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You Made a Difference - August 2023

A healthcare assistant who is an advocate for patients and a fast thinking junior sister whose actions made a huge difference were the winners of our You Made a Difference awards in August.

David Miller, healthcare assistant
David Miller, healthcare assistant

David joined the emergency department (ED) in February 2023. David is a healthcare assistant and he is directly involved with providing care for many patients across all areas of the ED.

He is part of the LGBT+ community and a great advocate of this community for our patients.

David previously worked at CUH on Ward D8 and then went to work for an LGBT+ charity, but decided to return to the NHS and CUH in the new area of ED. David is now considering undertaking a nursing apprenticeship.

David Miller and colleagues
David Miller, with ED colleagues

David’s nomination for the You Made a Difference award was submitted by a relative of a patient, which said:

“David went above and beyond for my trans son in accident and emergency. My son has been experiencing transphobia at university and David helped my son in more ways than he knows. He even brought literature from organisations that can help to his ward the next day.

My son's mental health has been at an all-time low because of his experiences, and David was the first person to make him smile and laugh.

“David is a credit to the team and a credit to the Lesbian, Gay, Bisexual and Transgender Community. Thank you so much.”

Lyndsey Pledger, junior sister
Lyndsey Pledger, junior sister

Lyndsey started her career at CUH as a healthcare support worker in 2007 and qualified as a nurse in 2010. She has been at CUH since qualifying, and previously worked in Division E, Women and Children's Services, before moving to Division C, Acute Services; Transplant Services; Infection and Inflammation, in the role of a Band 5 nurse.

Lyndsey has since been promoted to a Band 6 Sister within Paediatric ED (Children’s emergency department) and this is her current role.

Lyndsey is in charge of the paediatric ED, overseeing the smooth running of the shift and providing guidance to juniors and students.

Extracts from Lyndsey’s nomination, which was submitted by a colleague, said:

“Lyndsey`s leadership, critical thinking and fortitude were on display recently when she quickly escalated a safeguarding concern involving a young patient."

She acted promptly in the young patient’s best interest, enabling them to have the best possible outcome.

Lyndsay Pledger & paediatric ED colleagues
Lyndsay Pledger and her paediatric ED colleagues