This leaflet aims to answer frequently asked questions about our remote programming appointments.
Remote programming means the audiologist can change your sound processor settings using the connection between your smart phone and your sound processor. This can all be done without you having to go to the hospital. They can also talk to you about how to use your device and decide if you need another appointment. This helps you get support without needing a face‑to‑face visit and may reduce the need for hospital visits.
Remote programming lets you have your appointment from home or another place that works well for you. This means you don’t have to make long or difficult journeys to the hospital. It can be especially helpful for people who have trouble travelling or who find it hard to get to the clinic.
Remote programming is not suitable for everyone. Whether it can be used depends on the type of implant you have, and the sound processor you use. Your audiologist will be able to tell you if remote programming is available for your system.
Each cochlear implant manufacturer has different capabilities with remote programming. Your audiologist can discuss your needs with you and decide if these can be met with a remote programming session.
You will need a quiet space with a stable internet connection. The appropriate company specific application will need to be downloaded on your smart device. You will also need an Android or iOS smartphone supporting Bluetooth® 4.2 or higher with iOS 14 or Android 6+ and above installed.
MyChart
We would encourage you to sign up for MyChart. This is the electronic patient portal at Cambridge University Hospitals that enables patients to securely access parts of their health record held within the hospital’s electronic patient record system (Epic). It is available via your home computer or mobile device
More information is available on our website.
Privacy & dignity
Same sex bays and bathrooms are offered in all wards except critical care and theatre recovery areas where the use of high-tech equipment and/or specialist one to one care is required.
We are smoke-free
Smoking is not allowed anywhere on the hospital campus. For advice and support in quitting, contact your GP or the free NHS stop smoking helpline on 0800 169 0 169.
Other formats
Help accessing this information in other formats is available. To find out more about the services we provide, please visit our patient information help page (see link below) or telephone 01223 256998. www.cuh.nhs.uk/contact-us/accessible-information/
Contact us
Cambridge University Hospitals
NHS Foundation Trust
Hills Road, Cambridge
CB2 0QQ
Telephone +44 (0)1223 245151
https://www.cuh.nhs.uk/contact-us/contact-enquiries/