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Friends and family test results Q2 - July to September 2021

Friends and Family scores are reported for inpatients and day cases (1 submission), A&E and Outpatients.

Inpatient and day cases
Month % Good Score % Poor Score
Month July % Good Score 96.8% % Poor Score 1.5%
Month August % Good Score 96.8% % Poor Score 1.4%
Month September % Good Score 96.1% % Poor Score 1.8%
Month Q2 Total % Good Score 96.6% % Poor Score 1.5%
Emergency department (adult and paediatric)
Month % Good Score % Poor Score
Month July % Good Score 82.5% % Poor Score 10.9%
Month August % Good Score 83.2% % Poor Score 11.3%
Month September % Good Score 80.2% % Poor Score 11.8%
Month Q2 Total % Good Score 82% % Poor Score 11.3%
Outpatients
Month % Good Score % Poor Score
Month July % Good Score 95.7% % Poor Score 2.1%
Month August % Good Score 95.3% % Poor Score 2.6%
Month September % Good Score 95.3% % Poor Score 2.4%
Month Q2 Total % Good Score 95.4% % Poor Score 2.4%

Rosie Hospital Maternity Friends and Family scores are reported for the following services: antenatal, birth, postnatal and community midwife after discharge.

Antenatal
Month % Good Score % Poor Score
Month July % Good Score 100% % Poor Score 0%
Month August % Good Score 100% % Poor Score 0%
Month September % Good Score 100% % Poor Score 0%
Month Q2 Total % Good Score 100% % Poor Score 0%
Birth
Month % Good Score % Poor Score
Month July % Good Score 98.2% % Poor Score 1.8%
Month August % Good Score 97.6% % Poor Score 2.4%
Month September % Good Score 100% % Poor Score 0%
Month Q2 Total % Good Score 98.6% % Poor Score 1.4%
Postnatal
Month % Good Score % Poor Score
Month July % Good Score 94.7% % Poor Score 1.9%
Month August % Good Score 96.5% % Poor Score 1.0%
Month September % Good Score 93.3% % Poor Score 2.1%
Month Q2 Total % Good Score 94.8% % Poor Score 1.7%
Community Midwife
Month % Good Score % Poor Score
Month July % Good Score 0 Data % Poor Score 0 Data
Month August % Good Score 100% % Poor Score 0%
Month September % Good Score 0 Data % Poor Score 0 Data
Month Q2 Total % Good Score 95.6% % Poor Score 1.6%