Feeling unwell or injured? Make sure you choose the right service.

Choose well – which service is right for you?

In an emergency you should call 999 or go to your nearest Emergency Department.

When you are ill or injured it is important you receive the right level of care at the right time.

The Emergency Department (ED) is for major, life-threatening illnesses and injuries.

  • Blacking out or loss of consciousness
  • Persistent, severe chest pain
  • Breathing difficulties
  • Severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
  • stroke

Self-care

Everyday injuries and minor ailments are best treated in your own home. Try over-the-counter medication and rest for everything from coughs and colds to headaches and constipation.

Find out more about self-care

NHS 111

NHS 111 is not an emergency number but a quick, easy way of receiving medical help and advice. You can call 24 hours a day, 365 days a year. All calls are free.

If the advisor thinks you need to be seen they may arrange an out of hours appointment for you. 

You can also access the service online.

Pharmacy

Pharmacists can offer advice on many problems, including coughs, colds, aches and pains or recommend a GP visit. Many have private consultation rooms where you can talk to the pharmacist in confidence without an appointment. 

Find your nearest local pharmacy

GP Surgery

Your local GP surgery provides a wide range of services. They offer health advice, treatment and examinations, vaccinations and can refer you to other services, support or specialist care.

Further information on GP surgeries

Minor injuries units

Minor injuries units deal with non-urgent illness or injury. The units are usually nurse-led and appointments are not necessary.

Find your nearest minor injuries unit