Dr Ciara Mackenzie, Consultant Gynaecologist and Richard Haddon, Consultant are the winners of the March You Made a Difference Team award.
Dr Ciara Mackenzie, Consultant Gynaecologist and Richard Haddon Consultant
Facing surgery is a daunting experience for many patients, but for one individual recently treated at CUH, it was a moment of deep emotional and psychological challenge. Having developed PTSD after a traumatic surgical experience at another hospital twenty years ago, the thought of returning for another procedure triggered intense fear.
My PTSD was so bad, I needed therapy just to be able to come to the hospital. My biggest fear was having an anaesthetic. I convinced myself it would be like last time and couldn’t rationalise it.
When the patient met Dr Haddon and Dr Mackenzie, everything changed. Both anaesthetists took time to listen carefully, address concerns in detail, and develop a plan tailored to the patient’s unique needs.
Dr Haddon and Dr Mackenzie were both incredibly thorough and kind. They made me feel safe and in control, something I never thought possible.
In an extraordinary act of compassion, Dr Haddon honoured the patient’s deeply personal request: to avoid seeing any clinical equipment — no airways, drug trays or masks — upon entering theatre.
True to his word, Dr Haddon made sure I saw none of it. He chatted with me, kept me occupied, and respected my choices every step of the way. It meant everything to me.
The patient’s surgery turned out to be more complex than anticipated, and Dr Mackenzie’s decision to call in an additional surgeon exemplified professionalism and safe clinical judgement.
“I admire Dr Mackenzie for knowing when extra help was needed. That’s a mark of excellent, safe practice.”
What stands out most in this powerful nomination is the deep and lasting impact the team’s care had:
Dr Haddon’s and Dr Mackenzie’s kindness and empathy was outstanding. My nightmares have finally stopped – a big, big thank you to both of you.
This nomination is a moving testament to how skilled, compassionate care can make an immeasurable difference – not just to a patient’s experience, but to their long-term wellbeing.
Congratulations to both of you, and thank you for making such a meaningful difference.