At outpatients we see over 700,000 patients a year. We are always striving to improve our service.
Non-urgent advice: Location changes to outpatient clinics
If you have an outpatients’ appointment at Addenbrooke’s Hospital during the next few weeks, you may find your clinic has moved to a new location since we wrote to you with your appointment details.
This is because we have had to make some changes in our outpatient areas while we move to having a single outpatients’ reception desk in the central reception area on Level 2. Moving to the central reception area will help us to ensure we direct you to right place in future.
The new temporary arrangements affect patients attending the following clinics:
- Clinic 1
- Clinic 1a
- Clinic 2
- Clinic 2a
- Clinic 4
- Clinic 4a
- Clinic 7
- Clinic 8
- Clinic 10
- Clinic 12.
You may find it helpful to arrive a few minutes earlier than planned so you have time to find your clinic if it has been moved.
We have put the following arrangements in place:
- There are information signs on the level 2 outpatient main reception boards
- A temporary reception desk has been set up on level 2 in the main outpatient entrance and staff there can help you
- We have extra volunteers in the area to direct you to your clinic
- There are maps displayed in the area and our wayfinding app (insert link) will also show you where to go
If you have any questions or concerns, please ask to speak to the nurse in charge, who will be happy to help and let a member of the nursing staff know if you have been waiting in the waiting room for longer than 15 minutes.
If you are a new patient, you will receive up to date information in your appointment letter.
We apologise for any inconvenience these changes cause.
Due to COVID-19 restrictions, we ask that you attend any appointments alone unless you require essential support. If so, only one other person will be permitted to join you in your appointment.
Please do not attend your appointment if you are symptomatic.
Also, please do not arrive earlier than 15 minutes before your appointment.
Check-in
We have a number of self-check-in kiosks located in the main outpatient entrance hall, level 3 of outpatients, and the Addenbrookes Treatment Centre.
On your appointment letter will be a bar code, scan the bar code. Using the self-service check-in, you are able to check-in for your appointment and update your personal details.
The kiosk will direct you to the location of your clinic appointment.
Information for patients
You can view what choices are currently available to NHS patients in the NHS Choice Framework (opens in a new tab) on GOV.UK. Here you'll also find information about when you can't choose – for example, if you need emergency care or you're a member of the armed forces. Make sure you know which options apply to you.
The NHS is working hard to improve the opportunities for patients to make choices about their care.
Appointments
You can find out about your appointment, what you need to do if you need to cancel and other appointment related information on our your appointments page.
Clinics
You can view a list of outpatients clinics on our A-Z.
New voice technology pilot at CUH
The Trust is piloting Ambient Voice Technology (new voice technology) in some specialty outpatient clinics. This new technology aims to improve how clinical documentation - like medical notes and letters - is produced. The intention is to improve your experience and save staff time.
For more information visit our new voice technology pilot page.