If you have a disability, impairment or sensory loss, we want to make sure you can access and understand our information. We also want to give you any communication support you need.
We follow the Accessible Information Standard.
We:
- ask if you have any information or communication needs, and how we can meet them
- record these needs clearly
- flag your file so staff know about your needs
- share your needs with other NHS and social care services if you give us permission
- make sure you get information you can access and understand, and support you if needed
Non-urgent advice: How to get support
Please let us know how you would like us to communicate with you, and if you need any support.
You can:
- email accessibility
- call 01223 256998
- tell the receptionist when you arrive
- tell the nursing staff if you are admitted to the hospital
Whether you are a patient or caring for someone else, we will support you.
You might need:
- to be contacted by email or phone
- information in another language, audio, braille, easy read or large print
- a communication professional to help at your appointments, for example, a British Sign Language (SL) interpreter
- more time in your appointment
- help using hearing aids
If you have any problems getting the support you need, please contact our Patient Advice and Liaison Service (PALS).
Our commitment to accessibility
We are committed to treating all patients, visitors and staff fairly. We work hard to make our services accessible and understandable to everyone.