Volunteer role description - Haematology Day Unit
Description Summary
Volunteers support patients attending the day unit who may be receiving chemotherapy or other supportive therapy and may spend all day in the unit.
Key duties and responsibilities
- Assisting with making sure patients have teas and coffees.
- Following direction from the clinic nurse – go down to the kitchen on level 1 to pick up sandwiches, biscuits, yoghurts and biscuits
- Handing out sandwiches at lunchtime
- Spending time listening to patients and chatting
- Ensuring patients know where they are going (not to escort)
- To ensure that wheelchairs are available for patients requiring such help. Volunteers cannot transport patients in wheelchair – unless trained
- Refer any concerns seen to relevant member of staff
- To signpost the Macmillan Cancer, Information and support service
- To support the promotion of a calm, pleasant and safe environment
- (following training on local induction) General tidying of area.
- Wipe down chairs in waiting area
- Following direction from clinic nurse – change pillow cases in main area only NOT side rooms (uninfected linen ONLY)
- Offer paper activity packs
- Offer activity iPads/android tablets
Uniform
- Volunteer ID badge and lanyard
- Bare below the elbow
- Closed toe shoes
- Red volunteer apron or red volunteer t-shirt/polo shirt and dressed appropriately to avoid embarrassment to self, patients or visitors
Useful skills and qualifications
- Warm friendly manner and reliable
- Comfortable in a clinical environment
- Confident to approach patients
- Ability to work independently and as part of a team
- Willingness to commit to role related training.
- Willingness to adhere to CUH Trust Policy, the Data Protection Act , Infection Control Policies, health and safety regulations and to maintain strict patient confidentiality