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You Made A Difference team award - December 2019

December's You Made A Difference Team Award goes to the Cambridge Dialysis Centre.

Cambridge Dialysis Centre team photo
December's You Made A Difference Team Award goes to the Cambridge Dialysis Centre.

The team at the Cambridge Dialysis Centre are the winners of our December You Made A Difference Award. 

The centre, located off Newmarket Road in Cambridge, treats hundreds of patients a week and extracts from the winning nomination explain why they are deserving winners:

In September 2019 the Dialysis Centre was asked, for the second time, to accommodate patients requiring dialysis from the West Suffolk (Bury St Edmunds) Dialysis Centre after their site suffered a second water plant failure.

This required the satellite dialysis units to take on the additional role of supplying dialysis to additional patients from another unit as well as their own cohort of patients requiring lifesaving treatment.

Patients were transported to Cambridge Dialysis Centre (CDC) by taxi and cared for by teams of nurses from both CDC and the West Suffolk dialysis unit. Additional support was also provided by specialist nurses from low clearance, home therapies and admin staff who all pulled together as a magnificent team effort in a seamless and efficient way. 

All patients received their ongoing treatment in a professional and timely manner. Patients were also assisted at surrounding dialysis satellite units at Hinchingbrooke Hospital, Huntingdon and Queen Elizabeth Hospital, Kings Lynn.

Our staff members were willing to go above and beyond in a time of difficulty, working longer hours, upholding the Trust values and achieving excellence to ensure that the patient journey was smooth and of the highest standard.

It was an excellent example of team working as one to achieve a common goal.

Charmaine Lee, senior sister at the Cambridge Dialysis Centre said: “I am privileged to work with a dynamic, flexible and supportive team. We work in an off-site unit and as such often only have each other to rely on to trouble shoot and problem solve.

The team prove over and over again how much they respect and care for each other to ensure excellent patient care and genuinely caring for both their patients and their colleagues’ wellbeing.

Dialysis is such a specialist skill that we only have the team we work with generally to meet the needs of our service and the team are always cheerful and flexible to ensure we cover this service, not only for our own service but also for the smaller satellite units around us.

I am thrilled that they have been recognised for this award as they genuinely deserve the recognition of being an amazing, flexible, kind and dynamic team to not only their patients but their direct colleagues and their colleagues in other dialysis units.

I am proud of working within this team.”