Accessibility tools
cuh logo

Covid-19 statement from CASEE

Communication Aid Service East of England (CASEE)

The CASEE team are doing all we can to continue to deliver our service amid the current situation with COVID-19. From the 6th April 2020, The CASEE team will be running at a reduced service while some members of the team are re-deployed, in the effort to support the delivery of care in Addenbrookes Hospital.

Non-urgent advice: Changes in service

We understand that how we deliver our service may be different to what we are all used to as we respond to COVID-19. However, we want to reassure all our clients, families, colleagues in local services and care providers, that we are committed to supporting you as best we can. Therefore, we would like to provide the following information and thank you for your understanding at this time.

Equipment faults and technical support

If you are experiencing any difficulties with your equipment, please call us on 01223 349 401 or email us. We may be able to help over the phone, but sometimes we may ask you to contact the product supplier for further support. You will find the suppliers contact details on your equipment loan form or as a sticker on your device. If you cannot find this information, please access useful links here or contact us.  Please note, you may need to be connected to the internet to allow support to be provided remotely from the suppliers.

Visits and Support

At this moment, CASEE have temporarily suspended all face-to-face visiting. If you have already received a letter/appointment date, at this time, the CASEE team would have already contacted you about postponing this and we will contact you again when appropriate and safe to do so. However, as a team we remain to provide the following support:

We are able to offer trouble shooting, programming and technical support for devices that have been provided by us.

Remote assessment and support/training over telephone and/or video call.

We are answering all telephone/email correspondence to 01223 349 401. If we do not answer the telephone; you are able to leave a voicemail, which we are able to check and get back to you.

Sending equipment that we have set up for use/trial if assessed appropriate to do so by the CASEE team (This is considered on a case by case basis)

Providing resources at request to support immediate use and advice on how to use these.


We have plenty of advice and resources available, of which, we have compiled during this time to provide that extra support. Please contact the CASEE team on 01223 349 401 or email us to discuss this further so we can provide you with what you need. Meanwhile, please access useful links here (link to useful links page) where you may find more information from other services/suppliers.

We would also like to draw your attention to this website, set up and provided by the NHS England Specialist AAC and EC (environmental control) services across the UK, providing a wide variety of resources. Accessible via:

If you have any queries about your referral or appointment, please contact us on 01223 349 401 or email us.

New referrals

We encourage professionals to continue to send on referrals to the CASEE team, this will still be triaged by some of the members of the CASEE team, however please allow additional time for feedback.

Please take care to note the NHS England criteria 

In some cases where we accept your referral, we may postpone assessment until it is considered appropriate and safe to complete a face-to-face assessment.

Access our referral form below.

General information and advice

For any other enquiries, please contact us on 01223 349 401 or email us.