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You made a difference team award - June

20 July 2018
The You Made a Difference team award goes to emergency assessment unit (EAU) 3 ambulatory care, a small team made up of nurses, healthcare assistants, doctors & administrators, nominated for their great sense of ‘team’ and always working well together.

The nomination outlined a sense of motivation and focus which they put down to their good team communication and supportive, open working environment. Within EAU3 everyone shares the work load equally regardless of grade or job title, patients and relatives regularly comment on how well everyone works together and how welcoming the unit is.

Senior Sister, Jacqui Lee, said: ‘I am very proud of the team that I manage and am delighted that they have been recognised in this way.’

The team’s winning nomination mentioned one particular instance where the sense of team really benefited a patient and his family. 

‘A 97-year old man was referred to RADAR (Rapid Access Advice and Urgent Clinic Review). His family were clear they wanted him at home but needed a diagnosis, we were able to do this but more importantly, the teamwork which subsequently enabled him to be discharged from EAU3 was amazing. The palliative care team reviewed him on EAU3; the nurses worked incredibly hard to get drugs couriered out to his home; our administrator managed to organise a stretcher ambulance home from EAU late on a Friday afternoon. The team then phoned the district nurses to arrange a visit that night and the START team helped with community arrangements.

'This man died peacefully at home with his family about 18 hours after leaving EAU3, following a clear diagnosis and plan made possible because everyone on the team worked so well together.’