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You Made a Difference - March 2023

A driven and enthusiastic radiographer, and an interventional pulmonology service administrator who is keen to help are the winners of the March You Made a Difference awards.

Ann Taylor, radiographer
Ann Taylor, radiographer

Ann joined CUH in 2017 as a CT radiographer and is a very driven and enthusiastic member of the radiography team.

In addition to her day to day work, Ann takes on the role of mentoring new staff and has gone out of her way to make new starters to the radiography team feel welcome.

Ann has a great ‘get it done’ attitude and is a pleasure to work with.

Ann Taylor and Colleagues
Ann Taylor with colleagues

Going out of her way to help those joining us from afar Ann will invite new members of the team over for BBQs and hold social events. She even invites anyone who has no local family over at Christmas (particularly our overseas staff).

Extracts from Ann’s nomination said:

“Ann has gone out of her way to help people joining us far from home, whether they are new to Cambridge or to the UK.

“Ann organises social events like barbecues and helps new staff find networking opportunities around the Trust. She’s even dragged a few new staff out to the local Parkruns! The runners of CT haven’t found any new recruits this way, but trips like these get people out of staff accommodation and into Cambridge.

“We know that there can be concerns with loneliness and isolation amongst staff in accommodation or far from their support networks. CUH has a number of schemes to combat this, but Ann built her own programme from the ground up, motivated by kindness, not policy.”

Thanks to her efforts we have a stronger, more cohesive department, one that was able to meet the challenges of Covid and tackle the pressures of the backlog as an effective team.

Rachel Caulkett, interventional pulmonology service administrator
Rachel Caulkett, interventional pulmonology service administrator

Rachel joined the Trust as an apprentice in 2012 and initially worked as an administrator within estates and facilities. After four years she joined the interventional pulmonology service and has been a administrator with the team for almost five years now.

She is eager to work on her development and career progression and is just completing the Edward Jenner Programme.

Rachel is the first point of contact for patients and is always kind and helpful – she has had four nominations for YMAD awards from patients in the last few months.

Extracts from Rachel’s nomination said:

“My query wasn't anything to do with Rachel's department but she was keen to help and talked me through what I needed to do. She went out of her way to speak on my behalf to the relevant department and called me to update me on the situation.

“Rachel made sure that I got my appointment and kept me up to date whilst liaising with the team.

The Trust is lucky to have someone like Rachel who goes above and beyond for people when it's not even her job. Thank you.

Rachel Caulkett receiving her YMAD award from Mike and Carin
Rachel Caulkett receiving her award