Non-urgent advice: Changes to outpatient check-in
The way you check in for most outpatient appointments has changed.
For most clinics, you now need to check in at the new reception desk in the outpatient entrance lobby.
Some appointment messages may show the wrong location.
If you can, please check in online using MyChart when you arrive at the clinic. The ‘I’m here’ button in MyChart will appear up to 20 minutes before your scheduled appointment time allowing you to check in online. Please ensure that pre-appointment tasks have been completed in MyChart before checking in online.
If you cannot check in online, you can check in at the Outpatient Entrance reception (Level 2).
Clinics where nothing has changed
For the clinics listed below, you can still check in at your usual clinic reception:
- 32
- R3
- 43
- 21
- 14
- PUVA
- Oncology
CUH Directions mobile app
Our CUH Directions app helps you find clinics, wards, and facilities at Addenbrooke’s and the Rosie hospitals.
Due to COVID-19 restrictions, we ask that you attend any appointments alone unless you require essential support. If so, only one other person will be permitted to join you in your appointment.
Please do not attend your appointment if you are symptomatic.
Also, please do not arrive earlier than 15 minutes before your appointment.
Information for patients
You can view what choices are currently available to NHS patients in the NHS Choice Framework (opens in a new tab) on GOV.UK. Here you'll also find information about when you can't choose – for example, if you need emergency care or you're a member of the armed forces. Make sure you know which options apply to you.
The NHS is working hard to improve the opportunities for patients to make choices about their care.
Appointments
You can find out about your appointment, what you need to do if you need to cancel and other appointment related information on our your appointments page.
Clinics
You can view a list of outpatients clinics on our A-Z.
New voice technology pilot at CUH
The Trust is piloting Ambient Voice Technology (new voice technology) in some specialty outpatient clinics. This new technology aims to improve how clinical documentation - like medical notes and letters - is produced. The intention is to improve your experience and save staff time.
For more information visit our new voice technology pilot page.