Gap, Fulbourn, Cambridge, CB21 5HD.
Gamlingay Baptist Church 3rd Wednesday of the month, 10am-11.30am: Baptist Church, Stocks Lane, Gamlingay SG19 3JR
Girton Baptist Church 3rd Wednesday of the month, 2pm-4pm: Baptist Church 103 High Street, Girton, Cambridge CB3 0QQ.
Great Shelford Free Church 1st Thursday of the month, 10am-12 noon: Great Shelford Free Church, Ashen Green, Great Shelford, CB22 5EY. There will be no session in June 2022.
Huntingdon Library 4th Tuesday of the month, 10.30am-12pm: Huntingdon Library (First Floor), Princes Street, Huntingdon PE29 3PA. There will be no session in December 2022.
Meadows Community Centre 4th Thursday of the month, 10am-11.30am: Meadows Community Centre, 1 St Catharine’s Rd, Cambridge CB4 3XJ.
Melbourn Community Centre 4th Thursday of the month, 2pm-4pm: Vicarage Close Community Room, Melbourn SG8 6DY. There will be no session in May 2022.
St Ives Library 2nd Wednesday of the month, 10am-12 noon: St Ives Library, 4 Library Row, Station Road, St Ives PE27 5BW.
St Neots Library 4th Wednesday of the month, 10am-12 noon: St Neots Library, Priory Lane, St Neots PE19 2BH. There will be no session in December 2022.
Sawston Community Hall 3rd Monday of the month, 10am-12 noon: Chapelfield Way Community Hall, Sawston CB22 3GB (entrance drive opposite Bellbird Primary School in Link Road). There will be no session in April 2022.
Soham Library 1st Monday of the month, 10am-12 noon: Soham Library, 5/7 Clay Street, Soham CB7 5HJ. There will be no session in May 2022.
Whittlesey Library 4th Monday of the month, 2pm-3.30pm: Whittlesey Library, 31-35 Market Lane, Whittlesey PE7 1BA. There will be no session in December 2022.
Cambridgeshire hearing help continue to provide batteries by post and can be collected from any of their sessions without an appointment. Please telephone 01223 416141 or use their online booking form. They will need to know what size batteries are required. This will be either: size 13 Orange, size 312 Brown or size 675 Blue.
Cambridgeshire hearing help are also able to help with cleaning and maintenance for people who are housebound or live in a care home. Please telephone 01223 416141 or email email@example.com for further details. Please see the website for information they will need when you contact them.
Contact details: telephone 01223 416141 or email firstname.lastname@example.org
Latest information: Cambridgeshire Hearing Help website.
Hearing Advisory Service
Hearing Advisory Service has a postal repair service and a booked mobile service covering Suffolk, Hertfordshire Bedfordshire and Northamptonshire.
Suffolk bookings can be made via their Ipswich Office by telephone 01473 286060 or email email@example.com. Further details can be found on their website.
Haverhill 4th Wednesday of the month, 10.00am-12:00 pm: The Chalkstone Community Centre, Millfields Way
Contact details: telephone 01473 286060 or email firstname.lastname@example.org
Latest information: HHAS website
Enquiries for Hertfordshire Bedfordshire and Northamptonshire can be made by calling 01707 324582 or emailing email@example.com
Hearing Help Essex
Hearing Help Essex offer an appointment only hearing aid cleaning and maintenance service at a limited number of locations. Those unable to access this service (particularly anyone who is shielding, housebound or has mobility problems) are advised to contact Hearing Help Essex to arrange a visit from their doorstep service which is currently operating one day a month in the Uttlesford area. To access these services please email firstname.lastname@example.org and consult their website for the latest advice on what information should be provided. For online bookings please register. . They can also be contacted by telephone on 01245 496347. Please note that Hearing Help Essex currently only offers servicing of hearing aids with earmoulds (please use the Addenbrooke’s postal repair service for open fits).
Stansted: 2nd Tuesday of the month, Stansted Day Centre, Crafton Green, 72 Chapel Hill, Stansted Mountfitchet, CM24 8AQ. Appointment only.
Great Dunmow: 3rd Wednesday of the month, Great Dunmow Day Centre, Chequers Lane, Great Dunmow, Dunmow CM6 1EQ. Appointment only.
Saffron Walden: 1st Wednesday of the month, Saffron Walden Community Link, 1b Market Street, Saffron Walden, CB10 1HX. Appointment only
Contact details: telephone 01245 496347 or email to email@example.com
Latest information: Hearing help Essex website
Cambridgeshire mobile libraries
Hearing aid batteries are also available from Cambridgeshire mobile libraries. Please consult the library website (https://www.cambridgeshire.gov.uk/residents/libraries-leisure-culture/libraries/mobiles) for details of times, locations and any service modification due to Covid-19.
Our walk in repair service is NOT open. We currently operate a postal repair and battery issue service. If you require this service, please send your hearing aid(s) in appropriate packing, with your brown record book and a stamped self-addressed envelope (with appropriate postage – for batteries a large letter stamp is required) for return to you.
Our address is:
Audiology Clinic 10
To request batteries online, visit our website and complete the online battery issue form.
We are smoke-free
Smoking is not allowed anywhere on the hospital campus. For advice and support in quitting, contact your GP or the free NHS stop smoking helpline on 0800 169 0 169.
Help accessing this information in other formats is available. To find out more about the services we provide, please visit our patient information help page (see link below) or telephone 01223 256998. www.cuh.nhs.uk/contact-us/accessible-information/
Cambridge University Hospitals
NHS Foundation Trust
Hills Road, Cambridge
Telephone +44 (0)1223 245151