You made a difference - September 2012

20 September 2012
The winners were Helen Howard, houskeeper in ward R2 and Kristen Howard, senior project manager in estates and facilities.

58 nominations considered for September's award.

Helen Howard

Helen HowardHelen has been employed by Medirest in the capacity of housekeeper since May 2009 on ward R2. Part of her role is to ensure that patients are served with food, that orders are taken and sent to the kitchens in a timely fashion; feeds are ordered from Catering, and some cleaning duties around the patient bed spaces.

Dame Mary Archer and Jo Timson, head of corporate communications, presented Helen with the award.

Jo Timson said: "The You Made a Difference is the most popular scheme in the Trust, which has been running since March 2009. The scheme was set up to celebrate the achievements of our staff. Today we gathered here to congratulate Helen, one of our individual winners. This is not the first award for Medirest housekeepers- and that shows what an excellent job they do."

Dame Mary Archer said: "Helen is a valued employee to Medirest who always strives to achieve great standards and takes care of her patients. Helen received two nominations this month with her winning nomination received from a colleague Elisabeth Crack, a nutritional assistant, who told us:

"Helen is always courteous to the patients, giving them a choice and will always go the extra mile to make sure the patients are eating well. She liaises well with all the staff on the ward and does all of this with a continuous happy smile".


Kristen Howard

Kristen HowardKristen joined the Trust in July 2003 as a project secretary for the Addenbrooke's Treatment Centre build following a successful completion of a Sociology degree. Her potential was very quickly spotted and she was promoted to a project manager in December 2004; she was further promoted to senior project manager in October 2007.

Kristen was working with the Rosie New Build project. Her role was to ensure that the project was delivered on time, within budget and to the correct quality standard. She appointed the design team, worked with the clinical teams and designers to develop the design specifications for the building. She appointed the contractors whilst also managed the construction of the building, procuring of equipment and eventually managed the move of everyone into the building.

Kristen received three nominations this month. The winning nomination came from Tina Pollard, clinical service manager. It reads:

"Kristen has worked tirelessly towards the successful completion of the Rosie New Build. She has demonstrated enthusiasm, commitment and true partnership working in helping us to prepare both the clinical environment and the team for the transfer over of our service. Nothing is ever too much trouble for her and she is always accessible, cheerful and she embraces and upholds the Trust values of Kind, Safe and Excellent at all times."

St Clair Armitage, director of corporate development, said: "The crucial thing in our job is the relationships. It is always difficult to build those relationships in such scale of projects. But you made it Kristen- well done!"


The other nominations for September 2012 were:

Mrs Kathy Alexander, Physiotherapist, Physiotherapy

for providing excellent patient care.

Dr Judith Allanson, Consultant, Neurosciences
for being instrumental in the development of the pathway for rehabilitation for Major Trauma patients

Mr Mark Allen, Health Care Assistant, Ward C8 (3 nominations)
for being very helpful and putting a patient at ease, for being very warm hearted and for being a credit to the team and profession

Mr Daniel Amantillo, Health Care Assistant, Transplant
for being flexible, hardworking and always ensuring patient needs are met

Miss Sabine Arndt, Principal Technician, Cytotoxic Services
for continually aiming for a safe, efficient and patient focused service

Joanne Barker, Discharge Planning Sister, Discharge Planning
for making a family feel at ease and a little brighter through a difficult time

Miss Bryony Baylis, Staff Nurse, Ward C7
for delivering exemplary care to a patient

Mr Bothwell Bhunu, Staff Nurse, Ward C7
for putting a patient's anxieties to rest with reassuring advice

Mr Ovid Borting, Health Care Assistant, NCCU (7 nominations)
for always working hard when on duty, for being and advocate to patients, for making the welfare and safety of your patients your priority, for assisting other team members when the unit is busy, for being hardworking and dedicated to your role and for constant excellent patient care

Dr Jennifer Collins, Registrar, Oncology
for working cohesively with the team and the MDT team to achieve the best outcomes for patients, this including several complex discharges

Miss Edel Costello, Staff Nurse, Ward C8/ Clinic 1
for delivering care with a professional and knowledgeable approach

Mrs Diane Coughlin, Junior Sister, Ward F3
for demonstrating excellent communication

Mrs Sarah Cox, Staff Nurse, Ward F3
for being kind and helpful

Mrs Carolyn Crooks, Information Manager, Information Management
for delivering a rapid, and efficient response to an urgent request for complex patient information

Miss Catriona Davidson, Health Care Assistant, Bank
for providing reassurance to patients though excellent communication skills

Mrs Diane Day, Nurse Consultant, Ward R3
for explaining things in a clear and kind manner

Mrs Sally Gardiner, Health Care Assistant, Ward G4
for excellent patient care

Mr Phillip Gomersall, Senior Clinical Audiologist, Audiology
for always being helpful

Mr Richard Gonzalez, Health Care Assistant, A & E
for being an absolute asset to ED with your kind and helpful manner

Dr Sundeep Grewal, Foundation House Officer, Ward C4
for supporting a relative through an emotional and dark time

Ms Dawn Holland, Operating Department Practitioner, Main Theatres
for upholding the Trusts standards - Kind, Safe and Excellent

Miss Karen Holman, Staff Nurse, Ward A5
for making a patient feel safe and secure throughout their stay.

Mrs Deepa Jijimon, Staff Nurse, Ward M5
for upholding the Trust values of Kind, Safe and Excellent

Dr Rohna Kearney, Consultant, Gynaecology
for being reassuring and explaining things clearly to a patient

Miss Rachel Kirby, Superintendent Radiographer, Radiotherapy
for showing kindness, patience and empathy to a patient while undergoing radiotherapy

Miss Sylwia Kopcinska, Healthcare Assistant, EAU4
for maintaining a patients dignity in a delicate situation

Miss Sophie Mace, Staff Nurse, EAU5
for giving much needed support throughout a difficult time.

Miss Debbie Marshall, Senior Sister, NICU
for being a bright light through a distressing and emotional time

Miss Susannah Mascall, Staff Nurse, Neonatal Patient Transport
for loaning blood gas cartridges to RAF Lakenheath and preventing delayed patient care

Miss Titty Mathew, Staff Nurse, Ward N2
for excellent patient care and support

Ms Nonette Mendiola, Staff Nurse, Ward G6
for being a true symbol of the Trust Values - Kind, Safe and Excellent

Mrs Cindy Morris, Medical Records Filing Clerk, Medical records
for being organised and always putting in 100 % effort to ensure things run smoothly

Dr Xiaomei Ouyang, Clinical Scientist & GI Physiologist, Gastroenterology/Motility
for being, patient, kind and professional

Mrs Nicola Owen, Ward Manager, Ward A4
for motivating her team to deliver exceptional care

Dr Peter Pugh, Surgeon, Heart Clinic Ward K2
for working tirelessly to deliver excellent patient care

Mrs Katrina Quinn, Senior Sister, EAU5
for excellent patient care

Miss Johannah Read, Staff Nurse, Ward F3
for being instrumental in the transition of children requiring asthma injections coming to F3

Mrs Ana- Marie Sapon, Sister, Ward F4
for having a calm and professional approach with your team

Mrs Anna Skinner, Staff Nurse, Clinic 14
for exceptional patient care

Mrs Pauline Smith, Nurse Practitioner, Clinic 1
for being professional and friendly

Miss Charlotte Stanbridge, Staff Nurse, EAU5
for supporting family members through a difficult time.

Miss Rosie Stokes, Healthcare Assistant, Bank
for having an amazing attitude towards your patients

Mrs Anita Walsh, Midwife, Rosie Maternity
for remaining calm and professional during a difficult birth

Miss Rebecca Waudby, Staff Nurse, Ward N3
for being friendly, helpful and making a big difference to another staff members day.