What will I do?

Healthcare support workers (HCSWs) include healthcare assistants (HCAs), theatre support workers (TSWs) and maternity care assistants (MCAs).
Staff profile block: 

Nadine Beckwith

Healthcare assistant
Nadine Beckwith

People put a lot of trust in us as HCAs, and I see it as a real privilege.

As  an HCSW, you will be a valued member of your team. Your focus will be on keeping patients at the centre of all we do, providing high quality care and living our Trust values: Together - Safe | Kind | Excellent.

Our HCSWs fall into three groups:

  • Healthcare assistants (HCA) - this is the largest group of clinical support workers. HCAs provide assistance to nurses and doctors in wards and clinics across the Trust.
  • Theatre support workers (TSW) - TSWs work alongside theatre staff before during and after operations.
  • Maternity care assistants (MCA) - MCAs work in the Rosie Maternity Hospital. The main focus of their role is around helping women before and after giving birth.

Whichever group you work in, you will live up to and promote our culture of compassionate care, built on care, compassion, competence, communication, courage and commitment.

Healthcare assistants

Rebecca Shinn

Healthcare assistant
Rebecca Shinn

Being an HCA can be challenging, but I do enjoy it. It's very rewarding.

It's all in the name: as a healthcare assistant you'll help patients, visitors and the staff on your team. It's a busy, fulfilling role and you'll have the satisfaction of helping people through difficult times.

Like all healthcare support workers, the main focus of your role will always be our patients. You will not perform complicated procedures, or administer medications. But you will have plenty of contact with patients, their families and visitors.

It will be your job, for instance to:

  • Make sure that patients are clean and comfortable
  • Listen to and talk with patients, and let the nursing staff know about any concerns
  • Serve food and help people who need assistance to eat
  • Help people who have difficulty moving to change position in bed and move around the ward or clinic eg to the toilet
  • Record observations, like temperature, pulse rate and blood pressure
  • Document how much patients eat and drink
  • Weighing people and calculating and recording BMI
  • Uphold our Trust values – kind, safe and excellent – in everything you do

We will also train you to deal with emergencies, like heart attacks. You will be taught how to look after someone in the last days or hours of their life.

You'll find more about what the role is like under Is it for me?

Although it is hard work, you will be part of a supportive team. Our hospital could not run without healthcare assistants and we work hard to ensure that your role is rewarding and valued.

Maternity care assistants

Diane Lane

Maternity support worker
Diane Lane

With the support of the team, I very quickly picked up skills I never thought I’d have.

Maternity care assistants (MCA) work in the Rosie Maternity Hospital. You will help the midwives and other members of the team responsible for looking after women who are pregnant, as well as during and after the birth of their babies.

This includes:

  • Monitoring the condition of women in labour and reporting changes and concerns
  • Accompanying women to other clinical departments under the direction of a midwife / nurse
  • Helping midwives care for women in labour

In addition, ​your job will be to make sure that people are kept as comfortable as possible and helping out wherever needed. This includes preventing the spread of infection by:

  • washing your own hands effectively, according to the agreed hospital technique
  • washing your hands after every patient contact and any process that needs you to do so
  • promoting effective handwashing among patients, visitors and other staff
  • ensuring that patient and staff areas are kept clean as required



Theatre support workers

Jeannette Victoria

Theatre support worker
Jeannette Victoria

It’s very challenging and very rewarding. You experience a lot and learn a lot, too.

Theatre support workers (TSWs) are an essential part of the operating department team.

As a TSW you will support other members of the theatre team, such as scrub practitioners​, operating department practitioners (ODP), surgeons, anaesthetists and administrative staff.

Many of the patients you meet will be anxious and / or very ill and you will play an important part in reassuring them and keeping them as safe and comfortable as possible.

Your tasks could include:

  • collecting patients from the wards and taking them to the operating theatres 
  • talking with and reassuring patients during this transfer
  • making sure that the ODP / surgeon / anaesthetist is aware of problems and concerns that you cannot answer yourself
  • sitting and talking with patients who are undergoing procedures under local anaesthetic as a way of supporting and reassuring them
  • taking part in all the required checks in theatre, eg counting, checking and documenting instruments used during an operation
  • understanding the equipment used and being able to place it in the correct position
  • helping with the collection of specimens
  • cleaning the operating theatre before, between and after operations
  • helping ensure that patient safety is at the heart of all we do in theatres