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Friends and family test results Q2 - July to September 2022

Friends and Family scores are reported for inpatients and day cases (1 submission), A&E and Outpatients.

Inpatient and day cases
Month % Good Score % Poor Score
Month July % Good Score 94.5% % Poor Score 2.4%
Month August % Good Score 95.7% % Poor Score 1.5%
Month September % Good Score 94.9% % Poor Score 2.4%
Month Q2 Total % Good Score 95.0% % Poor Score 2.1%
Emergency department (adult and paediatric)
Month % Good Score % Poor Score
Month July % Good Score 69.7% % Poor Score 16.9%
Month August % Good Score 79.2% % Poor Score 12.5%
Month September % Good Score 75.4% % Poor Score 15.7%
Month Q2 Total % Good Score 75.1% % Poor Score 15.1%
Outpatients
Month % Good Score % Poor Score
Month July % Good Score 93.2% % Poor Score 3.0%
Month August % Good Score 94.0% % Poor Score 2.6%
Month September % Good Score 93.6% % Poor Score 3.3%
Month Q2 Total % Good Score 93.6% % Poor Score 3.1%

Rosie Hospital Maternity Friends and Family scores are reported for the following services: antenatal, birth, postnatal and community midwife after discharge.

Antenatal
Month % Good Score % Poor Score
Month July % Good Score 100% % Poor Score 0%
Month August % Good Score 100% % Poor Score 0%
Month September % Good Score 40.0% % Poor Score 20.0%
Month Q2 Total % Good Score 80.0% % Poor Score 6.7%
Birth
Month % Good Score % Poor Score
Month July % Good Score 97.0% % Poor Score 1.5%
Month August % Good Score 94.3% % Poor Score 1.9%
Month September % Good Score 94.4% % Poor Score 1.9%
Month Q2 Total % Good Score 95.2% % Poor Score 1.8%
Postnatal
Month % Good Score % Poor Score
Month July % Good Score 93.8% % Poor Score 0.9%
Month August % Good Score 89.1% % Poor Score 2.3%
Month September % Good Score 85.7% % Poor Score 4.1%
Month Q2 Total % Good Score 89.5% % Poor Score 2.4%
Community Midwife
Month % Good Score % Poor Score
Month July % Good Score 100% % Poor Score 0%
Month August % Good Score 91.1% % Poor Score 2.1%
Month September % Good Score 88.0% % Poor Score 3.7%
Month Q2 Total % Good Score 93.0% % Poor Score 1.9%