You Made a Difference shines a spotlight on the individuals whose unwavering dedication and hard work have a real and lasting impact on our services. One such person is Paris Symonds, whose dedication during a complex system upgrade demonstrated what it truly means to make a difference.
Paris joined our trust in 2016, initially working as a healthcare assistant. Her passion for helping others and learning new skills soon led her to the complex discharge team in 2019, where she took on the role of discharge coordinator. Eager to expand her skills further, Paris moved into the senior administrator role in 2024, demonstrating incredible growth and adaptability along the way.
Paris’s journey shows the power of dedication and continuous learning
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But it was during the recent Epic upgrade that Paris’s exceptional qualities came into full view. The upgrade was a huge, complex project that needed precision, patience, and teamwork. Paris went above and beyond to ensure it was a success, especially for the discharge team.
She took on the vital task of reviewing and validating every single Epic report. Her meticulous attention to detail and thorough understanding of the platform helped identify potential issues early on, allowing the team to address them before they could cause disruptions. Her proactive approach was instrumental in keeping the project on track.
Throughout the process, Paris worked closely with many teams and partners, including the Transfer of Care Hub and Adult Social Care. Her clear communication and collaborative spirit ensured that workflows remained smooth and that patient transitions continued seamlessly. Internally, she supported colleagues by troubleshooting problems, clarifying requirements, and offering guidance, all while remaining calm and focused under pressure.
Paris’s dedication, initiative, and calmness during a challenging upgrade made a real difference
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Thanks to her hard work, the complex discharge service experienced minimal disruption, and patients continued to receive the care they need with confidence.
Paris, your commitment truly made a difference. Your work exemplifies the power of dedication and teamwork, inspiring us all to give our best, even in the most challenging situations. Thank you for your incredible contribution.