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Our response to the Care Quality Commission Maternity Services Inspection

In May, the Care Quality Commission (CQC) reviewed maternity services at The Rosie Hospital, part of Cambridge University Hospitals NHS Trust (CUH) as part of a routine announced inspection.

We are pleased that the report found our maternity services to be well-led, with a rating of Good for this domain.

The CQC’s report acknowledges a number of areas of outstanding practice including our inclusive and strong working relationship with the Maternity and Neonatal Voices Partnership (MNVP), which ensures the views of our service users are central to all we do. The CQC did, however, rate our maternity services as requiring improvement in the Safety domain and overall.

This report does not change the CQC’s overall rating for CUH as a Trust, which remains Good.

Chief Nurse at CUH, Lorraine Szeremeta, said: “Every member of staff in The Rosie Maternity Unit is dedicated to providing the best possible care for our patients. We are pleased that the CQC’s report reflects areas of good practice as well as those areas where we know we need to improve. Many of the improvements identified by the CQC are already being addressed through our comprehensive maternity improvement plan, and this work continues to ensure we deliver the high-level of care our patients rightly expect.”

The inspection of maternity services at The Rosie took place on 11 May 2023. There are ongoing improvements addressing the recommendations from the CQC including:

  • Improving the existing triage process, ensuring 24/7 arrangements are in place to treat those requiring urgent support.
  • Reviewing the delivery of mandatory training for staff and introducing a training week using the single core competency framework.
  • Implementing a new induction process for service users who have undergone previous caesarean section.
  • Reviewing the medical staffing requirements across the whole service, considering alternative models to care.
  • Reducing vacancy levels in midwifery to less than 2% - the lowest in over two years.

Caroline Zwierzchowska-Dod, Co-Lead, at Rosie MNVP, said: “We are very proud of the recognition given to the work of Rosie Maternity & Neonatal Voices within the CQC report, as the inclusion of service user voice is key in improving maternity safety. We look forward to continuing to influence, challenge and support The Rosie Hospital on its improvement journey.”

View a full copy of the CQC’s report on services at The Rosie Maternity Unit. (opens in a new tab)