Digital improvements in outpatient pharmacy
Over this weekend (9-10 May 2026) we will start to move our outpatient pharmacy (Rowlands Pharmacy) onto using our Trust-wide electronic patient record system (Epic) to dispense and supply medications for our patients.
To prepare for this change, our outpatient pharmacy will close early at 1pm on Saturday (9 May) and reopen as normal from Monday morning (11 May). Patients collecting urgent prescriptions on Saturday afternoon can go directly to our inpatient pharmacy, which is located on the ground floor (level 2) along the main hospital corridor going towards The Rosie hospital. We apologise for any inconvenience this may cause.
Please be aware that from Monday 11 May 2026 our outpatient pharmacy team will be adapting to new ways of working within a new system, helping us to deliver an improved overall pharmacy service for our patients.
Additional support will be in place over the coming weeks during this period of change, but patients may experience slightly longer waiting times than usual when collecting medications from our outpatient pharmacy.
We apologise for any disruption or delays this may cause and kindly ask for patience and understanding while we complete this important change to improve our overall pharmacy service.
Pharmacy staff will be available to speak to if you experience any issues or have any questions or concerns.
Non-urgent advice: Checking in for outpatient appointments
The way you check in for some outpatient appointments has changed.
For appointments at the following clinics, you now need to check in at the Outpatient Entrance reception (Level 2):
- Clinic 1
- Clinic 1A
- Clinic 2
- Clinic 2A
- Clinic 3
- Clinic 4
- Clinic 4A
- Clinic 7
- Clinic 8
- Pain Clinic
- Clinic 10
- Clinic 12
When you arrive, the reception team will direct you to your clinic.
For all other appointments, please continue to check in at your usual clinic reception.
Some appointment messages or letters may show the wrong location. Please follow the guidance above or check MyChart for the most up-to-date information.
Checking in via MyChart
If you can, please check in online using MyChart when you arrive at your clinic.
- The ‘I’m here’ button will appear up to 20 minutes before your scheduled appointment time.
- Please complete any pre-appointment tasks in MyChart before checking in.
- MyChart will show the most up-to-date location details, even if your letter or the NHS App shows something different.
If the ‘I’m here’ button does not appear within 20 minutes of your appointment time, this means you need to check in at the Outpatient Entrance reception (Level 2).
If you cannot or prefer not to check in using MyChart, please go to the Outpatient Entrance reception (Level 2).
If your appointment letter shows a different location
If you received your appointment letter before these changes, it may show the previous check-in location. If you are unsure, please ask for help at the Outpatient Entrance reception (Level 2).
CUH Directions mobile app
Our CUH Directions app helps you find clinics, wards, and facilities at Addenbrooke’s and the Rosie hospitals.
Information for patients
You can view what choices are currently available to NHS patients in the NHS Choice Framework (opens in a new tab) on GOV.UK. Here you'll also find information about when you can't choose – for example, if you need emergency care or you're a member of the armed forces. Make sure you know which options apply to you.
The NHS is working hard to improve the opportunities for patients to make choices about their care.
Appointments
You can find out about your appointment, what you need to do if you need to cancel and other appointment related information on our your appointments page.
Clinics
You can view a list of outpatients clinics on our A-Z.
New voice technology pilot
The Trust is piloting Ambient Voice Technology (new voice technology) in some specialty outpatient clinics. This new technology aims to improve how clinical documentation - like medical notes and letters - is produced. The intention is to improve your experience and save staff time.
For more information visit our new voice technology pilot page.