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PaNDR (Paediatric and Neonatal Decision Support and Retrieval Service)

Children's Services (Paediatrics)

We are the Paediatric and Neonatal Decision Support and Retrieval Service, known as PaNDR.

About the service

We are the Paediatric and Neonatal Decision Support and Retrieval Service, known as PaNDR. Health professionals can access any part of our service via a 24-hour referral hotline - 01223 274 274.

We provide critical care retrievals for children up to the age of 16 years requiring transfer from different locations across Norfolk, Suffolk and Cambridgeshire. We also provide neonatal transfers and in-utero cot/bed location for the whole of the East of England – this part of our service was previously known as ANTS (Acute Neonatal Transfer Service). 

In addition to specialist retrieval, we offer clinical advice to health professionals caring for all children, from extremely preterm infants up to 16-year-olds.

Hours:

  • Our 3x neonatal teams transfer babies 24/7, 365 days per year.
  • Our paediatric team transfers children between 11:30-21:30, 7 days per week, offering clinical advice outside of these hours.

We work closely with CATS and other transport providers to ensure that when required, transfer is available 24/7.

PaNDR logo - two pandas with an ambulance